Building Strong IT Foundations with Jack Wiley from Legend Networking

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Welcome to the Haydocks Podcast with your host Jill Allen.
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Today I am joined by Jack Wiley from Legend Networking.
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Jack works with orthodonic practices on the technology and infrastructure
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side of operations, helping offices build secure, reliable systems that
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support both day to day workflow and long term growth.
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As practices become increasingly dependent on technology, aging hardware, cybersecurity
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risks and hipp A compliance challenges can quietly create major vulnerabilities.
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In this episode, we're talking about what both startups and
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established practices should be thinking about when it comes to it, strategy, security,
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and creating a strong technological foundation. So let's get started,
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and now a word from the sponsors who make this
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podcast possible. When a cleaner work flow for orthodonic cases
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meet Clarity Solutions from Solventum formerly Threem Healthcare. The Clarity
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single streamline platform, one workflow, fewer handoffs, and more control
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for planning through retention. Simplify your next case. Reach out
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to your local Solventum sales rep today or visit us
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at go dot Solventum dot com. Forward Slash Clarity again.
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That is go dot so O, l V E N
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t U M dot com forward slash clarity to learn more,
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Hey dox. If your new patient follow up depends on
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texts and emails go out automatically, and your treatment coordinator
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just checks their tasks list to see what needs a
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quick call or a more personalized message. That is one
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of the many reasons I recommend everyone take a look
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at Grayfinch. It isn't just a follow up tool, it's
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a complete practice management software built to help you grow
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and scale, stop leaking revenue, and get five hundred dollars
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off your startup fee with the Jill Allen Special at
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Grayfinch dot com. Forward slash Jill Allen, Jack, I am
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so excited to have you here on Haydocks. Thanks for
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being here.
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I'm very excited to talk to you. Yeah, thank you
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for inviting me.
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Jill.
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Absolutely absolutely. And it's not very often I get to
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you know where I'm going with this, We get to
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say Jack and Jill, right, you know, I think it's
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very very few times in my life have I got
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to say that. So anyways, I would love it, Jack.
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The way I love it on Haydocks is to have
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my guests talk a little bit about who they are,
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their background, how they got started in our industry or
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got into our industry, and then of course I want
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you to talk a little bit about legend networking as well.
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Wonderful, wonderful, happy to share with you. So my name
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is Jack Wiley. Our company is a legend networking in
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telecom and we're headquartered here in Dallas, Texas.
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We operate nationwide.
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We are a dental specific IT provider all things technology
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for practices, new existing practices, ongoing support, things of that nature.
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But where I come from originally from Iowa, spent about
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seventeen years in Arizona in the software development field, and
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Ian Lynch, the owner of our company here, found me
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and recruited me and my wife and I moved over
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here to Dallas about eight years ago and I've been
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with a legend ever since.
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Absolutely loved the place.
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We're a family owned company of about sixty employees here
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locally and then technicians throughout the country.
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I don't really count them.
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Yeah, we're basically covering dental practices all over the country,
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and we absolutely love what we do.
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Yeah, I love that. And it's always fun to talk
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with people who've been in our industry for a while.
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And when we think about it and support sometimes we
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don't always say, oh, that's the sexiest side of our business,
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but you know, really it is such a backbone to
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our orthodonic and dental practices now because if we do
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not have a good infrastructure for our networking and our
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systems that are in place, and as we especially continue
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to see technology just growing and growing and growing, it
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can really become a hindrance I believe to growth in
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orthodonic practices. And so today I wanted to start off
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by you know, I work with a lot of startups,
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but I wanted to start off by talking to some
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of my more established practices and talking to you a
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little bit about I think sometimes with our computer system
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and whatnot, it's a little bit of set it and
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forget about it type of a thing. And what I
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tend to see is many offices are just really they
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get to the point where they're operating on really aged
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hardware and outdated systems. And I want you to talk
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to us a little bit, and I think doc this
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applies to you who may be purchasing practices as well,
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and something that you need to be paying attention to.
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But I would like it, Jack, if you wouldn't mind
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talking to us about some of those bigger risks that
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we need to be aware of or practices face when
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they are delaying that expense to bring our systems up
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to where they need to be so that we aren't
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at risk.
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Sure.
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Sure, so we definitely see the whole gamut of practices
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from I don't want to say the older doctors that
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are they've been doing things the same way for many
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years and they see their exit strategy and maybe they
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don't want to invest into new technology. So it's kind
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of one of those things. If it's not broke, don't
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fix it.
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Yep.
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But then it's an interesting topic really because you know,
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some doctors will stay on top of it from day one.
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They understand the importance of strong network infrastructure and having
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newer systems running updates and keeping on top of technology
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trends and things of that nature. But there's definitely some
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bigger problems with the I'll call some of the older
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practices or the late adopters to some of the technology
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because they really put their self and their practice, and
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in all honesty, they are patients at risk because they're
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holding on to all this patient health information. And if
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they have older systems, for example, that are no longer
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supported by Windows, no longer receiving updates, I mean, they're
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really putting all the information at risk because people with
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an elementary level hacking ability are able to go phishing
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through all of their information. And it's one of those things.
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I mean, no doctor wants to have to send that
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letter out to every single one of their patients explaining
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that they had a breach. So we try to keep
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that in check by letting the doctors know exactly what
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they need to be doing to keep that information safe.
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And part of that's going to be making sure that
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you're running, for example, newer computers that are supported by
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Windows every couple of years, and it just happened actually
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last year, Windows phases out certain operating systems, and when
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they do that, they no longer provide updates and support
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for those older operating systems, and that's when you start
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to get into some trouble. So you don't want to
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harp on anybody to make sure that what they're using
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is up to date, especially when it could be one
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of these situations where they've got twenty thirty computers in
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a practice and it's not an update situation. It's a
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you've got to replace a lot of computers and it's
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probably going to cost you some money, but it's just
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one of those costs of doing business more than anything.
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Yeah, yeah, I'm wondering if I'm going to put you
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on the hot spot here for a minute. But I
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think about my docs who are doing acquisitions a lot,
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and you did kind of point this out. A lot
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of times my more established practices, when they are in
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that exit strategy, they're coming to the end of practicing
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and they're ready to transition that off into a new doctor.
