ACERCA DE ESTE EPISODIO
This episode of the Digital Marketing Mentor features Ameet Khabra, founder of Hopskip Media, who shares her unconventional journey from studying business administration to an unexpected stint in audio engineering, leading her to become a prominent figure in the PPC space. The conversation explores the importance of mentorship through nurturing community and personal passions, as well as dissects the role of AI and the value of asking the right questions. In this uplifting episode, Ameet’s story serves as an inspiration for aspiring digital marketers, showcasing the power of curiosity, community, and confidence in navigating the complexities of the industry.
Episode Highlights:
- Ameet shares her transition from business administration to marketing at Kwantlen Polytechnic University, where her exposure to email marketing and Google Ads sparked her interest in the field and her belief in the importance of curiosity and asking questions to unlock professional opportunities.
- She describes mentorship as a guiding relationship that fosters critical thinking and transparency, recounting experiences with mentors like Julie Friedman, Brian Smith, and Idras Fashan, to showcase how they’ve helped to broaden her perspective.
- Ameet advocates for authenticity both in her personal relationships and her online presence, noting how her experience sharing personal stories and challenges has helped to position her as a reliable and relatable mentor and leader.
- Ameet and some of her latest research comparing human versus AI-generated copy reveals the significance of emotional context in effective marketing, advising caution regarding the implications of using AI in the advertising space.
- She encourages listeners to get involved in supportive online communities, crediting her early involvement in the Google Partner community for her proactive learning and networking opportunities.
Episode Links:
- Follow Ameet on Social Media:
- Instagram: @adwordsgirl
Follow The Digital Marketing Mentor:
Interested in Digital Marketing Services, Careers, or Courses? Check out more from the TDMM Family:
- Optidge.com - Full Service Digital Marketing Agency specializing in SEO, PPC, Paid Social, and Lead Generation efforts for established B2C and B2B businesses and organizations.
- ODEOacademy.com - Digital Marketing online education and course platform. ODEO gives you solid digital marketing knowledge to launch/boost your career or understand your business’s digital marketing strategy.
EN ESTE EPISODIO
MOSTRAR NOTAS 🔗
TRANSCRIPCIÓN 🔗
00:00:05.150 --> 00:00:07.014
Welcome to the Digital Marketing Mentor.
00:00:07.014 --> 00:00:14.810
I'm your host, danny Gavin, and, together with industry leaders and marketing experts, we'll explore the meeting point of mentorship and marketing.
00:00:14.810 --> 00:00:20.091
We'll discover how these connections have affected careers, marketing strategies and lives.
00:00:20.091 --> 00:00:22.025
Now get ready to get human.
00:00:22.025 --> 00:00:29.143
Hello, I'm Danny Gavin, founder of Optage marketing professor and the host of the Digital Marketing Mentor.
00:00:29.143 --> 00:00:30.785
Now get ready to get human.
00:00:30.785 --> 00:00:32.546
Is the founder and owner of Hopskip Media.
00:00:32.546 --> 00:00:35.249
She's a former Google Partners ambassador and rising star.
00:00:35.249 --> 00:00:50.890
Amit has spoken at many top digital marketing conferences, including Hero Conference and Brighton.
00:00:50.890 --> 00:00:56.728
She also regularly contributes to Search Engine Journal and has been nominated several times as one of the most influential PPC professional.
00:00:56.728 --> 00:01:02.091
Today, we're going to talk about paid search, ai and paid search agency leadership and, of course, mentorship.
00:01:02.091 --> 00:01:03.402
How are you doing, amit?
00:01:04.206 --> 00:01:05.108
I am fantastic.
00:01:05.108 --> 00:01:05.569
How are you?
00:01:06.260 --> 00:01:06.822
Good I'm doing.
00:01:06.822 --> 00:01:07.102
Well.
00:01:07.102 --> 00:01:14.088
It's always fun to speak with people who are about like at the same timeline of me, so, like I've started professionally in around 2010,.
00:01:14.088 --> 00:01:17.263
Similar to you, we both run agencies, so it's kind of.
00:01:17.263 --> 00:01:26.781
It's always nice to speak to like real peers, so I'm so glad you're here, I know Cause.
00:01:26.781 --> 00:01:27.924
Then you're just like well, how do you do this?
