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In this episode, Service Delivery Director, Rob Broida,  argues that “people first” and AI-enabled support are compatible, emphasizing AI as a background tool that assists humans rather than replacing them. A people-first, AI-enabled help desk should feel like the agent knows the client’s business …
In this episode, we explore the qualities to look for when selecting a primary guide or partner in your journey. While being responsive and handling immediate issues like a firefighter are valuable traits, it is essential to have someone who can effectively navigate and guide you through your long-…
In this episode, VP of Client Partnerships, Becky Cross, sits down with senior technology strategist, Pat McGuinness, about hidden IT costs that quietly reduce margins, slow growth, and increase risk. You’ll hear Pat talk about reactive IT and poor lifecycle management, where small daily slowdowns …
On this episode of What The Tech, host and FIT’s VP of Client Partnerships Becky Cross talks with CEO Adam Tubbs about what responsibility and real ownership look like in an ESOP. You’ll hear Adam talk about how ownership shows up when goals and accountability cascade through department-level VTOs …
Vastutamatussäte: Sellele lehele manustatud taskuhäälingusaade ja kunstiteosed pärinevad FIT Technologies-lt, mis on selle omaniku omand ja ei ole seotud ettevõttega Listen Notes, Inc.