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I think so many times my younger docs that are
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coming in and acquiring that practice, they're so focused on
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p and LS and the profit and the delinquencies and
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all the stuff that kind of thinking about the network
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and the system that runs that practice is a lot
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of times, like the last thing, it's kind of like
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a piece of equipment. Yeah, yeah, I know, we got
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an X ray machine, but I'm sure it's working and
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it's fine. I'm wondering if you were to name like
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three things. Maybe if a doctor were evaluating purchasing a
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practice and they know that the practice is you know,
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and maybe has been more established, maybe they know right
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away that the practice does not have updated computers or
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maybe still running off of a server, you know, different
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things like that. Can you give us just a couple
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like be aware of this, check in on this, some
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things that my younger docs can just put in their
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little checklists of things to be aware of.
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Absolutely, and we deal with a ton of these offices,
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and ninety five percent of the time they haven't even
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thought about looking at the computers to see the age
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of them and how old all the network equipment is
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and everything else. So sometimes we'll step in and do
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what we call technology evaluation for these doctors, right, And
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the practice brokers hate us for it because the last
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thing they want is the new doctor telling the old doctor, well, listen,
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we're going to have twenty thirty grand worth of investment
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to make just in bringing things up to date because
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you haven't updated the computers in fifteen years.
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They don't want that stick in the wheel for their seller.
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But at the same time, you know, the doctor wants
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to know exactly what they're going to be getting into
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and if they need to build more money into the
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purchase so they can account for having to do these updates,
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because nobody wants to step directly into a situation where
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it's like, your computers are fifteen years old, yes, ten
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years old, and you've got outdated security policies. You've got
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no sort of security at all, unsecured wireless networks if
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you even have them. So I'd say three things to
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look at. I just look at the Windows operating system
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on the computers. Very easy way to tell if they
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are up to date. Windows eleven is basically the only
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supported operating system. Okay, the little search bar is in
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the middle of the screen at the bottom.
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If it's off to the left, it's Windows ten. So
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that's just something very simple, beautiful.
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Normally, either all the computers are up to date or
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none of them are up to date unfortunately. Yeah, and
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then I would just check to see what the network
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equipment looks like, because usually you can open up the
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little room where all their equipment is and if it
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looks like a complete train wreck.
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You may have some feature.
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Yeah, yes, yeah, when we have to go and do
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like break fixed situations where something's broken, we have to
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pretty much like unravel this puzzle of twenty years worth
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of various IT companies that have been touching it and
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the spaghetti monster of wiring and all the fun thing
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to go on with that. So those would be kind
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of the two big things. There's a ton of small things,
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but I just kind of try to get a general
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great sense of how long ago the last upgrades we're
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done to computers, And yeah, I'd think the most common
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answer that you're going to get hosts four or five
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years ago, and that always means eight, nine, ten years ago.
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So yeah, And I think you bring up such a
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good point. And I want my docs, especially once who
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are doing acquisitions, but even my established that may be
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listening to is if we're doing an acquisition, I always
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tell my docs like, this is not personal, this is business,
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and you are getting ready to purchase a business that
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is going to be your livelihood for the next x
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amount of years. And whether that means that we have
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to update systems or not, you really have to understand
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if there is a risk that's coming at you, what
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are you going to do about that risk? Whether that
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is just the fact that yes, I have hardware that's
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going to need to be updated, or there just may
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be some risk in general with the system, and maybe
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we're at a point where we're already thinking of switching software.
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So what does it look like to build that cost
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into switching out software, updating technology.
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Yeah, converting migrating data over from one practice management to another.
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The thing is, I mean, you can get these evaluations
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done in a matter of usually five ten minutes. I
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do FaceTime with doctors all over the country. Usually takes
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you five to ten minutes, and we'll just do a
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quick little walkthrough and like, hey, doctor, here's a couple
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things to have a look at.
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Here's what to keep your eyes open for.
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I would always suggest every doctor that's watching us replace
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your firewall the minute you get in there. The very
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first thing to do would be remove all remnants of
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old employees that may have remote access.
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Oh that's a good one, yeah.
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Yeah, removing remnants of old tech companies. You don't want
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anybody fishing through your network that you won't even know
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that they're on there.
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That's the bad thing.
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So replacing that firewall is kind of like putting a
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big new iron door at the front of the practice
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and just controlling incoming and outgoing traffic on the media
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network and everything else.
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Yeah, that's a great pearl. That's a really really good
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one that again, I just don't think we think a
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lot about a lot of times we think about all
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the other things, especially in an acquisition, but we don't
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necessarily think about that. Such a good reminder and a
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good pearl. So let's switch gears a little bit now
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and let's talk about startups. And of course I've had
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other IT companies on as well, but I want you
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to talk about what you feel and your team feels,
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legend feels just creates like a strong technology foundation for
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a practice and what that really looks like and what
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doctors should be prioritizing when they are opening their doors.
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And I'm sure this does apply also to establish practices
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as well, because you know, a lot of this probably
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is very similar. But especially when I think so many
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times for my startup dot or or my younger doctors,
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there's so much coming at you, and it's like where
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do I prioritize? And yeah, I understand that I need
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to be paying attention to all these things, but I
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also don't even have a patient coming in my door
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yet and my budget is very small, and I don't
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know where to put my eyes knowing that I will
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grow as my practice grows. So what do you guys
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think is that technology foundation that we need to really
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be paying attention to.
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So for a startup, first of all, you want to
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make sure that the infrastructure is in place not only
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for day one, but as the practice grows, as you're
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adding more chairs, more employees, making sure that you've got
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growth and scalability in mind. It's huge because some doctors
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will take this approach of well, you know, one of
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my friends told me that, you know, all I need
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to do is get internet service and get this Mesh
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Wi Fi network that I have at my house and
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then everything's going to be fine.
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I'll put it this way. We fix a lot of
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bad haircuts. We call it well, I love that.
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That's a great analogy.
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It's terrible.
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Or the husband that's the software engineer that decided to
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take on all of the it challenges that the practice.
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So a couple things that I would suggest.