00:01:27.924 --> 00:01:30.569
And then like but, as we know, in our industry there's a lot more friends than foes, you know.
00:01:30.769 --> 00:01:32.072
Definitely true, definitely.
00:01:32.072 --> 00:01:43.028
I don't think I've ever walked into or not walked into, but walked up to a PPCer and asked a question and then turn around and be like I'm not answering that, like I think we've got a really great community it, I think we've got a really great community it's.
00:01:43.028 --> 00:01:43.890
Yeah, it's quite amazing.
00:01:43.890 --> 00:01:44.311
I love it.
00:01:44.570 --> 00:01:45.993
All right, so let's jump in.
00:01:45.993 --> 00:01:47.686
Where did you go to school and what did you study?
00:01:47.959 --> 00:01:50.549
It's called Kwatlin Polytechnic University.
00:01:50.549 --> 00:01:57.590
It was technically a community college before I got there and then they upgraded to Polytechnic, which I have no idea what that means.
00:01:57.590 --> 00:02:00.362
I never bothered finding out because I was like who really cares?
00:02:00.362 --> 00:02:10.436
Originally I was in school for business administration with a minor in entrepreneurial leadership and I took one macro class and went this is not for me, I don't want to do this.
00:02:10.436 --> 00:02:17.103
Then I tried with microeconomics and it still made no sense.
00:02:17.103 --> 00:02:19.709
So eventually I took all my credits and was like marketing, this is where most of my credits go.
00:02:20.028 --> 00:02:24.566
And that's kind of basically the origin story of how I ended up here.
00:02:24.566 --> 00:02:37.633
Three-hour class in computer sciences where he was going over email marketing content, google Ads, analytics and for whatever reason and I think it was certification-related because they had the Google Ads and analytics certifications.
00:02:37.633 --> 00:02:40.368
I think I wrote that down because of that reason.
00:02:40.368 --> 00:02:49.777
And then, like a year and a half, maybe two years later, I opened the book up and went, oh, I should probably try doing this, hey, and then that was the end of it.
00:02:49.777 --> 00:02:53.087
Then eventually I started like actually working for other agents or not other agencies.
00:02:53.087 --> 00:03:01.025
I started working at a car dealership Basically, they owned and sold car dealerships in a sense, and then I ended up in an agency and then started my own somehow.
00:03:01.025 --> 00:03:04.270
So all of it actually stems from my origin.
00:03:04.270 --> 00:03:07.263
Story of how I got here also stems from school.
00:03:07.524 --> 00:03:13.926
That's amazing, and I also know you have an audio engineering and production diploma from the Pacific Audiovisual Institute.
00:03:13.926 --> 00:03:15.050
You want to tell me about that.
00:03:16.480 --> 00:03:17.525
For a quick second.
00:03:17.525 --> 00:03:18.889
I thought I could be the next Skrillex.
00:03:18.889 --> 00:03:27.643
I was obsessed with EDM at that point and then, for whatever reason, I was like you know what, let's try this out.
00:03:27.643 --> 00:03:32.306
Like I've always loved music, I don't really have like a natural talent.
00:03:32.306 --> 00:03:41.252
Unfortunately, my dad is a very like I think he's a very gifted singer, so I think I get the musical love from him, but I did not get the talent, unfortunately.
00:03:41.252 --> 00:03:43.448
So I was like let's try this.
00:03:43.448 --> 00:03:47.450
And that was right after I finished the marketing diploma or certificate or whatever.
00:03:47.510 --> 00:03:48.253
I had done.
00:03:48.455 --> 00:03:51.909
And I remember when I walked into class everybody was just like who is this person?
00:03:51.909 --> 00:03:53.215
Why is she here?
00:03:53.215 --> 00:03:59.300
And then they all got to the last semester and realized that business was a big thing and they were like, oh, and I'm like, yeah, I had.
00:03:59.300 --> 00:04:00.262
I'm like I saw that I had a vision.
00:04:00.262 --> 00:04:00.682
Y'all didn't see it.
00:04:00.682 --> 00:04:02.085
And I'm like I'm like I saw that I had a vision.
00:04:02.085 --> 00:04:02.966
Y'all didn't see it.
00:04:02.966 --> 00:04:07.212
And I'm like now you're paying ketchup and I don't have to, and I'm like we're cool.
