SELLEST OSAST
What’s actually changing in customer experience right now?
In this episode of The Single Source of Truth, the CCW Digital team breaks down their biggest takeaways from CCW Nashville, from practical AI deployments and self-service strategies to remote work, employee listening and the growing importance of context in customer interactions. The team also reflects on standout sessions from across the event, including lessons around leadership, purpose, improvisation and the evolving role of human agents as AI takes on more of the customer journey.
From personal AI agents to hybrid service models, the conversation looks at where CX is headed next, and why the industry may finally be moving beyond simply asking what AI can do.
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Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!
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Vastutamatussäte: Sellele lehele manustatud taskuhäälingusaade ja kunstiteosed pärinevad CCW Digital, a CMP Channel-lt, mis on selle omaniku omand ja ei ole seotud ettevõttega Listen Notes, Inc.
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