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In this special bonus episode of Frequency, Jenni Field and Chuck Gose are joined by Carolyn Clark, VP of Communications and Employee Experience at Simpplr, to dig into the findings from the 2025 State of Internal Communications and Intranet Report.
This isn’t an employee survey, it’s a look at how the builders of the system (comms, HR and IT leaders) think internal communication is working… and where it’s quietly falling apart.
Together, they unpack ten findings that reveal a familiar tension: internal comms is getting more attention and investment, but employees are still navigating tool sprawl, unclear ownership and platforms that don’t always help them get real work done.
The conversation covers:
- Why exec attention doesn’t always equal understanding
- The growing gap between “we have an intranet” and actual employee experience
- Tool sprawl, digital stress and the hidden cost of friction
- Why IT satisfaction doesn’t equal employee usability
- What “ethical AI” really means inside organisations
- And why relevance, targeting and governance are still lagging behind ambition
Straight-talking, practical and occasionally uncomfortable — this episode challenges leaders to stop counting tools and start fixing system.
Thanks to Simpplr for sponsoring the episode!
Read the report here: https://www.simpplr.com/resources/research-reports/state-of-ic-and-intranet-technology-uk/
