Is purely digital overrated compared to digital enabled in creating generational companies? | with Rick Zullo

In episode 5 of Insurtech Unscripted, “Is Purely Digital Overrated Compared to Digital-Enabled in Creating Generational Companies?”, COVU CEO Ali Safavi sits down with Rick Zullo for a conversation on insurance innovation, investing, startups, and the future of agency digitalization.
They discuss why being “digital-only” may not be enough in insurance, and why the stronger model may be digital-enabled: using technology to improve the human relationship, not remove it. Rick also shares perspective from his work with startups, investing in insurance innovation, and the opportunities created by building for long-term industry change.
At COVU, we believe insurance began as a noble idea: communities coming together to protect one another. Over time, the industry has become more complex, and sometimes that original purpose gets buried. Our vision is to help bring insurance back to what matters most: people, trust, and better risk management.
The COVU Podcast was created to help agency owners, insurance professionals, and policyholders navigate the changing world of insurance. From agency growth and operations to insurtech, investment, technology, customer experience, and the future of risk, we’ll cover the conversations that matter — with a little fun along the way.
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