درباره این اپیزود
In this episode of the BSCAI podcast, Tom Kruse, Chief Development Officer at Marsden Holding, LLC, shares his insights on customer engagement and retention. Drawing from his early days as a frontline cleaner, Tom emphasizes the importance of leading with humility and staying connected to the people behind the service. He outlines his framework for success — paying attention, ensuring competence, and showing care — not just to customers, but to employees as well. With experience acquiring over 30 companies, Tom also discusses how to maintain consistent service and values during times of transition.
انگلیسی
ایالات متحده آمریکا
رونوشت 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
قسمت های دیگر در این پادکست
In this episode of Contracting Conversations, we sit down with Mark Herbick, founder and CEO of Pursant, who brings over 30 years of experience to the contract cleaning industry.
Tune in to explore the nuanced world of small business valuation and what it takes to thrive in a sector known for its…
In the latest episode of Contracting Conversations, we talk to Sally Schopmeyer, president of Maintenance Inc.
Sally recently received BSCAI’s Walter L. Cook Award for Distinguished Service, recognizing her years of dedication to the association and the industry at large. She’s spoken at several B…
In the latest episode of Contractor Connections, we sit down with John Ravaris to talk about what it really takes to grow a business in the contract cleaning industry — and why growth isn’t something you chase, but something you earn.
John shares his framework for differentiation, the power of un…
Developing the next generation of leaders is a top priority in contract cleaning. They bring fresh ideas, diverse backgrounds, and adaptability — all of which are essential to moving the industry forward. We wanted to know what motivates these professionals, so we went straight to the source.
In …
سلب مسئولیت: پادکست و آثار هنری تعبیه شده در این صفحه متعلق به BSCAI است که متعلق به صاحب آن است و به Listen Notes، Inc وابسته یا تایید نشده است.
ویرایش
از کمک شما برای بروز نگهداشتن پایگاهدادههای پادکست سپاسگزاریم
