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From our latest event, Elevating Collections 2025, watch Stephen Lubbock, Director of Technology at coeo UK, explore how AI is transforming customer interactions in collections, focusing on segmentation, communication, and resolution. This session provides a practical look at AI-driven tools in action, with live demonstrations showcasing vulnerability detection, engagement quality analysis, and personalised customer journeys. Building on coeo UK’s commitment to innovation, Stephen shares real-world insights into how AI enhances decision-making and improves customer outcomes, giving attendees a deeper understanding of how technology can drive efficiency and better results in collections.
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