Building Customer Experiences that Feel Intelligent — and Unmistakably Human

When AI is involved — whether it’s a chatbot or a voice agent — it has to be as effective as a human connection. Havas CX Global CEO David Shulman joins CES Tech Talk to explore the tension between privacy and personalization. He describes how brands are asking for more personal information, why using it must clearly benefit people and the responsibility companies have to think about customer needs.