SELLEST OSAST
Cynthia Carrese is Founder and Managing Director of C2 Strategic Partners, a customer success and leadership strategist who turns contact and sales centers into places where performance and fun go hand in hand. With a career spanning Fortune 500 powerhouses and fast-moving startups, she scales operations, boosts KPIs, and builds cultures that inspire.
In this episode:
- Cynthia's origin story across Fortune 500s and startups
- Scaling operations without burning out teams
- Boosting KPIs while keeping the work enjoyable
- Culture as a genuine performance driver
- Developing strong leaders and relationships that stick
Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
Inglise
Ameerika Ühendriigid
SELLES OSAS
TRANSKRIBEERI 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
OTSI VARASEMAID OSASID
Otsi kanali CX Gurus viimaseid osasid.
MUUD EPISOOD SELLES PODCASTIS
Justin Robbins is a thought leader in customer experience with a human-centric approach to workplace engagement and over two decades in CX operations and leadership. He joins Fred to unpack why disengagement happens at work — and the practical moves leaders can make to restore trust and motivation.…
Laura K. Zegar is founder of Quantum CX, a customer service and customer experience consulting practice specializing in contact center transformation. Formerly VP of contact center and CX oversight at Bank of America and an Accenture management consultant, Laura got her start in 1999 in Equifax's c…
Episode Notes: Lorne Wood, founder and managing director of Better Call Center QA, brings over 30 years in contact center quality assurance and BPO. His career began on an evening-shift suicide crisis line — and the lessons he learned there about helping people over the phone have shaped a no-no…
Gina Gibson — CEO of Think Forward and host of The Tech Matchmaker podcast — has led digital transformations for organizations ranging from 50 to 45,000 agents. In this episode she shares her journey from agent to CEO and her vendor-agnostic playbook for future-proofing the contact center.
In this…
Vastutamatussäte: Sellele lehele manustatud taskuhäälingusaade ja kunstiteosed pärinevad Jessica Voss, Darren Prine, Fred Stacey-lt, mis on selle omaniku omand ja ei ole seotud ettevõttega Listen Notes, Inc.
MUUDA
Aitäh, et aitad hoida podcastide andmebaasi ajakohasena.