00:04:07.712 --> 00:04:08.995
So it was interesting.
00:04:08.995 --> 00:04:30.024
It was just kind of one of those things where I was like I kind of want to try it and I went for it and I actually ended up doing some work in like sound design instead, because I'm very like a regimented person, like I love accuracy and everything.
00:04:30.024 --> 00:04:33.060
So being able to do sound effects and have it teed up to someone kicking rocks it just fed that side of me that needs that precision so well.
00:04:33.060 --> 00:04:34.658
So I excelled in that role.
00:04:34.658 --> 00:04:47.267
But in terms of the musical producing side of things, I was more of someone who organized it versus being the person who was actually like maybe we should try that take again, because I did not hear what was wrong with it.
00:04:47.709 --> 00:04:51.906
But I love how adventurous you were right, trying different things out and seeing what works for you.
00:04:51.906 --> 00:04:53.370
That's really really awesome.
00:04:53.370 --> 00:05:05.987
So when you look at your experiences both inside and outside the classroom around those times right when you were at those two universities or colleges any other experiences that you look back and be like ooh, that kind of paved my way to how I do things today.
00:05:06.189 --> 00:05:11.387
I think it's just naturally how I've always kind of been very inquisitive, asking a lot of questions.
00:05:11.387 --> 00:05:22.305
So when I was in school, I was the dorky one who stayed back after class just to talk to the professor, the instructor, whoever it was, asked some random questions that made no sense for me to ask.
00:05:22.305 --> 00:05:29.055
And then years later I was like, oh yeah, kim told me that, or yeah, danny told me that, or yeah, that guy told me that.
00:05:29.055 --> 00:05:35.223
And I'm like, oh interesting, it was just like this weird way that I was building these blocks without realizing it.
00:05:35.223 --> 00:05:40.723
Yeah, so I think for me it was more or less of just being that person who constantly was just asking those random questions.
00:05:41.103 --> 00:05:41.964
You know it's so cool.
00:05:41.964 --> 00:05:48.375
You're not the first person like successful digital marketer who's told me like they were the one who stayed back and asked the professor questions.
00:05:48.375 --> 00:06:03.387
I've actually hired I mean, I don't know if you know, but I'm a professor also, so I've actually hired students because of that, like they're actually coming up and asking those additional questions, like they're just the ones who you know stand out a little bit more and care a little bit more and that could make a huge difference.
00:06:04.048 --> 00:06:12.447
It really does, especially if they're saying hey, I know your time is valuable, I just want to ask you these really specific questions and stuff like that.
00:06:12.447 --> 00:06:17.476
I think that really has the mark of someone who has thought about it and that's how I've always operated.
00:06:17.476 --> 00:06:20.944
So when I started in the community, it was still on Google Streams.
00:06:20.944 --> 00:06:24.028
I don't know if everybody remembers Google Streams from back in the day.
00:06:24.028 --> 00:06:29.334
Oh, it was like, yeah, Google's version of trying to compete with meta, but it just never did.
00:06:29.334 --> 00:06:39.762
But they had the Google Partner community on there and that's how I just randomly somehow found it one day and I would just sit there and I would post questions and be like okay, so I tried this, this, this and this.
00:06:39.762 --> 00:06:40.665
None of it worked.
00:06:40.826 --> 00:06:41.629
What's the answer?
00:06:41.629 --> 00:06:50.713
And I think the reason why people were so like quick to help me was because they're like you've tried, you've attempted, you just unfortunately were not successful.
00:06:50.713 --> 00:06:53.449
Therefore, I'm going to help you, right?
00:06:53.449 --> 00:06:56.846
Because, like we want to help people who have tried, we don't want to help people who have given up.
00:06:56.846 --> 00:07:08.005
So I think that was kind of like the difference where I was able to get like that early buy-in, because I was just so motivated to find the answer and was just looking for somebody to help me find the answer versus giving it to me.
00:07:08.406 --> 00:07:10.232
So, Amit, how would you define a mentor?
00:07:10.439 --> 00:07:10.661
For me.
00:07:10.661 --> 00:07:17.829
I think mentorship is more or less of just having somebody there when I need those questions to kind of gently guide me, kind of like a therapist in a sense.
