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Today, we’re talking about managing clients without losing your time, energy, or focus — and how doing this well can improve your lifestyle, benefit your clients, and support a more sustainable practice.
For lawyers and other professionals, client relationships can become stressful when boundaries are unclear, expectations are misaligned, or communication becomes too reactive. In this episode, Sandra Bekhor speaks with estate litigator and mediator Felice C. Kirsh about practical ways to manage difficult client dynamics with more clarity, confidence, and professionalism.
This conversation explores:
- setting boundaries around time and availability
- managing client expectations proactively rather than reactively
- communicating clearly in emotional situations
- handling micromanagement and preserving trust
- discussing fees transparently
- choosing the right communication channel for the issue at hand
Although Felice’s examples come from estate litigation, the ideas in this episode are relevant across legal practice areas and other professional services.
Felice C. Kirsh is a partner with Schnurr Kirsh Oelbaum Tator LLP, a Certified Specialist in Estates and Trusts Law, and an experienced estate litigator and mediator.
Learn more about Felice: https://estatelitigation.net/felice-c-kirsh/
You're listening to Get in the Driver’s Seat! We’re telling stories about leadership moments in small to mid-sized professional practices. I’m your host, Sandra Bekhor, Practice Management Coach for lawyers, architects, consultants and other professionals at Bekhor Management.
