درباره این اپیزود
How do you judge whether a technology deployment will last after the launch team moves on?
Learn in this episode:
- Why a rollout can perform well while executives are watching, then lag when attention drops
- How end-user feedback changes process design and adoption
- Why leaders should test sustainability and scalability from the start
- How a one-year or two-year lookback can reveal whether a deployment worked
Recommended resources in this episode:
- Sahil Bloom, The Curiosity Chronicle: https://www.sahilbloom.com/newsletter
- Simon Sinek: https://simonsinek.com/
- Converted: The Data-Driven Way to Win Customers' Hearts by Neil Hoyne: https://www.converted.us
Pinar Kucukyilmaz is Director of Continuous Improvement at FreshDirect. She leads transformation across supply chain operations, automation, customer feedback, and cross-functional execution. She brings more than 15 years of experience across business strategy, corporate development, product innovation, and operational transformation.
__
Want AI support that optimizes costs and customer experience at the same time?
Learn more: https://en.helpfeel.com
انگلیسی
ایالات متحده آمریکا
رونوشت 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
جستجوی اپیزودهای گذشته
اپیزودهای قبلی CX Heroes را جستجو کن.
قسمت های دیگر در این پادکست
Learn in this episode:- How to move from a manual support model to an automated, intelligent self-service ecosystem.- Why democratizing knowledge creation is a powerful tool for agent retention and cultural change.- The reality of implementing KCS (Knowledge Centered Service) and how to get executi…
Learn in this episode:- How RJ Young structures three specialized support teams across 30 products to hit 95 NPS- Why most AI vendor pitches fail Amanda's one-question filter- How to build the internal case for AI adoption when your C-suite is getting pitched directly- What Agent Assist looks …
The CX Files has a new name: CX Heroes.
Learn in this episode:
Why AI tools should be managed with the same rigor as a BPO partner.
The importance of a neutral arbiter to audit AI performance and quality.
How to identify which customer use cases are ready for AI and which require a human touch.
Wh…
Learn in this episode:
How a $0.50 problem on a transit card unlocked millions in customer loyalty.
Why removing everyday friction compounds into retention faster than any new feature will.
What intentional AI calibration looks like in practice and why most teams skip it entirely.
How to tell the …
Learn in this episode:
Why CSMs stay silent on churn risk in strategic accounts and what is actually driving that silence.
How to build executive relationships with customers before there is a problem to solve.
Why bringing CS into the final sales meeting is the one move that changes how customers…
سلب مسئولیت: پادکست و آثار هنری تعبیه شده در این صفحه متعلق به Ben Foden است که متعلق به صاحب آن است و به Listen Notes، Inc وابسته یا تایید نشده است.
ویرایش
از کمک شما برای بروز نگهداشتن پایگاهدادههای پادکست سپاسگزاریم