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First of all, don't be afraid to have absolutely everything
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hardwired as much as possible. You want to have eliminate
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as many of the down the road challenges that you
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can connectivity. So for our help desk here, it's something
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like fifty percent of the incoming calls that we get
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from six hundred plus practices have to do with wireless
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connectivity issues. So anytime you have the opportunity, especially if
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it's a situation where hey, we're building a practice, you
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want to have everything hardwired, the computers, the telephones, you
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want to have wireless access points that are hardwired into
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the network, security cameras, things that. So we'll actually lay
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out the complete infrastructure for them, and whether or not
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it's us putting down the low voltage wires for them
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or them just taking the information to their low voltage vendor,
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but yeah, we'll lay it all out for them so
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they have a proper infrastructure and the room for the growth.
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But also considering the call the patient to entertainment portion
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of the equation, because we'll get into some situations where
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it's like, hey, we've got this big orith obey and
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we're gonna have TVs overhead of each of the patients
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and it's like, well, doc, let's talk about this, because
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you know their idea is to have streaming TV going
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on each of the t's, and I'm like, did you
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think about when I say just playing here and cars
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is playing here, You're going to have some serious noise
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pollution and some really annoyed employees really quick. So it's
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all just part of the interview process with them finding
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out exactly what they have in mind and putting these
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problems out there and seeing kind of how they want
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to deal with it, because we'll oftentimes go in and
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give them the option, Okay, we're going to have all
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these evs all playing the same content.
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What's also the ability, say to have you know, the
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one TV.
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That the parent doesn't approve of whatever you're watching, have
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the ability to put on the Bluetooth headset and watch
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their own programs.
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So just talking through everything.
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So once they open the practice, it's not like, well
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this isn't really working out, and I wish we had
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had this conversation. So we try to present every scenario
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to the doctors that I've seen out there. We've opened
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I mean several hundred orthodontists practices over the years and
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seeing what works, what doesn't work, what the latest trends are,
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and what people want and try to offer those ideas
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to each of the doctors that we work with.
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Yeah, I love that. And again, I think that when
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we think about our data layout and what we're doing
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in our office, that initial plan, I think it can
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become really hard for my startup docs because they've either
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only seen it a certain way in an associate ship position,
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or it's just hard to think about, well, what will
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it look like when I am busier. And I always
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tell docs if we can really think about that, and
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you use the word low voltage, and for anybody who
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doesn't know, that's you know, our data cabling, yep, And
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that's just kind of what runs everything in our office.
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And I think a lot of times our docs think, oh,
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I'll just run everything wirelessly, and you know, I mean
348
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talk about a nightmare in and of itself, Like, yeah,
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that may work great when you have one computer and
350
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one thing going in your office, but that doesn't work
351
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great when we've got twenty computers and all kinds of
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data running and all of that. But also, I think
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you just made a really good point that, especially from
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a startup, if we can think about where we want
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our cabling to go and where we're going to hook
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up televisions, even if it's not now, but where it
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could be. It's so much easier to do that wiring
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before our drywall goes on to come back after the fact,
359
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and you guys have had to do this, and not
360
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that we can't do it this way, but man, it's
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a bummer to punch through a brand new drywall and
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be like, I change my mind after the walls are
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up and now you've got this beautiful drywall that you're
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punching through and trying to fish wire through. That would
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00:20:32.759 --> 00:20:34.839
have been so much easier if we did it when
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everything was wide open, before everything went on exactly.
367
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Yeah, just planning ahead as much as possible. It could
368
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even be Hey, you know, let's look at your lab.
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Let's look in sterile where may you potentially have a
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three D printer in the future where even if it's
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not day one, it's like, hey, you know, are you
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going to want an ordering station somewhere where you can
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have a telephone and a computer to order product or
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peak at the scale schedule, or enter clinical notes between patients.
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We just want to make sure that we're placing data
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in the proper places. And like you said, I mean,
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data can be run down the road, but there's just
378
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certain areas where it's going to end up looking sloppy,
379
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and we don't ever want your beautiful, brand new practice
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right to have wires running across the countertops and look
381
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like a mess.
382
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So yeah, yeah, and definitely we've seen those You and
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I both have seen those offices are really oh shoot,
384
00:21:29.920 --> 00:21:33.519
you know that doesn't look nearly as good as it
385
00:21:33.559 --> 00:21:37.799
could be. And now a word from the sponsors who
386
00:21:37.839 --> 00:21:43.960
make this podcast possible. Are you thinking about opening an
387
00:21:44.039 --> 00:21:48.200
orthodonic practice. I know it's a big decision, but saving
388
00:21:48.279 --> 00:21:51.079
twenty five percent on the Adeck equipment you need to
389
00:21:51.119 --> 00:21:54.960
get started, that's an easy one because Adeck has a
390
00:21:55.039 --> 00:21:59.000
special program called smart Start designed to help you launch
391
00:21:59.039 --> 00:22:02.680
your first practice. You get up to twenty five percent
392
00:22:02.720 --> 00:22:06.839
off your Adeck orthodonic equipment and furniture. You also get
393
00:22:06.920 --> 00:22:10.640
complimentary services to help you run and grow your business,
394
00:22:10.920 --> 00:22:14.680
and my favorite part, access to the smart Start pricing
395
00:22:14.880 --> 00:22:18.079
for two whole years after you open your doors. That
396
00:22:18.160 --> 00:22:21.880
gives you flexibility to add more chairs as your cash
397
00:22:21.960 --> 00:22:25.960
flow grows. It's pretty smart. As an orthodonist, you care
398
00:22:26.000 --> 00:22:29.839
about getting all the little details right, and Adck really
399
00:22:29.880 --> 00:22:32.799
got it right with this program. So if starting off
400
00:22:32.839 --> 00:22:36.240
with the big savings on Adeck equipment sounds good to you,
401
00:22:36.720 --> 00:22:40.400
the AdEx Smart Start is definitely worth a closer look.
402
00:22:40.799 --> 00:22:43.400
Just follow the link in the show notes to learn more.
