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[kelli]: hi it's kelly with talking pools tuesdays
with kelly and dan so today we are
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[kelli]: going to talk about quality control in
our industry and what we have been facing
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[kelli]: first thing i want to say is
there is no one manufacturer service person um
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[kelli]: distributor that hasn't had their challenges this
year and last year pretty much ever since
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[kelli]: covid hit that has made things difficult
so when it comes to manufacturing people we'll
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[kelli]: post on facebook or have discussions uh
trying to see if you know it's just
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[kelli]: hayward or if it's just been terror
or if it's just dandy and in reality
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[kelli]: everybody so i wanted to talk a
little bit about things that you can do
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[kelli]: to try to keep yourself safe from
the defective parts and you know also make
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[kelli]: it so that you're not spending too
much time out of your day on getting
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[kelli]: those things to fix so let's start
with manufacturing stuff so we know that we
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[kelli]: go and we buy our equipment from
distribution and when you get it sometimes you're
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[kelli]: in a hurry to get to the
first job or the next job or even
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[kelli]: let's say you had it delivered because
it saved you time well when you get
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[kelli]: that equipment you really do need to
open it up and check so if you're
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[kelli]: distribution i really recommend opening up the
box and seeing if you can see anything
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[kelli]: quickly that could be not right this
could be cartridges for example open up the
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[kelli]: box and just make sure there aren't
any cracks on the top or bottom or
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[kelli]: any tears to the plates and that
way if there is any issue you could
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[kelli]: return it immediately and get a new
end that going to save you a lot
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[kelli]: of time because if they end up
being cracked you can't install them so you
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[kelli]: may have to wait till the next
day next time you're in the supplier next
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[kelli]: time you're in the customer house or
you're going to have to take that extra
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[kelli]: hour to go back to the supplier
get new lens and come back the same
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[kelli]: thing goes for filters control panels pump
light i'll take that extra couple minutes just
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[kelli]: to open the box and glance and
see if you see anything you know recently
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[kelli]: i've had a few things that have
happened where if i was lucky that nothing
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[kelli]: worse happened i had a control panel
that i was installing and i did i
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[kelli]: didn't open up the box and check
it and you know make sure everything was
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[kelli]: fine i mounted it up a breaker
in it so that the equipment could work
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[kelli]: until i came back the next day
to finish the job and when i went
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[kelli]: to take the breaker off the bus
bar came off with it that can be
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[kelli]: very dangerous so in situations where you
are dealing with electrical i would strongly recommend
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[kelli]: that you turn the breaker off at
the main panel so that no electricity is
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[kelli]: going to that pull equipment i know
some of us are like well why should
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[kelli]: i do that if i'm not messing
with the main electrical line into the box
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[kelli]: you know i just need to turn
the breakers off well if you don't turn
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[kelli]: the breaker off at the me then
it's it could get hurt you know when
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[kelli]: that bus bar came off for me
it hit the other bus bar and luckily
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[kelli]: nothing bad happened but you know it
could be worse or let's say you accidentally
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[kelli]: touch the bus spar as you're doing
something in the control panel that bus bar
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[kelli]: is going to have electricity to it
and that can hurt you so just take
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[kelli]: those extra steps with you're dealing with
electrical and just make sure there's no power
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[kelli]: whatsoever so turn the breaker off at
the main test the bus bars and where
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[kelli]: the electrical is going in to make
sure there is no power going to it
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[kelli]: that way you can stay safe it
comes to filters you check check to make
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[kelli]: sure everything is you know nice and
tight um if you don't notice anything at
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[kelli]: first you know when you just quickly
open the box okay when get to the
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[kelli]: job site when you fully open it
give it a once over make sure the
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[kelli]: plug is nice and firm the where
the pressure gage and the aire leaf is
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[kelli]: attached make sure that's nice and firm
