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**In this episode of the Becoming A Pharmacy Badass Podcast, Heather Haro sits down with Mohan Gulati of Thinkrr AI to talk about one of the biggest workflow headaches in independent pharmacy: the phone.
Thinkrr uses conversational AI to answer pharmacy calls in a way that feels much more like talking to a person than navigating a traditional IVR system.
No endless menus.
No constantly pressing zero.
No Monday morning backlog of voicemails.
Instead, the system can help patients with common requests like refills, prescription status, delivery preferences, pharmacy information, and intelligent call routing, all while allowing the pharmacy to customize the experience around its own workflow.**
**Show Notes:**
1. **Introduction** [0:00]
2. **Solving Pharmacy Phone Challenges** [4:25]
3. **Benefits of AI Implementation** [27:19]
4. **Implementation and Security Standards** [30:25]
5. **Special Offers and Contact Information* [34:29]
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