00:07:17.829 --> 00:07:19.302
I don't want somebody to tell me what to do.
00:07:19.302 --> 00:07:28.629
I want them to maybe look back at what they've done and then kind of I don't know if this is like the analyst in me, but I just want somebody to trigger thoughts.
00:07:28.629 --> 00:07:33.425
Like I can see things from 5, 20 different angles in a split second.
00:07:33.425 --> 00:07:40.271
But sometimes I don't know where to start and I think having a mentor for me has always been really valuable in getting someone to help me start thinking about it.
00:07:40.271 --> 00:07:44.110
I don't necessarily need them to get me to the finish line, I just need them to get me to start.
00:07:44.110 --> 00:07:49.913
If they can help me to the finish line, of course I would love it, but I think it's more or less for me it's the start of it.
00:07:49.913 --> 00:07:51.420
How do I find someone to help me think differently?
00:07:51.879 --> 00:07:54.185
So let's talk about some of your most influential mentors.
00:07:54.185 --> 00:07:56.492
Let's start with your first mentor, Julie Friedman.
00:08:06.560 --> 00:08:07.350
So, yeah, we met on when it was still Twitter.
00:08:07.350 --> 00:08:08.029
I'm still going to be calling it Twitter because I don't care.
00:08:07.920 --> 00:08:13.475
I don't care enough to call it the other name as long as you don't call it Google AdWords, then I'm okay with you calling it Twitter, so we're fine.
00:08:14.141 --> 00:08:16.363
I mean, I'm still the AdWords girl online.
00:08:16.545 --> 00:08:17.826
I know, I know, whoops, I got to be careful.
00:08:21.834 --> 00:08:22.454
I love that one.
00:08:22.454 --> 00:08:26.983
I always open all of my presentations with like I'm aware it's called Google Ads.
00:08:26.983 --> 00:08:29.148
I still like the name a lot, so we're keeping it.
00:08:29.148 --> 00:08:31.413
Guys, Like just do it.
00:08:31.413 --> 00:08:35.366
But yeah, it was back in Twitter many, many years ago.
00:08:35.687 --> 00:08:44.768
Ppc chat was just another place where I was just trying to find more community, especially when the Google partners community kind of they moved on to something called lithiumium and it just wasn't.
00:08:44.768 --> 00:08:49.461
I just didn't like it.
00:08:49.461 --> 00:08:50.082
It just didn't work for me.
00:08:50.082 --> 00:08:56.764
So I was basically just looking for like a new place to talk about ads, actually basically just because my local community I was kind of the only one who did ads at that time.
00:08:56.764 --> 00:09:01.139
So then it was just like me standing around, lone wolf, like who do I talk to?
00:09:01.139 --> 00:09:07.844
And at that point you're just kind of going down and just being like, well, I I talk to, and at that point you're just kind of going down and just being like, well, I can talk to myself, but that's not as interesting, right?
00:09:07.884 --> 00:09:25.032
So I went and found PPC Chat and naturally Julie came with that package and I'm so glad that she did because she was just like I think for her it was the way that she kind of approached me was with so much kindness, and it's not different than what I've experienced from this community, but it was just still different.
00:09:25.072 --> 00:09:29.053
I don't know how to explain Julie unless you've spoken to her or met her in some way.
00:09:29.594 --> 00:09:43.248
She's just got this really lovely touch to her that it just makes you feel like you're in a very safe spot, that you're with a very safe person Almost kind of feels like home is what I like to kind of equate it to.
00:09:43.248 --> 00:10:07.268
And so I got to sit around talking to her for about random stuff, whether that be life or PPC stuff, and then eventually the pandemic hit, and that's when my communication with her increased significantly, and that's when my participation in PPC chat started to increase significantly as well, Cause I had felt like I'm like, okay, there's this one person who literally runs the show and she's making it evident that she somewhat believes in me, in whatever capacity.
00:10:07.268 --> 00:10:09.414
Somehow I've convinced her to that.
00:10:09.414 --> 00:10:14.831
Now I feel a little bit more confident to go and start talking to all these people who I feel are basically the real deal.
00:10:14.831 --> 00:10:20.822
I would say that, like she's the reason why I'm in the position I am now, like the confidence that she gave me is the reason why I'm here.
