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Diana Wu David, Director of Futures at ServiceNow and a top-ranked global futurist, discusses the radical "multi-stack transformation" facing organizations in 2026. Diana explores the stark divide in AI optimism between the East and West, and how this cultural sentiment shapes global adoption. She also outlines a roadmap for leaders to move past "pilot purgatory" by adopting a "strong, fluid stance" — balancing stable, deterministic workflows with the generative potential of AI. The conversation focuses on how the C-suite must now coalesce to orchestrate an agentic workforce, onboarding digital employees and pivoting human talent into high-value revenue streams that were previously unimaginable.
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