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Victor Alexander explains how a $185 billion bank takes on giants and fintechs by funding fewer priorities and finishing them. Flashback Friday: In this 2025 interview from The Financial Brand Forum, Head of Consumer Banking Victor Alexander explained why KeyBank says no to good ideas. A $185 bi…
Banks can give each customer a VIP on the phone with voice AI, if trust comes first. Bland CEO Isaiah Granet says his AI already handles more than 3 million phone calls a week. At JPMorgan Chase, a great customer gets a private wealth banker. Isaiah Granet, co-founder and CEO of Bland, belie…
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A bank or credit union that waits for balances to grow before helping a customer start investing may be handing the relationship to Robinhood Banking. Robinhood Banking has reached more than $3 billion in deposits by starting with customers who were already investing. Robinhood reported more tha…
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