00:10:21.142 --> 00:10:24.549
So kind of like, without having that person, you're're always like second guessing yourself.
00:10:24.549 --> 00:10:25.753
Do I really know what I'm talking about?
00:10:25.753 --> 00:10:26.985
Can I really go out there?
00:10:26.985 --> 00:10:31.144
But she basically like kind of gave that stamp of approval, like yeah, you can do it.
00:10:31.426 --> 00:10:34.668
Yeah, and especially somebody who was highly regarded, Right.
00:10:34.668 --> 00:10:36.466
So that's the other half of it.
00:10:36.466 --> 00:10:40.629
If it was anybody else off like of Twitter, I don't know if I would care, would have cared as much.
00:10:40.629 --> 00:10:41.970
It was the person who was actively.
00:10:41.970 --> 00:10:47.053
You know, the PPC chat is Julie, right, and, like everybody, just loves and adores her so much.
00:10:47.053 --> 00:11:02.147
And I saw that even online where I was just like okay, if this person has like some kind of inkling of like this, like I'm worth I mean it's going to sound bad, but like I'm worthy of this conversation then I'm going to take it and not try to squander the opportunity that's been given to me.
00:11:02.467 --> 00:11:16.241
Yeah, and I wasn't trying to say like it's just some random Twitter right, like no no, no, no no, no, I know, I was just saying like cause, yeah, you might think that yeah, like some Twitter person said it, no, like Julie is truly amazing and it's amazing that you were able to connect that bond with her and have that bond continue to today.
00:11:16.241 --> 00:11:19.927
Let's move on to your current director.
00:11:19.927 --> 00:11:22.450
I believe you pronounce his name Idris Fashan.
00:11:22.690 --> 00:11:24.852
Yeah, I think that's exactly how you would say it.
00:11:24.852 --> 00:11:30.129
I say Idris like the Anglo way, but like I've heard him say it that way before.
00:11:30.559 --> 00:11:34.250
So I guess it's my Hebrew language in me.
00:11:34.250 --> 00:11:34.851
What can I say?
00:11:34.851 --> 00:11:37.126
Tell me, why has he been a mentor to you?
00:11:37.581 --> 00:11:52.268
I think our meeting or story or like our origin story is kind of the cutest thing on the planet Both agency, I think he got hired maybe like a month after me, two weeks, like very, very short time period, and at that time we were all in our own little cubbies.
00:11:52.268 --> 00:11:56.664
So I was sitting here, he was sitting right behind me, like he just got placed there.
00:11:56.664 --> 00:12:01.988
So every morning I just turn around and obviously I am who I am and I'd be like hello, what are you doing?
00:12:01.988 --> 00:12:10.797
And then I would have like these snacks of like goldfishes and he hated them when we first met and I used to like shove them down his throat.
00:12:10.797 --> 00:12:15.613
Until now he has like three, four bags in his house, like he at all times because of me.
00:12:16.515 --> 00:12:24.043
But like just turning around having those conversations every morning with somebody who wasn't stuck in a cubby was really like how everything kind of started.
00:12:24.043 --> 00:12:29.700
He's content or comes from a content background and then eventually moved off and started doing all of these other things.
00:12:29.700 --> 00:12:49.361
But I think his mentorship really started happening when I left the agency where he and I I don't know what kind of continued us to keep in contact, but something did we would meet for coffee and I'd tell him what I was up to and then he'd be like okay, well, your brand needs like an actual identity, like your brand needs this, your brand needs that.
00:12:49.361 --> 00:12:52.591
And then we would sit in coffee shops doing these random little things.
00:12:52.591 --> 00:13:01.951
And I remember at one point it's just kind of funny to see it almost kind of come true now where I sat there and I was like I want us to be a content house that just happens to do PPC.
00:13:01.951 --> 00:13:06.683
That was always kind of the mission.
00:13:06.705 --> 00:13:08.072
And then, obviously, being by yourself, there's only so much you can do.
00:13:08.072 --> 00:13:10.726
And then, when you're floundering a little bit, there's only so much you can do.
00:13:10.726 --> 00:13:15.264
And now we're kind of in this cool position where we're almost kind of starting to move towards that.
00:13:15.264 --> 00:13:21.051
And now I get to look back at him and be like this is what we were working at, like this was what we were talking about seven years ago.