the band is for one thing i've done
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[kelli]: my entire career because my parents had
known somebody who got hit in the face
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[kelli]: i will turn the system on and
then i will actually go far away and
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[kelli]: let the filter go turn on and
that way i could try to avoid getting
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[kelli]: hit in the face maybe the band
not being on and just blowing off um
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[kelli]: recently i had a filter i installed
i made sure the plug was was on
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[kelli]: tight because i knew that was an
issue with a lot of filters and i
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[kelli]: made sure the band was on type
but i didn't make sure that we're the
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[kelli]: pressure gage and the relief was i
didn't make sure that was on tight and
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[kelli]: when i turned that filter on luckily
i wasn't close to it it blew off
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[kelli]: it went straight up in the air
across the yard and landed it in a
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[kelli]: corner if i would have been right
there over it waiting for the air to
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[kelli]: get out from opening the aire leaf
i could have got hit in the face
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[kelli]: and hurt really bad we can't blame
the manufacturers for all of it yes they
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[kelli]: are trying their best to make sure
everything is inspected before it is sent out
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[kelli]: but because people are trying to manufacture
things very quickly and they experience no shortages
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[kelli]: in employment you know we don't have
enough labor workers or people being sick and
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[kelli]: getting covid in the production line having
to be stopped you know they're trying to
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[kelli]: keep up with the demand come on
it's been crazy everyone has to say look
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[kelli]: where i live usually a winner slow
i been going going going for the last
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[kelli]: two to three years just be a
little more careful when you're doing those jobs
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[kelli]: take the couple extra minutes to look
at things and examine it and make sure
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[kelli]: you know it's the way it should
be now know that that happens it's inevitable
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[kelli]: you know they're changing vendors for manufacturing
the equipment because one vendor can't keep up
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[kelli]: or they close or can't get the
materials so you're going to have those issues
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[kelli]: now you need to know who to
contact one of those issues arrive so if
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[kelli]: you check your equipment at the supplier
you know hey it's defective i just bought
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[kelli]: this from you can you please return
it but let's say you are in the
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[kelli]: field and something is broken or not
made properly or there's a crack or something
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[kelli]: is missing need to know your reps
your reps should be like your best friends
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[kelli]: you know you're able to call them
when you're in need you can tell them
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[kelli]: what's going on and they will try
and help you the best they can if
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[kelli]: it's them talking you through the phone
then telling you go ahead go back to
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[kelli]: the supplier give them the defective product
have them send an email and they'll give
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[kelli]: you a new and no extra cost
or will send out one of their warrant
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[kelli]: stations in some situations yeah you have
to wait a little bit for the waranteestation
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[kelli]: to come out but if you're nice
and understanding and you just explain what's going
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[kelli]: on they really do try to work
you i really luck out that in my
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[kelli]: area my reps for all my manufactures
are amazing i with that box that you
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[kelli]: know the bus bar came off because
it wasn't attached i called the the rep
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[kelli]: and let them know what was going
on and they were like hey back to
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[kelli]: the supplier open up a whole new
box and get a new power center we
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[kelli]: want to make sure that we can
take care of that and i was lucky
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[kelli]: enough that they did give me free
product to make up for that extra time
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[kelli]: but they can't always and you just
got to understand that so knowing your webs
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[kelli]: is import it's also important for you
to at least know one or two of
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[kelli]: the warrant stations for those manufactures because
instead of you having to call the rep
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[kelli]: and the busy and you have to
wait around or calling the one eight hundred
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[kelli]: number and being on for hours you
can call a warranty station and sometimes they'll
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[kelli]: talk you through it if it's something
that can be talked over the phone maybe
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[kelli]: a diagnosis like what's going on but
