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If your longest-tenured front desk person, billing specialist, or medical assistant gave notice tomorrow, what would that do to your practice?
In this episode, I break down what I call the knowledge gap, one of the most expensive and least-discussed leaks in specialty practices. It's not a hiring problem. It's what happens when the knowledge that runs your practice lives in one person's head rather than in a documented system.
In this episode, I break down:
- Why replacing an employee costs 50-200% of their salary, not just their paycheck (Gallup)
- The revenue that leaks out the door with them: missed calls, uncollected copays, claim denials, rising no-shows
- Why the medical assistant role is the hardest in your practice to fill and keep, and what your competitors have already figured out
- The full practice math: what replacing two medical assistants costs a six-physician practice
- The 3-step action plan to protect your institutional knowledge before it walks
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