00:13:21.051 --> 00:13:22.532
It's finally happening.
00:13:22.532 --> 00:13:31.177
So it was just really cool to have somebody like him, who obviously always had my best interests at heart, but always kind of came in and was like okay, let's just try to.
00:13:31.177 --> 00:13:33.557
You did this, let's just do a little bit of an iteration.
00:13:33.557 --> 00:13:35.844
He always kind of pushed me.
00:13:35.844 --> 00:13:43.528
I like people when they push me, and he always did that, so for me he'll always kind of have a special spot in my heart.
00:13:43.528 --> 00:13:48.210
But I mean, he's part of my company too, which is kind of a testament to how great I think he is.
00:13:48.331 --> 00:13:52.967
Yeah, and it's special to have those people around you who aren't afraid to push back, because that's really what you want and need.
00:13:53.109 --> 00:14:00.447
Yeah, I think a lot of people seem to think that mentorship is like just somebody giving you advice, and I don't believe that to be true in any way, shape or form.
00:14:00.447 --> 00:14:01.451
It's someone who's pushing you.
00:14:01.451 --> 00:14:02.171
I want someone who's pushing you.
00:14:02.171 --> 00:14:07.293
I want someone who's going to continually tell me that I need to not necessarily do better, but like.
00:14:07.293 --> 00:14:10.735
Their expectation of me is slightly above what I'm giving them right now.
00:14:11.037 --> 00:14:13.738
So you gave me the most wonderful gift recently, which was a comic book.
00:14:13.738 --> 00:14:17.147
Was that your idea, or was that Idris's idea?
00:14:17.508 --> 00:14:18.129
No, it was mine.
00:14:18.129 --> 00:14:22.423
All of the random stuff that comes out of our shop, it's all me.
00:14:22.423 --> 00:14:26.270
I love doing random things.
00:14:26.270 --> 00:14:28.254
I love doing random, it's just.
00:14:28.254 --> 00:14:29.201
It fuels me.
00:14:29.201 --> 00:14:39.845
I think it fuels my creativity in a way that just like doesn't feel forced I don't feel like I'm a creative person but like when I get an idea and it seems really, really cool and viable to me, I hold onto it.
00:14:39.884 --> 00:14:42.532
So the comic book was something that I actually thought of.
00:14:42.532 --> 00:14:48.988
I want to say, like five years ago, that it took us like that long just to get there and it was just a matter of just having the right team in place.
00:14:48.988 --> 00:14:53.250
And then I finally saw the assets sitting there and I was like, oh my God, I could use you guys now.
00:14:53.250 --> 00:14:55.802
And like our graphic designer just ran with it.
00:14:55.802 --> 00:15:03.150
She had the best time ever doing it and just watching her take that leadership position was like okay, now I feel more confident for you in the future.
00:15:03.150 --> 00:15:08.995
So it was like a nice little way for me to kind of test out my team for leadership stuff, which was, yeah, really cool.
00:15:08.995 --> 00:15:09.956
I loved that comment book.
00:15:09.956 --> 00:15:11.447
I'm so happy to hear that you enjoyed it.
00:15:11.788 --> 00:15:12.470
Yeah, totally.
00:15:12.470 --> 00:15:20.933
So let's talk about Brian Smith of Blue Train, and some would say that you would credit him for your whole career.
00:15:20.933 --> 00:15:23.599
That's a big statement, so we'd love to know what's special about Brian.
00:15:23.965 --> 00:15:27.994
So Brian is the owner of Blue Train Marketing.
00:15:27.994 --> 00:15:29.037
I think it might be the end.
00:15:29.037 --> 00:15:29.857
It's Blue Train.
00:15:29.857 --> 00:15:34.534
So they're also I mean, in technicality they're a competitor, but they do.
00:15:34.534 --> 00:15:35.697
They're kind of full service.
00:15:35.865 --> 00:15:44.235
Brian is somebody that I met, I want to say in oh geez, 2013?
00:15:44.235 --> 00:15:48.081
Something like that Like long enough that I've forgotten.
00:15:48.081 --> 00:15:56.773
I'd finished my Google Ads certification and the analytics as well, and I started looking for jobs and obviously Google Ads was the natural progression.