403
00:22:48.680 --> 00:22:51.200
So let's switch gears a little bit, and I want
404
00:22:51.240 --> 00:22:55.319
to talk about security and hip A compliance because I
405
00:22:55.359 --> 00:22:58.599
think that those are again not the things we want
406
00:22:58.640 --> 00:23:01.000
to talk about. Nobody gets into business and like, oooh,
407
00:23:01.079 --> 00:23:03.880
I can't wait to deal with HIPPA compliance. That is
408
00:23:03.920 --> 00:23:07.039
going to be the best thing ever. But we have
409
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to we have to think about that, we have to
410
00:23:09.799 --> 00:23:13.480
understand what that looks like. So I'm wondering if you
411
00:23:13.559 --> 00:23:16.039
can talk a little bit about that from the IT
412
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side and what we need to be thinking about as
413
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practice owners.
414
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Well, so there's a lot there. Hipp Is this ever changing?
415
00:23:29.680 --> 00:23:32.279
If you ever look at the Hippo Bible, some refer
416
00:23:32.359 --> 00:23:34.519
to it as there's something new in it every day.
417
00:23:34.599 --> 00:23:37.200
It seems like there's no way.
418
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That any practice is ever going to be one hundred
419
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percent compliant. But having ongoing training is probably one of
420
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the best things I can recommend. Between that and just
421
00:23:48.640 --> 00:23:52.720
initial training of employees as well is huge. So Department
422
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of Defense actually has a link to their website that
423
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you can.
424
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Put the layout of it is almost like a video game.
425
00:24:00.279 --> 00:24:02.440
So you sit the employee down and they have to
426
00:24:02.440 --> 00:24:05.599
go through to the individual fields and it's just a
427
00:24:06.240 --> 00:24:06.839
great training.
428
00:24:07.119 --> 00:24:08.519
I can provide the link to you.
429
00:24:08.680 --> 00:24:10.920
Oh, that'd be great, We'll put it in the show notes. Yeah,
430
00:24:11.000 --> 00:24:11.599
that would be great.
431
00:24:11.640 --> 00:24:12.000
It's great.
432
00:24:12.119 --> 00:24:14.720
So you can put employees down front of the training.
433
00:24:14.720 --> 00:24:17.519
And there's the other cyber training. It's going to cover
434
00:24:17.640 --> 00:24:22.119
things like because most threats, some are from the outside,
435
00:24:22.119 --> 00:24:24.279
but a lot are from the inside. It has to
436
00:24:24.319 --> 00:24:30.000
do with employees checking their personal emails at work and
437
00:24:30.799 --> 00:24:33.160
flicking on the wrong link or hey, this looks like
438
00:24:33.200 --> 00:24:36.279
a legit receipt from a vendor that we know, and
439
00:24:36.319 --> 00:24:38.440
then them clicking on a link inside of a word
440
00:24:38.440 --> 00:24:45.000
document opening up the network for malware, for ransomware. But
441
00:24:45.440 --> 00:24:49.519
it's an employee training thing, and they're usually the cause
442
00:24:49.880 --> 00:24:53.240
of most of the bad things that come onto the network.
443
00:24:53.359 --> 00:24:57.039
So the other part of that, though, is having good
444
00:24:57.400 --> 00:25:00.440
end point security, yes, which is huge. It's not just
445
00:25:00.480 --> 00:25:06.680
about anti virus, it's about active protection. We deploy active
446
00:25:06.720 --> 00:25:10.240
protection on all the workstations that we work with because
447
00:25:10.680 --> 00:25:13.440
you just absolutely never know what's going to come on
448
00:25:13.480 --> 00:25:16.240
to them, So we want to keep people protected.
449
00:25:16.880 --> 00:25:21.720
Yeah, and I'm even thinking like nowadays, what should backups
450
00:25:21.799 --> 00:25:24.559
look like? Do we need to do backups anymoremon I
451
00:25:24.559 --> 00:25:27.440
think there's been so much change even in that I'd
452
00:25:27.480 --> 00:25:29.960
love for you to talk to us about what you
453
00:25:30.000 --> 00:25:32.920
guys think is important on both of those fronts.
454
00:25:33.440 --> 00:25:34.720
Well, so a few things there.
455
00:25:34.759 --> 00:25:38.039
So you've got first of all, like backups that will
456
00:25:38.039 --> 00:25:42.559
happen of individual work nations because most of the orthopractices
457
00:25:42.960 --> 00:25:45.640
have moved to cloud based practice management.
458
00:25:46.319 --> 00:25:48.839
That doesn't mean that there's no backups being performed.
459
00:25:48.880 --> 00:25:51.759
I mean, if you've got a CBCT, you need to
460
00:25:51.799 --> 00:25:54.920
back up those images because if that computer goes down,
461
00:25:55.359 --> 00:25:58.240
we will typically deploy what we call the NAS, so
462
00:25:58.319 --> 00:26:02.720
it's a local backup clients and it's just constantly running
463
00:26:02.720 --> 00:26:05.559
in the background and doing incremental backups throughout the day
464
00:26:05.599 --> 00:26:08.160
and then running full backups at night. So backing up,
465
00:26:08.200 --> 00:26:11.599
say your CT and then imaging all your workstations. So
466
00:26:11.680 --> 00:26:14.759
in the event that let's just say the front desk computerized,
467
00:26:15.440 --> 00:26:18.759
we can replace the computer, run the image from the
468
00:26:18.839 --> 00:26:23.400
day before, and fast recovery time. But for off site
469
00:26:23.440 --> 00:26:26.680
shared files, and file backup. You want to make sure
470
00:26:26.720 --> 00:26:31.000
that you're going through proper two factor authentification. There's a
471
00:26:31.039 --> 00:26:34.440
lot of security measures that can be put into place,
472
00:26:35.319 --> 00:26:40.559
individual passwords for individual users, different security levels for those
473
00:26:40.599 --> 00:26:44.359
employees as well, so some may have more access than others,
474
00:26:45.000 --> 00:26:49.279
but then also not forgetting. It's like, hey, this practice
475
00:26:49.319 --> 00:26:54.240
manager has gone elsewhere. We need to remove certain permissions
476
00:26:54.279 --> 00:26:58.200
and passwords and things of that nature. So just being
477
00:26:58.440 --> 00:27:01.759
conscious and taken, I want to say more of a
478
00:27:01.799 --> 00:27:06.279
proactive approach to security than hey, we've had a breach.