also when you have that relationship with those
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[kelli]: warranted stations they'll try to get out
there as fast as they can you know
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[kelli]: it's going to be different than the
one it hinder number calls the warranty station
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[kelli]: me personally when i have warrant calls
i try to get to him as fast
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[kelli]: as i can and get it taken
care of sometimes the warranty station is going
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[kelli]: to be better for you to use
than yourself because you can go do something
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[kelli]: else while they handle that that matter
this is also time to just keep in
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[kelli]: contact with your customers and let them
know hey this is what happened here is
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[kelli]: our solution this is what's going to
go on from now that way they know
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[kelli]: what's going on if you do not
communicate with them about what's going on how
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[kelli]: are they going to be understand and
if you communicate what you've already done before
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[kelli]: telling them they will feel more comfortable
with you they will enjoy that you are
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[kelli]: already having a plan in place to
get it taken care of as soon as
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[kelli]: possible so those are some things that
you know and really really help to get
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[kelli]: through this time s got it yes
stay calm be nice understanding and everyone will
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[kelli]: try to work with you now we've
talked about manufacturing now at the distributors know
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[kelli]: their workers are trying their best to
to get the right items you know sometimes
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[kelli]: mistakes happen on the order form or
when the warehouse guy goes and picks it
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[kelli]: off a shelf you know maybe something
is misfiled that happens and so the worker
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[kelli]: who made or may not be new
he may not know what these parts are
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[kelli]: he may only know that his gun
says it's at this spot on this you
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[kelli]: know shelf and that's where to go
so you got to try to beat calm
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[kelli]: with them as well like hey they
gave you the wrong product that's where again
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[kelli]: checking your stuff when you're at the
supplier is really a benefit so then you
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[kelli]: could be like hey this is the
wrong item you know now let's say your
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[kelli]: stuff got delivered yeah it's going to
make it a little bit more inconvenient but
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[kelli]: if you call you know the branch
manager is like hey be nice don't be
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[kelli]: mean you know be like hey got
the wrong part i'm on the job site
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[kelli]: as anything you can do sometimes can
bring it to you or have an employee
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[kelli]: bring it to you you know especially
if you're like hey i need it today
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[kelli]: i need to get this job done
you know they're not there to make your
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[kelli]: life hell they're not there to be
difficult they will try and help you the
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[kelli]: best you can if you be really
nice and just let them know what's going
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[kelli]: on mistakes happened and that's okay you
know there's nothing you can really do when
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[kelli]: something bad happens it happens ut an
that's not even bad it's just a mistake
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[kelli]: small mistakes can be fixed always check
on things and then when it comes to
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[kelli]: just our services as providing a service
you know things happened we're trying our best
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[kelli]: you really just to make sure that
even though you have all these other obstacles
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[kelli]: that can happen communication is keen with
your customers so they know hey she's trying
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[kelli]: or he's trying they're getting it done
don't do things half fast like proud of
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[kelli]: the work that you do be proud
of what you decided to have as your
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[kelli]: job you know i've gone to quite
a few jobs lately where i'm coming in
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[kelli]: after someone else and no they're not
they don't have the liquid tight fitting connected
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[kelli]: to the puff and so all i
see is is hanging on to it with
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[kelli]: some wires you know make sure you
do what you're supposed to when it comes
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[kelli]: to if something is not up to
code when you go to work let's call
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[kelli]: it like a re model time bring
it up to code that way it's safe
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[kelli]: keep in mind if you are the
last person on that site and something happens
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[kelli]: and something was faulty that you just
ignored you're liable for them to go after
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[kelli]: plus you'll have that guilty conscious on
you about hey someone got hurt keep that
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[kelli]: in mind so a couple of things
