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The content you make readily available to customers does the talking when your people are out of the room—is what you’ve provided able to do the heavy lifting between touchpoints?
David Hoare, VP of Content at ServiceNow, says content plays a critical role in the customer journey, from presales through renewals and everything in between. In this episode, David shares the data that proves technical documentation can drive sales and discusses how to present content seamlessly across your organization. Listen in to learn how to read the signals customers send through their interactions with your content.
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Dominic Constandi, Chief Customer Officer at ZoomInfo, says you need to hone in on metrics rather than take them at face value.
In this episode, you’ll hear how he looks at metrics like a pyramid. At the bottom is the preliminary data and at the top is the true story of what value customers are de…
Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?
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The most valuable brands out there are able to draw a direct line between customer experience and their bottom lines.
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When a customer gives feedback, are you sharing it with someone who can use it?
Rachel Lane, Contact Center Principal at Medallia, says companies who don’t use the data they collect is one of her biggest CX pet peeves. In this episode, Rachel discusses all the ways data can be used better to give …
سلب مسئولیت: پادکست و آثار هنری تعبیه شده در این صفحه متعلق به Zoomin Software است که متعلق به صاحب آن است و به Listen Notes، Inc وابسته یا تایید نشده است.
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