The Silver Bullet for Cloud Economics: Customer Success

The Buzz: A silver bullet can be defined as an infallible means of attack or defense; a simple remedy for a difficult or intractable problem; any simple but sweeping solution to a complex or virtually insurmountable problem; a bullet made of silver, usually in the folkloric belief that such bullets are the only weapons that can kill a werewolf; or any straightforward solution perceived to have great effectiveness or bring miraculous results.
Besides the one in folklore, is there ever an effective silver bullet? Many solution provider organizations are shifting the fundamentals of their business from project-based to recurring revenue-based – a massive transformational challenge with many levers to pull, push and turn on the journey.
We’ll ask SAP's Charles Bennett, Dave Hartley and John Scola about those levers and the silver bullet that may be a core foundational principle for every successful recurring revenue business on The Silver Bullet for Cloud Economics: Customer Success.