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This is the final episode of a four-part mini-series of Beyond the Capital from SuperTech WM, in partnership with the TiPS Accelerator, a programme helping regional law and accountancy firms adopt new technology.
This episode explores how accountancy and audit firm Armstrong Watson navigated the cultural, technical, and client-related challenges of adopting new audit technology through the TiPS accelerator programme.
Host Hilary Smith-Allen is joined by Steve Preston and Lucy Hughes, who share their experience of implementing data analytics tools across Armstrong Watson’s offices, managing team engagement and collaborating with both clients and suppliers.
They discuss how a mindset shift, at both board level and across teams, was essential to success, how change management workshops helped guide the process, and why rolling out the pilot at scale made all the difference.
They discuss:
- The importance of planning as success starts before implementation
- How mindset matters at every level of the organisation
- How to bring your team with you
- Choosing the right supplier
- Client collaboration can be a key differentiator
Chapters:
00:00 – Introduction to the TIPS programme
01:18 – About Armstrong Watson
02:18 – Mindset challenges and cultural shifts
03:45 – Why data analytics?
05:14 – How external support accelerated change
06:37 – Running pilots and rolling out across offices
08:23 – Defining success: audit quality, efficiency, and client service
10:15 – Adapting plans and improving feedback loops
13:08 – Involving clients in the pilot process
15:22 – Supplier relationships and off-the-shelf vs bespoke tech
18:43 – Measuring impact and looking ahead
21:18 – Team buy-in and long-term cultural change
22:45 – Final takeaways for firms on the tech journey
Find out more about TiPS here and SuperTech here.
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