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I talk with Adam Kautzner, President of Evernorth Care Management and Express Scripts and EVP of Customer Personalization for The Cigna Group, about what it takes to lead a major multi-year transformation in healthcare. We get into how Evernorth and Express Scripts are redesigning pharmacy benefits around patients, why prescription pricing has become so complex, how AI could improve healthcare navigation and personalization, and why leaders cannot ignore the "critical middle" of transformation where the hard work actually happens.
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