479
00:27:06.680 --> 00:27:09.720
Let's call our I T people and figure out what's
480
00:27:09.720 --> 00:27:12.119
going wrong. Yeah that off of the past.
481
00:27:12.359 --> 00:27:15.480
Yeah, no, I think that that's great. I'm curious. I'm
482
00:27:15.480 --> 00:27:18.359
going to throw you a curveball here. I'm curious if
483
00:27:18.400 --> 00:27:21.160
you see, I have a lot of docs and you
484
00:27:21.200 --> 00:27:23.720
probably are running in this too, that are running max
485
00:27:24.119 --> 00:27:30.119
versus PCs, and I think there is inherently this spot.
486
00:27:30.200 --> 00:27:32.359
And I'm a Mac user too, so I fall in
487
00:27:32.400 --> 00:27:36.240
the camp but kind of just well I'm more secure.
488
00:27:36.680 --> 00:27:40.359
I'm curious if you can talk to that a little bit,
489
00:27:40.400 --> 00:27:43.200
and maybe if you guys take a different approach or
490
00:27:43.680 --> 00:27:47.519
have different coaching when you've got offices that are running
491
00:27:47.559 --> 00:27:51.400
primarily MAX. Of course you're usually our capture station is
492
00:27:51.440 --> 00:27:54.599
always still going to be a PC. But do you
493
00:27:54.640 --> 00:27:57.599
mind talking through that a little bit, because I think
494
00:27:57.599 --> 00:28:00.480
that that's just coming up more and more. We're seeing
495
00:28:00.559 --> 00:28:03.599
more doctors that are leaning in, especially with their cloud
496
00:28:03.599 --> 00:28:06.400
based systems now that allow for them to not have
497
00:28:06.480 --> 00:28:07.839
to be PC based only.
498
00:28:08.960 --> 00:28:14.440
Yeah, so certain offices are definitely better candidates for MAX
499
00:28:14.480 --> 00:28:17.519
and others as long as it's explained to them, like, look,
500
00:28:17.680 --> 00:28:20.359
if you play on going the three D route with CBCT,
501
00:28:20.720 --> 00:28:24.480
for example, your images are staying local first of all.
502
00:28:24.680 --> 00:28:28.480
And I guess there is actually one platform that does
503
00:28:28.559 --> 00:28:30.799
work on a native Mac platform.
504
00:28:31.119 --> 00:28:32.759
I believe it is remex essentially.
505
00:28:33.079 --> 00:28:36.480
So there is solutions that are out there, but it's
506
00:28:36.559 --> 00:28:40.359
not just like hey, I'm going to buy a votech CBCT,
507
00:28:40.480 --> 00:28:43.839
I'm going to put you a clever one on all
508
00:28:43.880 --> 00:28:47.279
the workstations and everything's going to work great, because there's
509
00:28:47.400 --> 00:28:51.880
just there's always conflicts. So having that conversation kind of
510
00:28:52.200 --> 00:28:56.440
setting proper expectations is key, but you're not going to
511
00:28:56.480 --> 00:29:00.079
be as susceptible to malur attacks and things like that.
512
00:29:00.200 --> 00:29:06.000
But losing passwords, for example, other employees having remote access
513
00:29:06.319 --> 00:29:09.160
to data. There's I guess there, where there's a will,
514
00:29:09.200 --> 00:29:12.519
there's a way as far as people being able to
515
00:29:12.519 --> 00:29:16.960
do malicious things, So Mac or PC, that's going to happen. Yeah,
516
00:29:16.960 --> 00:29:20.279
but I would definitely say, like I'm a Mac person
517
00:29:20.319 --> 00:29:24.519
myself in a business environment, though I understand that people
518
00:29:24.519 --> 00:29:28.119
want to go for a certain aesthetic. Sometimes it's just
519
00:29:28.519 --> 00:29:32.000
a little bit more hassle that they find out than
520
00:29:32.039 --> 00:29:32.559
it's worth.
521
00:29:32.759 --> 00:29:34.039
But to each their own.
522
00:29:34.279 --> 00:29:36.680
Yeah, yeah, well, and I think it's good to know
523
00:29:36.799 --> 00:29:40.559
that it may not be as smooth, but you're able
524
00:29:40.599 --> 00:29:42.279
to work with it. And I loved what you said.
525
00:29:42.319 --> 00:29:45.119
You just have to understand what's coming at you right there.
526
00:29:45.160 --> 00:29:48.200
Maybe some workarounds that have to be done, your backups
527
00:29:48.240 --> 00:29:52.000
may be done a little differently. But also I think
528
00:29:52.160 --> 00:29:55.440
what I have heard is that it doesn't mean that
529
00:29:55.799 --> 00:29:58.599
just because we're using a Mac doesn't mean that all
530
00:29:58.599 --> 00:30:01.799
our cares are are out the window, like we just
531
00:30:01.799 --> 00:30:04.640
don't have to worry about anything. Regardless, we still have
532
00:30:04.680 --> 00:30:06.680
to do our due diligence to make sure that we
533
00:30:06.759 --> 00:30:10.000
keep our data safe and our systems in place, and
534
00:30:10.000 --> 00:30:11.319
they still have to be monitored.
535
00:30:11.880 --> 00:30:16.920
Sure, I've actually seen Apple based practices. They had unsecure
536
00:30:16.920 --> 00:30:21.279
wireless networks and they have local backups, so for example,
537
00:30:21.440 --> 00:30:24.880
the backup has been secure and encrypted, or people were
538
00:30:24.880 --> 00:30:27.920
fishing around on the network found backups and we're able
539
00:30:27.960 --> 00:30:32.319
to steal data. So just all ends of the spectrum
540
00:30:32.359 --> 00:30:36.599
have to be covered, from firewall to setting up. Another
541
00:30:36.839 --> 00:30:39.880
big thing for all practices, if you're going to have
542
00:30:40.000 --> 00:30:43.880
wireless network set up for the practice, you always want
543
00:30:43.880 --> 00:30:44.119
to have.
544
00:30:44.119 --> 00:30:45.319
Your internal network.
