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Doing good work is no longer enough to build a resilient career in Customer Success. CSMs and CS leaders also need visibility, commercial credibility and a clear professional reputation. Seán Reid, Head of Customer Success at Supermetrics, joins us to explain how he rebuilt his momentum after red…
Rising expectations around retention, onboarding and customer value are forcing SaaS leaders to rethink how their customer organisations work. Jamie Bertasi joins Jason Noble and Jason Whitehead to explore the next stage of Customer Success leadership. You’ll learn how stronger GTM alignment, b…
AI capability is advancing faster than most SaaS operating models can change. New tools and AI agents will not produce measurable ROI if workflows, ownership, data and behaviours remain the same. In this episode, Jason Noble and Jason Whitehead explore why AI adoption is becoming an organisationa…
Businesses are racing to use AI but too many are beginning with the technology rather than the problem. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Eddie Irvin, founder of Nashville AI Advisory, to examine why many AI projects struggle to deliver mea…
Customer lifetime value is more than a finance metric. It shows how effectively a SaaS company creates and grows value throughout the customer relationship. In this episode, Jason Noble and Jason Whitehead explain how retention, expansion and Customer Success influence CLTV. You’ll learn how le…
سلب مسئولیت: پادکست و آثار هنری تعبیه شده در این صفحه متعلق به Jason Whitehead & Jason Noble است که متعلق به صاحب آن است و به Listen Notes، Inc وابسته یا تایید نشده است.