SELLEST OSAST
Kantar has around 12,000 employees and around 15,000 agents. Andy Doyle is responsible for both, and he explains how they reached that scale in 18 months without an engineering army.
In this episode:
- Why the CEO pushed for the title Chief People and Agent Officer, and what it changes in practice
- The bet behind giving all 12,000 people Copilot in three months, from 300 pilot licenses to everybody
- Change influencers instead of change champions, and the control Andy gave up to make it work
- The agent that cut a monthly HR and finance reconciliation from a week to 10 minutes
- Kantar's target of resolving 95% of HR service queries without a human, and the three agents that guard the risk line
- The agent factory, run out of HR, with 70 citizen builders and none of them from the technology function
- Why the HR community has the highest AI usage of any function at Kantar
With Andy Doyle, Chief People and Agent Officer at Kantar.
Links mentioned:
- Andy Doyle on LinkedIn → https://www.linkedin.com/in/ajdoyle/
Inglise
Ameerika Ühendriigid
TRANSKRIBEERI 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
OTSI VARASEMAID OSASID
Otsi kanali Fullstack HR viimaseid osasid.
MUUD EPISOOD SELLES PODCASTIS
Subscribe to the FullStack HR newsletter → https://fullstackhr.io
Organizations keep telling Johannes Sundlo, the host here, "we've got the basics covered, skip ahead." Then he asks them to show how they use AI, and gets blank stares. This episode is about AI shame, where it comes from, a…
Subscribe to the FullStack HR newsletter → https://fullstackhr.io
OpenAI just ran an event called Intelligence at Work, and the releases say a lot about where the world of work is going. Here is what dropped and why it matters for anyone leading AI adoption.
In this episode:
Why the bottleneck has…
Anthropic just dropped Claude Fable 5, and I've run it through the same test suite he's used on every major model for 2.5 years. The verdict is clear, but the bigger lesson isn't about the model at all.
In this episode:- Why Fable 5 feels like the most human-like model yet, and how it gives honest,…
Subscribe to the FullStack HR newsletter
Yes, you can connect your HR system, ATS, or engagement tool to Claude and ChatGPT. In this episode Johannes Sundlo walks through the exact steps to add an MCP server to both tools, using a safe read-only demo.
In this episode:
What an MCP server unlocks f…
Subscribe to the FullStack HR newsletter
Performance reviews have looked the same since the 1950s, and they are still mostly task-based. AI breaks that. This episode asks what we should reward when the tasks get automated and the only thing left to value is human judgment.In this episode:- Why the…
Vastutamatussäte: Sellele lehele manustatud taskuhäälingusaade ja kunstiteosed pärinevad Johannes Sundlo-lt, mis on selle omaniku omand ja ei ole seotud ettevõttega Listen Notes, Inc.
MUUDA
Aitäh, et aitad hoida podcastide andmebaasi ajakohasena.