545
00:30:45.319 --> 00:30:48.920
I'll call it, so that's for you, the doctor, and
546
00:30:49.000 --> 00:30:52.559
for maybe even a separate one for equipment, so for
547
00:30:52.799 --> 00:30:56.119
other vendors to have access to that network. And then
548
00:30:56.480 --> 00:30:58.880
I'll call it the outside network, and that's going to
549
00:30:58.880 --> 00:31:04.079
be formployees and patients, and that's completely outside of your firewall.
550
00:31:04.160 --> 00:31:04.799
You don't have to.
551
00:31:04.759 --> 00:31:10.200
Worry about anybody wandering around through the network or access
552
00:31:10.279 --> 00:31:13.519
and if that's not set up properly and having that
553
00:31:13.559 --> 00:31:15.559
actually secure.
554
00:31:16.279 --> 00:31:18.119
Funny story had a doctor.
555
00:31:18.160 --> 00:31:21.960
They had great they were paying for their top pier
556
00:31:22.079 --> 00:31:25.319
at and T is like five gig by five gigow
557
00:31:25.480 --> 00:31:28.799
and like, I can't figure it out. We're getting just
558
00:31:29.480 --> 00:31:33.880
inconsistent bandwidth. So we take a look on their unified controller.
559
00:31:34.000 --> 00:31:36.839
We can see how many people are logged into their
560
00:31:36.880 --> 00:31:40.599
Wi Fi network. And they had a restaurant next door,
561
00:31:40.599 --> 00:31:42.400
and there was a bar on the other side, and
562
00:31:43.119 --> 00:31:47.160
somehow I think everybody found their wireless network insecure and
563
00:31:48.200 --> 00:31:49.319
everybody was leaching off it.
564
00:31:49.599 --> 00:31:51.440
There was several TVs.
565
00:31:51.759 --> 00:31:54.559
Anyway, there was a whole lot of people using their
566
00:31:54.599 --> 00:32:01.200
free bandwidth, so secure things. Yes, we'll find they could
567
00:32:01.240 --> 00:32:04.160
get a QR code for the wireless network, so it's
568
00:32:04.200 --> 00:32:06.440
up at their front desk, you know, if they want
569
00:32:06.440 --> 00:32:08.599
Wi Fi, they take the little picture of it and
570
00:32:08.640 --> 00:32:11.559
it opens up the Wi Fi for them, so kind
571
00:32:11.599 --> 00:32:13.000
of make things a little easier for you.
572
00:32:13.519 --> 00:32:15.319
Let's tech savvy customers.
573
00:32:15.519 --> 00:32:18.400
Yep, yeah, I love that. I love that. So let's
574
00:32:18.400 --> 00:32:21.160
switch gears again now because I want to talk a
575
00:32:21.200 --> 00:32:24.839
little bit about some terms that I think a lot
576
00:32:24.880 --> 00:32:28.799
of us here but don't necessarily always know what it
577
00:32:28.880 --> 00:32:33.240
actually means. And I think we hear terms like managed service,
578
00:32:33.759 --> 00:32:38.240
and then we hear terms like static it, and I'm
579
00:32:38.279 --> 00:32:42.279
wondering if you can kind of explain what those terms
580
00:32:42.440 --> 00:32:47.240
mean to us, and then what we should expect from
581
00:32:47.359 --> 00:32:50.240
a company like yourself when we're hearing those terms beyond
582
00:32:50.279 --> 00:32:52.119
just fixing a problem coming up.
583
00:32:52.839 --> 00:32:57.839
Sure, So again the proactive word for both us and
584
00:32:57.920 --> 00:33:00.720
for the practice. It's not a matter of hey, let's
585
00:33:00.799 --> 00:33:03.079
fix this once it breaks, or let's call the IT
586
00:33:03.440 --> 00:33:06.880
company only when we have a problem. You know, you
587
00:33:06.960 --> 00:33:09.880
need to stay on top of many different things as
588
00:33:09.880 --> 00:33:13.400
far as the technology goes, making sure that things are
589
00:33:13.440 --> 00:33:14.680
properly patched.
590
00:33:15.240 --> 00:33:17.720
Patching is basically the process of just updating.
591
00:33:17.799 --> 00:33:21.119
So be on top of your Windows updates, be on
592
00:33:21.160 --> 00:33:24.279
top of your hardware updates. When you have a managed
593
00:33:24.319 --> 00:33:29.759
service provider like ourselves, we run these updates religiously so
594
00:33:29.839 --> 00:33:34.480
that you're not having to worry about outdated virus definitions
595
00:33:34.519 --> 00:33:38.759
for example, or outdated firmware on your firewall causing a
596
00:33:38.839 --> 00:33:43.200
breach to your network. But yet managed IT services is
597
00:33:43.359 --> 00:33:47.599
going to be taking like I said, proactive approach, like
598
00:33:47.880 --> 00:33:52.680
keeping eyes. We're actively monitoring our clients networks so we
599
00:33:52.720 --> 00:33:55.160
can see when things start to go awry, you know,
600
00:33:55.160 --> 00:33:57.960
whether it be a breach of the network, whether it
601
00:33:58.000 --> 00:34:01.319
be a server down for example, bowl, whether it be
602
00:34:01.480 --> 00:34:05.759
you know, RAM spiking, whether it be storage is almost
603
00:34:05.839 --> 00:34:09.239
out on a particular computer. So we try to keep
604
00:34:09.239 --> 00:34:12.320
an eye on things and going to make the adjustments
605
00:34:12.639 --> 00:34:15.119
before they become big problems at the practice.
606
00:34:15.559 --> 00:34:18.760
Yeah, yeah, that's great. It's almost like one's a proactive
607
00:34:18.800 --> 00:34:22.199
approach and one's a reactive approach. And I think that
608
00:34:22.199 --> 00:34:24.119
that's it for all of my docs is you know,
609
00:34:24.159 --> 00:34:26.920
we're trying to find that none of us want to
610
00:34:26.920 --> 00:34:29.679
be in a reactive state if we can help it,
611
00:34:29.800 --> 00:34:34.440
and finding that right approach to being proactive so that
612
00:34:34.519 --> 00:34:36.960
we can see things coming at us instead of like,
613
00:34:37.000 --> 00:34:40.079
oh my gosh, somebody's in my network, or the worst
614
00:34:40.159 --> 00:34:42.320
case scenario, oh my gosh, we had a breach and
615
00:34:42.400 --> 00:34:45.719
now we've got to deal with whatever the ramifications are there.