that i started doing so that i can
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[kelli]: make sure that i'm doing the best
i can ever repair is i silence my
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[kelli]: phone i have one number one or
two numbers i don't silence because you want
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[kelli]: to make sure the baby sitter calls
or my ex husband calls and something is
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[kelli]: wrong with the kids i could get
hold of but everyone else is a phone
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[kelli]: cal is not important as important as
me at my job and when you remove
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00:13:56,325 --> 00:14:03,222
[kelli]: that distraction you can do a better
job at your repairs or your service and
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00:14:04,148 --> 00:14:07,761
[kelli]: also get it done faster because you're
not taking that time to get away from
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00:14:07,821 --> 00:14:13,110
[kelli]: your fold and if it is a
new customer looking for something if they're really
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00:14:13,190 --> 00:14:16,533
[kelli]: serious about being interested they'll leave you
a message and you can give them a
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00:14:16,613 --> 00:14:19,876
[kelli]: call when you're done with the job
or let's say you take a lunch break
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[kelli]: if they don't need a message then
it's okay there will be more jobs in
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00:14:25,908 --> 00:14:32,038
[kelli]: the future if it's one of your
current customers with an issue you know the
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00:14:32,078 --> 00:14:36,327
[kelli]: length of a job isn't five six
days ignoring it's a matter of hours that
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[kelli]: you will then get back to him
later and in those situations it's just a
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00:14:41,798 --> 00:14:46,902
[kelli]: pool it will be okay things will
be taken care of not like you have
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00:14:46,942 --> 00:14:53,348
[kelli]: to drop everything you're doing that very
moment and rush over there you know you
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00:14:53,408 --> 00:14:56,971
[kelli]: could also make it where they can
text you and you could check your text
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[kelli]: messages more often and scan like what
is important what needs to be addressed now
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[kelli]: so i think just this episode is
take your time check things extra precautions and
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[kelli]: just try to stay as calm as
you can when you're dealing with the reps
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[kelli]: when you're dealing with distribution when you're
dealing with your customers that way everyone can
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[kelli]: be happy and help each other out
because if you're an asshole y're not goin
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[kelli]: to want to help you as much
i will tell you from my experience if
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[kelli]: i have a customer cust me out
for something small i'm not going to help
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[kelli]: them and would you want to help
somebody who is angry and you have every
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[kelli]: right to be upset when it first
happens that's why you take a breath call
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[kelli]: them for a minute you know yes
time time is of the essence because time
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00:15:51,293 --> 00:15:56,490
[kelli]: is money but take a breath if
you need to and then call your ribs
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00:15:56,670 --> 00:16:03,569
[kelli]: or then call your warranty station or
then call your distribution and i said the
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[kelli]: nicer you are the more they want
to do for you and don't be nervous
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[kelli]: to do that so get to know
your abs get to know your managers get
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[kelli]: to know everyone that could possibly be
a benefit to it this time and in
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[kelli]: the future so that is what i
wanted to say so thank you for tuning
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[kelli]: into a short episode of tuesdays with
care and dan dan will be with us
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[kelli]: soon and please like review comment send
us an email how to talking pools at
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[kelli]: mail dot com any way you can
just send it to us and we will
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[kelli]: talk to you on our next episode
have a good bye
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[kelli]: oh
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[kelli]: yeah yes
[kelli]: hi it's kelly with talking pools tuesdays
with kelly and dan so today we are
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[kelli]: going to talk about quality control in
our industry and what we have been facing
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00:00:17,249 --> 00:00:26,843
[kelli]: first thing i want to say is
there is no one manufacturer service person um
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00:00:27,423 --> 00:00:34,374
[kelli]: distributor that hasn't had their challenges this
year and last year pretty much ever since
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00:00:34,474 --> 00:00:42,039
[kelli]: covid hit that has made things difficult
so when it comes to manufacturing people we'll
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00:00:42,120 --> 00:00:48,230
[kelli]: post on facebook or have discussions uh
trying to see if you know it's just
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00:00:48,350 --> 00:00:52,617
[kelli]: hayward or if it's just been terror
or if it's just dandy and in reality
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00:00:53,060 --> 00:00:58,947
[kelli]: everybody so i wanted to talk a
little bit about things that you can do
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00:00:59,488 --> 00:01:07,542
[kelli]: to try to keep yourself safe from
