Risks of AI in Insurance: Safeguarding Data Privacy and Accuracy
🤖 As AI transforms insurance claims processing, concerns around data privacy, accuracy, and bias emerge. Insurers must implement robust safeguards to navigate these risks and ensure customer trust. 🔒🎯
Click here to watch Elizabeth’s interview with Serena Chan, partner and head of innovation and de…
#9 Transforming Data into User Experience Gold with Serena Chan from Dovetail
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Unlock the secrets of transforming user research into powerful customer insights with Serena Chan from Dovetail.
"There's no better feeling than after you've shared out a research report and then, months later, a stakeholder comes back and references it and says, 'Oh, remember tha…
Dovetail's Serena Chan on why customer research is a crucial part of your support strategy
Providing great customer experiences requires deep knowledge about your customers. In this episode of The Ticket, Serena Chan, Research Advocate of Customer Experience at Dovetail, discusses how to conduct the right type of research and apply it to your CX. She talks about leveraging data effective…
That's Pediatrics: Learn About Pediatric and Adolescent Gynecology With Dr. Serena Chan
Dr. Serena H. Chan is an obstetrician-gynecologist specializing in pediatric and adolescent gynecology.
Evo Nordics #625 - Diversity In Cyber
James Dyson hosts an engaging discussion on inclusive leadership and diversity in cybersecurity. Joining the conversation are Miisa Iska (Security Operations Manager, DNV Cyber), Riku Juurikko (Head of Preparedness & Continuity, Elisa), Christian Macatulad (Security Manager, Kone), and Serena Chan …
Evo Finland #4 - Diversity In Cyber
James Dyson hosts an engaging discussion on inclusive leadership and diversity in cybersecurity. Joining the conversation are Miisa Iska (Security Operations Manager, DNV Cyber), Riku Juurikko (Head of Preparedness & Continuity, Elisa), Christian Macatulad (Security Manager, Kone), and Serena Chan …
Evo Finland #105 - Building Security Culture
Today's episode is hosted by James Dyson and they are joined on the podcast by Jussi Jaaskelainen, Head Of Product & Solution Integration & Chief Architect at Telia, Serena Chan, Founder at Secure Culture Code, Anna Mikhaleva, Application Security Specialist at KONE, Jean Heffner, Chief Governance,…
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