616
00:34:46.159 --> 00:34:49.320
Yeah, whenever I do deal with doctors that they'll call
617
00:34:49.400 --> 00:34:51.119
us and they'll say, hey, you know, we just want
618
00:34:51.199 --> 00:34:54.719
to have you guys like on demand when something breaks,
619
00:34:54.800 --> 00:34:58.480
And it's again that whole conversation of don't wait for
620
00:34:58.559 --> 00:35:01.760
it to break, because when it breaks, that means production.
621
00:35:01.480 --> 00:35:02.360
Is going to go down.
622
00:35:02.920 --> 00:35:04.920
That's going to be a lot more costly, not being
623
00:35:04.960 --> 00:35:08.280
able to see patients for a days and investing that
624
00:35:08.840 --> 00:35:12.280
money into making sure that somebody's actually like paying attention
625
00:35:12.360 --> 00:35:16.639
to the network, running those updates, running your backups, losing
626
00:35:16.679 --> 00:35:20.199
safe systems, losing a server and not having things properly
627
00:35:20.280 --> 00:35:24.360
backed up and just absolutely losing all that data can be.
628
00:35:25.280 --> 00:35:28.440
That's kind of the biggest asset of a practice is
629
00:35:28.960 --> 00:35:32.400
all that phi your customers, really And we've had to
630
00:35:32.440 --> 00:35:36.079
deal with some doctors that lost servers completely due to
631
00:35:36.760 --> 00:35:42.239
lightning strikes for example, or just zero redundancy, no backups,
632
00:35:42.360 --> 00:35:44.519
and it's like others.
633
00:35:44.119 --> 00:35:48.960
Fifteen years of patients are just gone. Yeah, oh that
634
00:35:49.280 --> 00:35:49.840
heart breaking.
635
00:35:50.159 --> 00:35:53.239
Yeah for sure, for sure. So I know, Jack, you
636
00:35:53.280 --> 00:35:55.480
and I could just keep talking here, And I love
637
00:35:55.719 --> 00:35:58.239
talking about this because I think it is like I said,
638
00:35:58.239 --> 00:36:00.480
it's not always the most sexy side of our business,
639
00:36:00.480 --> 00:36:04.000
but it really is a fundamental piece of our business
640
00:36:04.119 --> 00:36:07.599
that we have to stay on top of constantly as
641
00:36:07.679 --> 00:36:11.639
business owners, just to make sure that we're to your point,
642
00:36:12.039 --> 00:36:15.559
everything runs off of our database, and when we're out that,
643
00:36:15.800 --> 00:36:18.920
especially now that we don't have paper charts anymore, we
644
00:36:19.039 --> 00:36:22.639
got big problems and you know, if we go down.
645
00:36:23.239 --> 00:36:27.599
So if somebody wants to learn more about Legend networking
646
00:36:28.000 --> 00:36:29.960
or talk to you a little bit more about just
647
00:36:30.119 --> 00:36:34.599
evaluating their current systems, maybe do a little security check up,
648
00:36:34.639 --> 00:36:36.559
what's going to be the best way that they can
649
00:36:36.639 --> 00:36:38.000
get a hold of you.
650
00:36:38.000 --> 00:36:39.719
You can go onto our website.
651
00:36:39.920 --> 00:36:45.960
It's a legend in t as in networking, legendint dot com,
652
00:36:46.000 --> 00:36:50.480
perfect fill in a contact forum, call me directly and
653
00:36:50.880 --> 00:36:54.719
call into our sales line, our home base eight hundred numbers,
654
00:36:54.800 --> 00:36:58.800
eight hundred seventy nine four one five.
655
00:36:58.719 --> 00:36:59.960
Eight eight awesome.
656
00:37:00.159 --> 00:37:03.079
I love talking to doctors because it's a topic that
657
00:37:03.440 --> 00:37:06.159
most doctors don't have. I don't want to say a
658
00:37:06.159 --> 00:37:08.559
clue of but I like to be able to inform
659
00:37:08.639 --> 00:37:11.679
them and educate them on hey, here's some things to
660
00:37:11.760 --> 00:37:14.000
look out for. But even if it's just one of
661
00:37:14.039 --> 00:37:16.679
those checkup phone calls, because I get these all the time.
662
00:37:16.719 --> 00:37:19.559
It's like we've had an IT company for the past
663
00:37:19.599 --> 00:37:22.239
ten years and we love them. They come in when
664
00:37:22.320 --> 00:37:25.000
stuff breaks, but I just want to make sure that
665
00:37:25.320 --> 00:37:28.559
we're covered and that you know, just get a second
666
00:37:28.599 --> 00:37:31.960
set eyes on things. And half the time it's like, Doc,
667
00:37:32.239 --> 00:37:34.920
you've got a great setup with who you're working with,
668
00:37:35.239 --> 00:37:39.480
like carry on, everything looks good, and they get a
669
00:37:39.480 --> 00:37:41.320
little bit of relief because they get its.
670
00:37:41.199 --> 00:37:42.639
Second set of eyes on things.
671
00:37:42.639 --> 00:37:47.239
Sure, and then some it's like, wow, these people probably
672
00:37:47.280 --> 00:37:49.760
shouldn't be looking over your technology. Where we can see
673
00:37:50.760 --> 00:37:54.599
we can see some major like gaping holes, and some
674
00:37:54.719 --> 00:37:57.199
of that will spawn from Hey, we got it all
675
00:37:57.239 --> 00:37:59.760
from our bank or from our credit card vendor, and
676
00:38:00.559 --> 00:38:02.480
they're saying that we're not up to date with our
677
00:38:02.519 --> 00:38:07.239
PCI compliance big one, yep, And there's a major deeping
678
00:38:07.320 --> 00:38:10.000
hole in our firewall and now we can't use their
679
00:38:10.039 --> 00:38:14.239
equipment until we've passed there. They do basically like little
680
00:38:14.320 --> 00:38:17.519
mock attacks on your network to see if you're vulnerable.
