Patient Experience Agility: Preparing for Disruption & Change w/ Dwight McBee

Dwight McBee is back for round two on the Humanizing Healthcare podcast, and we can assure you that you'll want to hear what he’s been up to.

As Chief Experience Officer at RWJBarnabas Health, Dwight is leading some seriously bold work around making care more compassionate, more responsive, and more human.

We discuss how he’s helping an entire health system listen in real time, how he views AI as a tool, and why the small, everyday moments are often the ones that matter most.

Dwight shares the strategies that his team is using to make change last, why flashy new initiatives can be a trap, and how storytelling is one of the most powerful tools in a leader’s toolkit.

🎧 Hit play and get inspired by a leader who is living it.

Key Takeaways

Introduction (00:00)

Dwight Mcbee's journey into healthcare (03:27)

Technology and listening in healthcare (10:34)

Sustaining patient experience initiatives (16:39)

Magnifying the mundane (19:51)

Balancing patient and provider experience (22:04)

Future of the chief experience officer role (24:48)

Advice for aspiring leaders (28:38)

Additional Resources

Dwight McBee’s LinkedIn Page: https://www.linkedin.com/in/dwmcbee/

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Story Submission Link for New Book: https://forms.gle/32juxZ7aYFSuugBi7

Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/

Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/

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Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/

Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/