درباره این اپیزود
Host Renee Hartman interviews Mohaimina (Mina) Haque, CEO of Tony Roma’s, about the brand’s international franchise operations and adoption of AI and robotics.
Haque, a lawyer who led due diligence during the pandemic acquisition and later became CEO, discusses key differences in the restaurant industry including razor-thin margins and post-pandemic labor and supply cost pressures, leading Tony Roma’s to a localized, market-by-market approach for pricing, supply, and menus while keeping core items like ribs consistent. She describes what makes strong franchisees—capitalization, operational skill, and adaptability—and notes Tony Roma’s footprint of 42 units in 22 countries, with interest in expanding further, including Africa.
Haque details pilot robot runners in Carson, CA and Durham, NC, emphasizing efficiency plus human service, and outlines her AI philosophy: open-minded adoption as a productivity tool, strong critical thinking, and careful screening of outputs.
00:00 Welcome and Guest Intro
00:41 From Lawyer to CEO
02:16 Restaurant Industry Reality Check
05:04 Localizing Pricing and Supply
07:36 Choosing Winning Franchisees
09:03 Global Footprint and Lessons
10:12 Core Menu and Brand Nostalgia
12:49 Robots in the Dining Room
16:15 Getting Franchisees to Try Tech
18:34 AI Philosophy and Rollout
21:20 AI Adoption and Quality Control
23:31 Where AI Helps Most Today
24:56 Whats Next for Tony Romas
26:50 Closing and Subscribe
Haque, a lawyer who led due diligence during the pandemic acquisition and later became CEO, discusses key differences in the restaurant industry including razor-thin margins and post-pandemic labor and supply cost pressures, leading Tony Roma’s to a localized, market-by-market approach for pricing, supply, and menus while keeping core items like ribs consistent. She describes what makes strong franchisees—capitalization, operational skill, and adaptability—and notes Tony Roma’s footprint of 42 units in 22 countries, with interest in expanding further, including Africa.
Haque details pilot robot runners in Carson, CA and Durham, NC, emphasizing efficiency plus human service, and outlines her AI philosophy: open-minded adoption as a productivity tool, strong critical thinking, and careful screening of outputs.
00:00 Welcome and Guest Intro
00:41 From Lawyer to CEO
02:16 Restaurant Industry Reality Check
05:04 Localizing Pricing and Supply
07:36 Choosing Winning Franchisees
09:03 Global Footprint and Lessons
10:12 Core Menu and Brand Nostalgia
12:49 Robots in the Dining Room
16:15 Getting Franchisees to Try Tech
18:34 AI Philosophy and Rollout
21:20 AI Adoption and Quality Control
23:31 Where AI Helps Most Today
24:56 Whats Next for Tony Romas
26:50 Closing and Subscribe
انگلیسی
ایالات متحده آمریکا
رونوشت 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
جستجوی اپیزودهای گذشته
اپیزودهای قبلی Commerce Beyond Borders را جستجو کن.
قسمت های دیگر در این پادکست
Palmstreet is building what they call the world’s online “Main Street”—and the engagement is wild. In this episode, Chen Li (Founder & CEO, Palmstreet) joins Renee and Chris to unpack the metrics behind their growth: shoppers spend an average of 2.5 hours per day on the app, first-year buyers m…
In this episode of Commerce Beyond Borders, we go deep into what actually works in social commerce today — and what doesn’t.
From London, former Meta & TikTok executive Dave Morrissey joins Renee (in Portugal) and Chris (in Shanghai) for a candid conversation about live shopping, the role of c…
What does it take to turn around 12 supermarkets during a COVID lockdown? Or build a centralized logistics operation under economic sanctions? João Correia has spent 25 years solving retail operations challenges across four continents—from Ghanaian supermarkets to Iranian department stores to Parag…
In this episode of Commerce Beyond Borders, host Renee Hartmann and co-host Chris Baker sit down with communications leader Scott Kronick (ex–Ogilvy & Mather) for an energizing tour through three decades of brand building across Asia, the Olympics, and today’s AI-driven marketing landscape. Sco…
Why are both international luxury brands and established Chinese players losing market share to local upstarts? In this episode, we sit down with Xiaofeng Gu, founder of Jingzhi Chronicle, to explore the rise of China's challenger brands—and why this disruption is about innovation, not nationalism.…
سلب مسئولیت: پادکست و آثار هنری تعبیه شده در این صفحه متعلق به Renee Hartmann and Chris Baker است که متعلق به صاحب آن است و به Listen Notes، Inc وابسته یا تایید نشده است.
ویرایش
از کمک شما برای بروز نگهداشتن پایگاهدادههای پادکست سپاسگزاریم
