AI in CS: Integrations, Data Security, & Real Impact | Bianca Ker, Sr. Director CS, Sprout Social

🤙🏻 About the Guest -  Andrew Rios is a Global Customer Support Leader.  He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations. As a technologist, runner, mentor, speaker, and experienced Custo…

🤙🏻 About the Guest -  Hilary Dudek has over a decade of experience in support. She was a senior director of support at SANA. She's in advisory roles right now at Partner Hero, Aimiable. She took leadership roles in companies like Glooko and Handshake. She is extremely passionate about remote cultur…

🤙🏻 About the Guest - Kincy Clark is the founder of OneStudy.ai. He is a support leader with 12+ years of experience in companies like Bolt and Autopilot. 🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Huddle, a tight-knit community of wor…

🤙🏻 About the Guest - Lauren Fearn is the Director of Support at Zapier. She has been with the Zapier support team for more than five years and has over a decade of experience in building customer support teams in companies like Madgex, BrightLocal, Create[dot]net 🤙🏻 Timestamps - 00:48 - Intro of La…