the defective parts and you know also make
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00:01:07,582 --> 00:01:13,361
[kelli]: it so that you're not spending too
much time out of your day on getting
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00:01:13,381 --> 00:01:19,301
[kelli]: those things to fix so let's start
with manufacturing stuff so we know that we
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00:01:19,382 --> 00:01:26,192
[kelli]: go and we buy our equipment from
distribution and when you get it sometimes you're
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00:01:26,232 --> 00:01:29,398
[kelli]: in a hurry to get to the
first job or the next job or even
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00:01:29,498 --> 00:01:35,229
[kelli]: let's say you had it delivered because
it saved you time well when you get
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00:01:35,289 --> 00:01:39,296
[kelli]: that equipment you really do need to
open it up and check so if you're
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00:01:39,536 --> 00:01:44,284
[kelli]: distribution i really recommend opening up the
box and seeing if you can see anything
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00:01:44,344 --> 00:01:51,603
[kelli]: quickly that could be not right this
could be cartridges for example open up the
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00:01:51,643 --> 00:01:55,710
[kelli]: box and just make sure there aren't
any cracks on the top or bottom or
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00:01:55,850 --> 00:02:02,165
[kelli]: any tears to the plates and that
way if there is any issue you could
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00:02:02,507 --> 00:02:06,790
[kelli]: return it immediately and get a new
end that going to save you a lot
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00:02:06,850 --> 00:02:12,820
[kelli]: of time because if they end up
being cracked you can't install them so you
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00:02:12,860 --> 00:02:16,646
[kelli]: may have to wait till the next
day next time you're in the supplier next
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00:02:16,686 --> 00:02:20,072
[kelli]: time you're in the customer house or
you're going to have to take that extra
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00:02:20,172 --> 00:02:24,780
[kelli]: hour to go back to the supplier
get new lens and come back the same
25
00:02:24,860 --> 00:02:34,401
[kelli]: thing goes for filters control panels pump
light i'll take that extra couple minutes just
26
00:02:34,461 --> 00:02:40,369
[kelli]: to open the box and glance and
see if you see anything you know recently
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00:02:40,469 --> 00:02:45,618
[kelli]: i've had a few things that have
happened where if i was lucky that nothing
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00:02:45,898 --> 00:02:51,828
[kelli]: worse happened i had a control panel
that i was installing and i did i
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00:02:51,908 --> 00:02:56,175
[kelli]: didn't open up the box and check
it and you know make sure everything was
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00:02:56,235 --> 00:03:00,582
[kelli]: fine i mounted it up a breaker
in it so that the equipment could work
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00:03:00,702 --> 00:03:04,869
[kelli]: until i came back the next day
to finish the job and when i went
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00:03:04,909 --> 00:03:08,675
[kelli]: to take the breaker off the bus
bar came off with it that can be
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00:03:09,156 --> 00:03:16,027
[kelli]: very dangerous so in situations where you
are dealing with electrical i would strongly recommend
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00:03:16,748 --> 00:03:21,536
[kelli]: that you turn the breaker off at
the main panel so that no electricity is
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00:03:21,597 --> 00:03:26,061
[kelli]: going to that pull equipment i know
some of us are like well why should
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00:03:26,281 --> 00:03:30,665
[kelli]: i do that if i'm not messing
with the main electrical line into the box
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00:03:31,065 --> 00:03:35,231
[kelli]: you know i just need to turn
the breakers off well if you don't turn
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00:03:35,331 --> 00:03:41,184
[kelli]: the breaker off at the me then
it's it could get hurt you know when
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00:03:41,224 --> 00:03:44,629
[kelli]: that bus bar came off for me
it hit the other bus bar and luckily
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00:03:44,749 --> 00:03:50,179
[kelli]: nothing bad happened but you know it
could be worse or let's say you accidentally
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00:03:50,279 --> 00:03:55,828
[kelli]: touch the bus spar as you're doing
something in the control panel that bus bar
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00:03:55,888 --> 00:03:59,915
[kelli]: is going to have electricity to it
and that can hurt you so just take
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00:03:59,955 --> 00:04:04,282
[kelli]: those extra steps with you're dealing with
electrical and just make sure there's no power
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00:04:04,382 --> 00:04:10,352
[kelli]: whatsoever so turn the breaker off at
the main test the bus bars and where
45
00:04:10,412 --> 00:04:13,739
[kelli]: the electrical is going in to make
sure there is no power going to it
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00:04:14,283 --> 00:04:19,282
[kelli]: that way you can stay safe it
comes to filters you check check to make
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00:04:19,322 --> 00:04:24,211
[kelli]: sure everything is you know nice and
tight um if you don't notice anything at
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00:04:24,311 --> 00:04:28,838
[kelli]: first you know when you just quickly
open the box okay when get to the
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00:04:28,878 --> 00:04:32,482
[kelli]: job site when you fully open it
give it a once over make sure the
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00:04:32,522 --> 00:04:39,351
[kelli]: plug is nice and firm the where
the pressure gage and the aire leaf is
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00:04:39,812 --> 00:04:45,141
[kelli]: attached make sure that's nice and firm
the band is for one thing i've done
