The Customer Success Pro Podcast
The Customer Success Pro Podcast
✓

The Visibility Framework That Makes Leadership Remember Your Name For Promotions

00:46:23
Podcasts
RSS
Link

SELLEST OSAST

Team Workshop: https://bit.ly/4egTU9D

Anika Zubair shares practical strategies for customer success professionals to increase visibility, demonstrate impact, and advance their careers by focusing on revenue-driven storytelling and multi-threading within organizations.


Chapters

00:00 The Invisible CSM

02:48 Understanding Recognition in Customer Success

05:36 The Importance of Visibility in Career Growth

08:51 Common Mistakes Keeping CSMs Invisible

11:36 The Seen Framework for Visibility

23:21 Implementing the Scene Framework

35:25 Personal Journey: From Invisible to Visible


Connect with Anika Zubair:
Website: ⁠https://thecustomersuccesspro.com/⁠
LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠
RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠


Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠


Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠


Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

Äri
Inglise
Ameerika Ühendriigid
Kasutage selle jao toomiseksJSON-s funktsiooniAPI

TRANSKRIBEERI 🔗

Are you the producer of this podcast? Add a podcast transcript
Need Audio-to-Text? Transcribe with Listen411 in Just 60 Seconds

OTSI VARASEMAID OSASID

Otsi kanali The Customer Success Pro Podcast viimaseid osasid.
Manusta see otsinguriba oma veebisaidile

MUUD EPISOOD SELLES PODCASTIS

How to Conduct Effective Churn Retrospectives

How to Conduct Effective Churn Retrospectives

Book a team workshop: https://bit.ly/4egTU9D In this episode, Anika Zubair dives deep into the importance of effective churn retrospectives in customer success. She shares practical frameworks, common mistakes, and actionable strategies to turn churn analysis into a revenue-driving process. …
00:41:48
JAGA
SALVESTA
Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal

Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal

Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenue growth through customer success and customer support. Chapters 00:00 Introdu…
00:52:00
JAGA
SALVESTA
AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes

AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes

Join RevUP Academy: https://bit.ly/4wRZDuY Neil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production inside heavily regulated enterprises. In this episode he breaks down why efficiency gains no longe…
00:59:02
JAGA
SALVESTA
Revenue Storytelling For Every Post Sale Role

Revenue Storytelling For Every Post Sale Role

Book a team workshop: https://bit.ly/4egTU9D Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the revenue proof ladder through effective storytelling and metrics. Chapters 00:00 Introduction 02:19 Th…
00:38:20
JAGA
SALVESTA
Vastutamatussäte: Sellele lehele manustatud taskuhäälingusaade ja kunstiteosed pärinevad Anika Zubair-lt, mis on selle omaniku omand ja ei ole seotud ettevõttega Listen Notes, Inc.
PROMOTED
We’re selling some of our podcast-related domain names, including breaker.fm, Podcast.mov, and Listen.Host. Place your bid on eBay.
We’re selling some of our podcast-related domain names, including breaker.fm, Podcast.mov, and Listen.Host. Place your bid on eBay.
Bid on eBay

SOOVITUSED
Kasuta API-t selle osa laadimiseks