Call Center Chronicles Podcast: Tech For The People with Juanita Coley and Steve Bederman

In my journey of understanding team dynamics, I've often pondered: Is it 'Feedforward' or 'Feedback' that truly drives a team towards its zenith? This question led me to curate an in-depth exploration in my next 'Lessons I've Learned' episode. I'll uncover the nuances, the strategies, and the trans…

What's hidden behind the glitz of entrepreneurial success? Find out in our latest episode of "Behind the Scenes of Success" as I want to delve deep into the often-unspoken side of entrepreneurship: FAILURE. 😱 I'm breaking the silence, unpacking the lessons, and taking you on a journey into the he…

Steve Bederman was invited on the Engati CX Podcast   The discussion touched some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured…

I've often pondered over our inherent beliefs and how they sculpt the course of our lives. This led me to explore the realms of Fixed vs. Growth Mindsets in my upcoming episode: "Beyond Black & White: Navigating Between Fixed and Growth Mindsets." In this deeply personal conversation, I want t…