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00:04:45,702 --> 00:04:50,230
[kelli]: my entire career because my parents had
known somebody who got hit in the face
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00:04:51,252 --> 00:04:57,654
[kelli]: i will turn the system on and
then i will actually go far away and
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00:04:57,754 --> 00:05:02,101
[kelli]: let the filter go turn on and
that way i could try to avoid getting
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00:05:02,141 --> 00:05:06,833
[kelli]: hit in the face maybe the band
not being on and just blowing off um
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00:05:07,195 --> 00:05:12,051
[kelli]: recently i had a filter i installed
i made sure the plug was was on
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00:05:12,131 --> 00:05:15,637
[kelli]: tight because i knew that was an
issue with a lot of filters and i
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00:05:15,697 --> 00:05:18,683
[kelli]: made sure the band was on type
but i didn't make sure that we're the
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00:05:18,723 --> 00:05:23,901
[kelli]: pressure gage and the relief was i
didn't make sure that was on tight and
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00:05:23,941 --> 00:05:28,008
[kelli]: when i turned that filter on luckily
i wasn't close to it it blew off
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00:05:28,369 --> 00:05:32,997
[kelli]: it went straight up in the air
across the yard and landed it in a
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00:05:33,057 --> 00:05:37,246
[kelli]: corner if i would have been right
there over it waiting for the air to
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00:05:37,307 --> 00:05:40,274
[kelli]: get out from opening the aire leaf
i could have got hit in the face
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00:05:40,434 --> 00:05:46,684
[kelli]: and hurt really bad we can't blame
the manufacturers for all of it yes they
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00:05:46,744 --> 00:05:51,953
[kelli]: are trying their best to make sure
everything is inspected before it is sent out
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00:05:52,614 --> 00:05:59,570
[kelli]: but because people are trying to manufacture
things very quickly and they experience no shortages
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00:05:59,810 --> 00:06:04,198
[kelli]: in employment you know we don't have
enough labor workers or people being sick and
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00:06:04,238 --> 00:06:08,245
[kelli]: getting covid in the production line having
to be stopped you know they're trying to
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00:06:08,265 --> 00:06:13,840
[kelli]: keep up with the demand come on
it's been crazy everyone has to say look
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00:06:14,548 --> 00:06:18,583
[kelli]: where i live usually a winner slow
i been going going going for the last
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00:06:18,643 --> 00:06:24,314
[kelli]: two to three years just be a
little more careful when you're doing those jobs
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00:06:24,434 --> 00:06:29,463
[kelli]: take the couple extra minutes to look
at things and examine it and make sure
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00:06:29,703 --> 00:06:36,790
[kelli]: you know it's the way it should
be now know that that happens it's inevitable
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00:06:37,031 --> 00:06:41,539
[kelli]: you know they're changing vendors for manufacturing
the equipment because one vendor can't keep up
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00:06:41,739 --> 00:06:49,293
[kelli]: or they close or can't get the
materials so you're going to have those issues
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00:06:49,908 --> 00:06:54,856
[kelli]: now you need to know who to
contact one of those issues arrive so if
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00:06:54,896 --> 00:07:00,105
[kelli]: you check your equipment at the supplier
you know hey it's defective i just bought
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00:07:00,145 --> 00:07:04,075
[kelli]: this from you can you please return
it but let's say you are in the
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00:07:04,135 --> 00:07:11,316
[kelli]: field and something is broken or not
made properly or there's a crack or something
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00:07:11,336 --> 00:07:17,332
[kelli]: is missing need to know your reps
your reps should be like your best friends
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00:07:17,792 --> 00:07:21,178
[kelli]: you know you're able to call them
when you're in need you can tell them
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00:07:21,218 --> 00:07:24,704
[kelli]: what's going on and they will try
and help you the best they can if
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00:07:24,764 --> 00:07:29,400
[kelli]: it's them talking you through the phone
then telling you go ahead go back to
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00:07:29,540 --> 00:07:35,163
[kelli]: the supplier give them the defective product
have them send an email and they'll give
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00:07:35,203 --> 00:07:40,300
[kelli]: you a new and no extra cost
or will send out one of their warrant
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00:07:40,480 --> 00:07:44,687
[kelli]: stations in some situations yeah you have
to wait a little bit for the waranteestation
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00:07:44,767 --> 00:07:49,034
[kelli]: to come out but if you're nice
and understanding and you just explain what's going
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00:07:49,154 --> 00:07:55,441
[kelli]: on they really do try to work
you i really luck out that in my
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00:07:55,642 --> 00:08:02,032
[kelli]: area my reps for all my manufactures
are amazing i with that box that you
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00:08:02,072 --> 00:08:05,738
[kelli]: know the bus bar came off because
it wasn't attached i called the the rep
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00:08:06,560 --> 00:08:11,529
[kelli]: and let them know what was going
on and they were like hey back to
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00:08:11,569 --> 00:08:17,019
[kelli]: the supplier open up a whole new
box and get a new power center we
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00:08:17,079 --> 00:08:20,324