681
00:38:18.400 --> 00:38:21.000
So that's kind of one of the big things that
682
00:38:21.119 --> 00:38:24.440
will After they get that report, they're like, well, we're
683
00:38:24.480 --> 00:38:26.760
supposed to be covered, but it doesn't look like they're
684
00:38:26.760 --> 00:38:29.280
doing anything for this, so yeah, you.
685
00:38:29.280 --> 00:38:30.000
Never quite know.
686
00:38:30.159 --> 00:38:32.239
So yeah, if you need a second set of eyes
687
00:38:32.280 --> 00:38:34.719
on things, we're always happy to give you our two
688
00:38:34.760 --> 00:38:35.559
cents worth.
689
00:38:35.400 --> 00:38:37.880
And give you a professional opinion on what's going on.
690
00:38:38.159 --> 00:38:42.119
Yeah. Perfect, Thanks Jack. And now a word from the
691
00:38:42.199 --> 00:38:47.800
sponsors who make this podcast possible. Hey, docs, let's talk
692
00:38:47.800 --> 00:38:51.800
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693
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694
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And as a proud smile Sweet partner, I've witnessed the
695
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incredible impact it has on practices of all sizes. Smile
696
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Sweet means your new patient calls and web leads are
697
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698
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and they offer top notch customizable presentation software and seamless
699
00:39:14.880 --> 00:39:18.239
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700
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for your practice's success. Curious, dive into the revolution at
701
00:39:22.880 --> 00:39:27.159
getsmilesuite dot com and don't forget to mention Haydocks to
702
00:39:27.280 --> 00:39:31.920
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703
00:39:32.039 --> 00:39:37.199
because every smile deserves a suite of excellence. So the
704
00:39:37.239 --> 00:39:39.119
way I like to finish a Haydox, I know you
705
00:39:39.199 --> 00:39:40.840
know this is I like to finish it off with
706
00:39:40.960 --> 00:39:43.599
the little speed round. Are you ready for the speed
707
00:39:43.679 --> 00:39:48.079
round challenge? I hope so, I hope it'll be easy.
708
00:39:48.400 --> 00:39:48.840
All right?
709
00:39:49.000 --> 00:39:52.519
What is one business trend? Do you think more people
710
00:39:52.559 --> 00:39:53.719
should be paying attention to?
711
00:39:54.840 --> 00:39:58.559
Easy one AI and automation? Yep, you got to get
712
00:39:58.559 --> 00:40:01.199
on board. It's not there to take your job, it's
713
00:40:01.239 --> 00:40:05.760
there to make your life easier. My best suggestion spend
714
00:40:05.840 --> 00:40:09.760
thirty minutes an hour once a week learn your new trick,
715
00:40:10.199 --> 00:40:12.559
whether it's on your phone, whether it's on your computer,
716
00:40:12.840 --> 00:40:17.199
finding different technology that's utilizing it. If you don't plan
717
00:40:17.280 --> 00:40:18.960
to adopt it, you're just going to be kind of
718
00:40:19.000 --> 00:40:21.119
left behind. It's like I said, it's not there to
719
00:40:21.159 --> 00:40:23.159
take your job, it's there to make your life easier.
720
00:40:23.280 --> 00:40:23.800
Yeah at all.
721
00:40:24.360 --> 00:40:27.239
I think that's a great suggestion. All right, what is
722
00:40:27.320 --> 00:40:31.000
the most unexpected lesson you learned so far in your career?
723
00:40:31.920 --> 00:40:33.559
Burnout is real.
724
00:40:35.039 --> 00:40:38.079
If you work too much and don't give yourself that
725
00:40:38.199 --> 00:40:42.559
time off, the vacation time, the family time, you're going
726
00:40:42.639 --> 00:40:44.960
to not love what you do really quick.
727
00:40:45.440 --> 00:40:48.360
Yeah, yeah, that's great. And then the last one, we'll
728
00:40:48.400 --> 00:40:50.800
finish it up. And this can just be a quick,
729
00:40:50.840 --> 00:40:54.320
fun one. If you had unlimited resources and you had
730
00:40:54.400 --> 00:40:56.599
one idea you would want to bring to life, what
731
00:40:56.639 --> 00:40:57.199
would that be.
732
00:40:58.079 --> 00:41:01.039
So this is a little versonaal and I would say
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00:41:01.239 --> 00:41:06.800
some sort of an Alzheimer's research and development facility that
734
00:41:06.960 --> 00:41:11.719
could actually with the end intent of some major breakthroughs.
735
00:41:11.960 --> 00:41:16.719
Yes, yeah, that's wonderful. That Yeah, that's great. Well, Jack,
736
00:41:16.800 --> 00:41:19.559
it has been just an absolute pleasure having you here
737
00:41:19.599 --> 00:41:22.639
on Haydocks. Thank you so much for spending your afternoon
738
00:41:22.679 --> 00:41:22.920
with me.
739
00:41:23.239 --> 00:41:24.920
Thank you so much. I appreciate it.
740
00:41:25.079 --> 00:41:26.360
Yeah, all right, until next time.
741
00:41:26.519 --> 00:41:26.920
Thank care.
742
00:41:28.480 --> 00:41:30.639
Are you ready to start a practice of your own,
743
00:41:31.400 --> 00:41:33.760
need a new, fresh set of eyes or some advice
744
00:41:33.840 --> 00:41:37.079
on your existing practice. If so, reach out to me
745
00:41:37.440 --> 00:41:42.360
Jill Allen at www dot practice results dot com. If
746
00:41:42.360 --> 00:41:44.639
you like what we're doing here on Haydocks and want
747
00:41:44.679 --> 00:41:47.199
to hear more of this awesome content, be sure and
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00:41:47.239 --> 00:41:50.360
give us a five star rating on your preferred listening
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00:41:50.440 --> 00:41:54.119
platform and subscribe to our show so you never miss
750
00:41:54.159 --> 00:41:58.639
an episode. Remember, new episodes drop every Thursday. See you
751
00:41:58.679 --> 00:42:07.079
next week.