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On the pod today we tackle the question "is automation the answer to your customer experience problem?".
We chat to Harsh Vinayak and Jasmine Goh, two CX automation professionals who tell us the benefits of automation and why so many companies worldwide are looking to implement automation as part of their customer experience. Press play...
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For today's podcast we have Frank Cottle, CEO of Alliance Virtual Offices, who talks to us about the workplace and what companies can do to create a working environment that is agile and 'always ready'. Press play...
We've released a new cybersecurity report , called the Global Threat Intelligent Report, which looks back on 2019 and provides key insights and takeaways in this ever-changing industry. Matt Gyde, the President and CEO of NTT Security, came on the pod to dissect it all. Press play...You can read th…
With so many new technologies taking center stage in this cloud era, networking can often be overlooked. Over 50% of organisations today are running on an obsolete networking environments. Why is this number so high? What implications can this have on the performance of a business?Andre Van Schalkw…
As online shopping and consumer behaviours continue to change drastically, we thought we'd speak to two experts around what organisations can do to keep their clients and customers first. Stephen Wardle and Laurent Christen are two Customer Experience leaders with extensive success in delivering ef…
Vastutamatussäte: Sellele lehele manustatud taskuhäälingusaade ja kunstiteosed pärinevad NTT-lt, mis on selle omaniku omand ja ei ole seotud ettevõttega Listen Notes, Inc.
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