[kelli]: want to make sure that we can
take care of that and i was lucky
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00:08:20,404 --> 00:08:24,671
[kelli]: enough that they did give me free
product to make up for that extra time
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00:08:24,771 --> 00:08:30,379
[kelli]: but they can't always and you just
got to understand that so knowing your webs
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00:08:30,479 --> 00:08:34,766
[kelli]: is import it's also important for you
to at least know one or two of
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00:08:34,846 --> 00:08:39,835
[kelli]: the warrant stations for those manufactures because
instead of you having to call the rep
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00:08:39,875 --> 00:08:44,983
[kelli]: and the busy and you have to
wait around or calling the one eight hundred
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00:08:45,063 --> 00:08:50,252
[kelli]: number and being on for hours you
can call a warranty station and sometimes they'll
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00:08:50,332 --> 00:08:53,938
[kelli]: talk you through it if it's something
that can be talked over the phone maybe
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00:08:53,998 --> 00:08:58,967
[kelli]: a diagnosis like what's going on but
also when you have that relationship with those
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[kelli]: warranted stations they'll try to get out
there as fast as they can you know
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00:09:03,374 --> 00:09:06,965
[kelli]: it's going to be different than the
one it hinder number calls the warranty station
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00:09:07,739 --> 00:09:12,903
[kelli]: me personally when i have warrant calls
i try to get to him as fast
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00:09:12,983 --> 00:09:18,752
[kelli]: as i can and get it taken
care of sometimes the warranty station is going
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00:09:18,792 --> 00:09:23,540
[kelli]: to be better for you to use
than yourself because you can go do something
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00:09:23,580 --> 00:09:27,547
[kelli]: else while they handle that that matter
this is also time to just keep in
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00:09:27,627 --> 00:09:33,031
[kelli]: contact with your customers and let them
know hey this is what happened here is
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00:09:33,131 --> 00:09:37,718
[kelli]: our solution this is what's going to
go on from now that way they know
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[kelli]: what's going on if you do not
communicate with them about what's going on how
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00:09:41,925 --> 00:09:46,375
[kelli]: are they going to be understand and
if you communicate what you've already done before
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00:09:46,495 --> 00:09:52,400
[kelli]: telling them they will feel more comfortable
with you they will enjoy that you are
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00:09:53,001 --> 00:09:56,149
[kelli]: already having a plan in place to
get it taken care of as soon as
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00:09:56,209 --> 00:10:02,650
[kelli]: possible so those are some things that
you know and really really help to get
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00:10:02,711 --> 00:10:13,082
[kelli]: through this time s got it yes
stay calm be nice understanding and everyone will
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00:10:13,102 --> 00:10:19,753
[kelli]: try to work with you now we've
talked about manufacturing now at the distributors know
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00:10:20,133 --> 00:10:25,422
[kelli]: their workers are trying their best to
to get the right items you know sometimes
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00:10:25,522 --> 00:10:31,452
[kelli]: mistakes happen on the order form or
when the warehouse guy goes and picks it
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00:10:31,492 --> 00:10:38,823
[kelli]: off a shelf you know maybe something
is misfiled that happens and so the worker
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00:10:38,943 --> 00:10:43,031
[kelli]: who made or may not be new
he may not know what these parts are
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00:10:43,572 --> 00:10:48,097
[kelli]: he may only know that his gun
says it's at this spot on this you
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00:10:48,157 --> 00:10:54,918
[kelli]: know shelf and that's where to go
so you got to try to beat calm
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00:10:54,958 --> 00:10:59,106
[kelli]: with them as well like hey they
gave you the wrong product that's where again
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00:10:59,206 --> 00:11:03,533
[kelli]: checking your stuff when you're at the
supplier is really a benefit so then you
125
00:11:03,554 --> 00:11:08,111
[kelli]: could be like hey this is the
wrong item you know now let's say your
126
00:11:08,211 --> 00:11:12,118
[kelli]: stuff got delivered yeah it's going to
make it a little bit more inconvenient but
127
00:11:12,198 --> 00:11:15,744
[kelli]: if you call you know the branch
manager is like hey be nice don't be
128
00:11:15,804 --> 00:11:21,438
[kelli]: mean you know be like hey got
the wrong part i'm on the job site
129
00:11:21,498 --> 00:11:26,680
[kelli]: as anything you can do sometimes can
bring it to you or have an employee
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00:11:26,800 --> 00:11:30,084
[kelli]: bring it to you you know especially
if you're like hey i need it today
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00:11:30,364 --> 00:11:35,920
[kelli]: i need to get this job done
you know they're not there to make your
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00:11:35,980 --> 00:11:39,784
[kelli]: life hell they're not there to be
difficult they will try and help you the
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00:11:39,824 --> 00:11:43,447
[kelli]: best you can if you be really
nice and just let them know what's going
134
00:11:43,567 --> 00:11:51,263
[kelli]: on mistakes happened and that's okay you
know there's nothing you can really do when
135
00:11:51,343 --> 00:11:56,180
[kelli]: something bad happens it happens ut an
that's not even bad it's just a mistake
136
00:11:56,562 --> 00:12:03,830
[kelli]: small mistakes can be fixed always check
on things and then when it comes to
137
00:12:03,890 --> 00:12:09,686
[kelli]: just our services as providing a service
you know things happened we're trying our best
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00:12:10,491 --> 00:12:14,890
[kelli]: you really just to make sure that
even though you have all these other obstacles
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00:12:14,930 --> 00:12:21,032
[kelli]: that can happen communication is keen with
your customers so they know hey she's trying
140
00:12:21,092 --> 00:12:29,609
[kelli]: or he's trying they're getting it done
don't do things half fast like proud of
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00:12:29,650 --> 00:12:36,590
[kelli]: the work that you do be proud
of what you decided to have as your
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00:12:36,670 --> 00:12:41,255
[kelli]: job you know i've gone to quite
a few jobs lately where i'm coming in
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00:12:41,355 --> 00:12:47,744
[kelli]: after someone else and no they're not
they don't have the liquid tight fitting connected
144
00:12:47,824 --> 00:12:53,474
[kelli]: to the puff and so all i
see is is hanging on to it with
145
00:12:53,554 --> 00:12:58,161
[kelli]: some wires you know make sure you
do what you're supposed to when it comes
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00:12:58,261 --> 00:13:01,625
[kelli]: to if something is not up to
code when you go to work let's call
147
00:13:01,685 --> 00:13:05,651
[kelli]: it like a re model time bring
it up to code that way it's safe
148
00:13:06,011 --> 00:13:10,138
[kelli]: keep in mind if you are the
last person on that site and something happens
149
00:13:10,318 --> 00:13:15,767
[kelli]: and something was faulty that you just
ignored you're liable for them to go after
150
00:13:16,630 --> 00:13:24,610
[kelli]: plus you'll have that guilty conscious on
you about hey someone got hurt keep that
151
00:13:24,670 --> 00:13:32,051
[kelli]: in mind so a couple of things
that i started doing so that i can
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00:13:32,111 --> 00:13:36,756
[kelli]: make sure that i'm doing the best
i can ever repair is i silence my
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00:13:36,837 --> 00:13:41,734
[kelli]: phone i have one number one or
two numbers i don't silence because you want
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00:13:41,754 --> 00:13:45,921
[kelli]: to make sure the baby sitter calls
or my ex husband calls and something is
155
00:13:45,941 --> 00:13:49,647
[kelli]: wrong with the kids i could get
hold of but everyone else is a phone
156
00:13:49,687 --> 00:13:56,245
[kelli]: cal is not important as important as
me at my job and when you remove
157
00:13:56,325 --> 00:14:03,222
[kelli]: that distraction you can do a better
job at your repairs or your service and
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00:14:04,148 --> 00:14:07,761
[kelli]: also get it done faster because you're
not taking that time to get away from
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00:14:07,821 --> 00:14:13,110
[kelli]: your fold and if it is a
new customer looking for something if they're really
160
00:14:13,190 --> 00:14:16,533
[kelli]: serious about being interested they'll leave you
a message and you can give them a
161
00:14:16,613 --> 00:14:19,876
[kelli]: call when you're done with the job
or let's say you take a lunch break
162
00:14:21,698 --> 00:14:25,868
[kelli]: if they don't need a message then
it's okay there will be more jobs in
163
00:14:25,908 --> 00:14:32,038
[kelli]: the future if it's one of your
current customers with an issue you know the
164
00:14:32,078 --> 00:14:36,327
[kelli]: length of a job isn't five six
days ignoring it's a matter of hours that
165
00:14:36,467 --> 00:14:41,738
[kelli]: you will then get back to him
later and in those situations it's just a
166
00:14:41,798 --> 00:14:46,902
[kelli]: pool it will be okay things will
be taken care of not like you have
167
00:14:46,942 --> 00:14:53,348
[kelli]: to drop everything you're doing that very
moment and rush over there you know you
168
00:14:53,408 --> 00:14:56,971
[kelli]: could also make it where they can
text you and you could check your text
169
00:14:57,071 --> 00:15:01,936
[kelli]: messages more often and scan like what
is important what needs to be addressed now
170
00:15:02,697 --> 00:15:12,892
[kelli]: so i think just this episode is
take your time check things extra precautions and
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00:15:12,953 --> 00:15:17,165
[kelli]: just try to stay as calm as
you can when you're dealing with the reps
172
00:15:17,286 --> 00:15:23,220
[kelli]: when you're dealing with distribution when you're
dealing with your customers that way everyone can
173
00:15:23,280 --> 00:15:27,522
[kelli]: be happy and help each other out
because if you're an asshole y're not goin
174
00:15:27,582 --> 00:15:31,323
[kelli]: to want to help you as much
i will tell you from my experience if
175
00:15:31,403 --> 00:15:35,795
[kelli]: i have a customer cust me out
for something small i'm not going to help
176
00:15:35,895 --> 00:15:41,283
[kelli]: them and would you want to help
somebody who is angry and you have every
177
00:15:41,343 --> 00:15:46,080
[kelli]: right to be upset when it first
happens that's why you take a breath call
178
00:15:46,160 --> 00:15:51,233
[kelli]: them for a minute you know yes
time time is of the essence because time
179
00:15:51,293 --> 00:15:56,490
[kelli]: is money but take a breath if
you need to and then call your ribs
180
00:15:56,670 --> 00:16:03,569
[kelli]: or then call your warranty station or
then call your distribution and i said the
181
00:16:03,609 --> 00:16:08,257
[kelli]: nicer you are the more they want
to do for you and don't be nervous
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00:16:08,317 --> 00:16:11,943
[kelli]: to do that so get to know
your abs get to know your managers get
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[kelli]: to know everyone that could possibly be
a benefit to it this time and in
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[kelli]: the future so that is what i
wanted to say so thank you for tuning
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[kelli]: into a short episode of tuesdays with
care and dan dan will be with us
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[kelli]: soon and please like review comment send
us an email how to talking pools at
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[kelli]: mail dot com any way you can
just send it to us and we will
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[kelli]: talk to you on our next episode
have a good bye
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[kelli]: oh
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[kelli]: yeah yes