00:15:56.773 --> 00:16:04.595
So I applied for a position as an account manager Because I was like I just need At that point I had no idea what I was doing, I just needed a job.
00:16:04.595 --> 00:16:06.684
That was literally the only end game.
00:16:06.985 --> 00:16:08.469
I remember that day so vividly.
00:16:08.469 --> 00:16:11.316
I remember what I wore, I remember everything.
00:16:11.316 --> 00:16:11.937
It's so weird.
00:16:11.937 --> 00:16:17.567
I get to the office and we're doing the interview and I'm telling him what I'm really really interested in and all that stuff.
00:16:17.567 --> 00:16:26.986
He shows me the office and then I'm off on my way and then I get a call from him later that night and he goes Amit, I've been thinking about it and he's like I don't think you're an account manager.
00:16:26.986 --> 00:16:30.434
And I go okay, and he goes you sound like an analyst.
00:16:30.434 --> 00:16:32.025
And he's like really, at this point.
00:16:32.025 --> 00:16:33.427
We're looking for an account manager.
00:16:33.427 --> 00:16:36.191
I might have a position for an analyst open for you.
00:16:36.191 --> 00:16:37.952
Let me see if I can create the work.
00:16:38.092 --> 00:16:41.336
And unfortunately at that time he just wasn't able to create that work for me.
00:16:41.336 --> 00:16:45.743
But that little sentence right there was like oh, I get it now.
00:16:45.743 --> 00:16:51.246
I'm not supposed to be applying for these jobs where I'm taking care of the client, I'm supposed to be the one who's working behind the scenes.
00:16:51.246 --> 00:16:58.191
And that really kind of shaped everything in that sense where I was like, oh okay, now I need to make this iteration and go down this PPC route.
00:16:58.191 --> 00:16:59.493
And that's exactly what I did.
00:16:59.493 --> 00:17:08.756
So, yeah, I think Brian Smith is the person to credit for at least, I would say at least 80% of how I ended up here.
00:17:08.756 --> 00:17:14.215
Frankly, because if he hadn't said you're an analyst, I don't know, I don't know, I don't know if I would have ended up here.
00:17:14.215 --> 00:17:19.833
I think I might have continued trying to be like an account manager, because that required less experience at that time.
00:17:20.233 --> 00:17:29.751
Wow, and if you think about it, because you and I we both interview people, and how often do we think about, obviously, for an interview, we're trying to figure out like okay, is this person going to work or not?
00:17:29.751 --> 00:17:38.048
But like sometimes, just being honest and because sometimes it's scary to be honest in an interview like maybe be better this way or that, like that changed your whole trajectory.
00:17:38.048 --> 00:17:49.628
It just shows you how powerful that interaction is and maybe I'm talking to myself, you're not you but like we can take more responsibility of like, oh my gosh, we've got to be careful when we do these interviews because it could really change someone's life to the good or to the bad.
00:17:49.888 --> 00:17:52.717
Yeah, and actually in regards to even that.
00:17:52.717 --> 00:18:01.455
So I'm very active on Instagram or I was, I should say, at one point where I was constantly doing stories and I mean we still create content on Instagram.
00:18:01.455 --> 00:18:04.539
It's just that my attention has been split now.
00:18:04.539 --> 00:18:23.891
But I remember at one point I used to talk to so many of my followers because I had done more stories and there was this one person who was also doing Google ads and we'd talk about ads all the time and I'd tell her what I was up to and all this great stuff, and then all of a sudden, I didn't hear from her for maybe about, I want to say like four to six months or something long enough that I had noticed that she was kind of gone.
00:18:23.891 --> 00:18:29.193
And then I went back to try to find her and her account wasn't anywhere and I was like, hmm, I wonder what happened.
00:18:29.814 --> 00:18:52.027
So randomly, I opened up my phone and there's a message from like a new account on Instagram or whatever and I open it up and it's that person and the message basically read I switched careers and meet, and then literally it was just I saw how much passion and how much love you had for PPC and I realized that I didn't match it anywhere close to that and that must mean something.
00:18:52.047 --> 00:19:01.728
So she's like I do content now and I'm significantly happier, and that story stays with me years and years and years and I was like, ah, that was my good thing that I did.
00:19:01.728 --> 00:19:09.056
That was the one good thing that I did with my career was the fact that I helped somebody see that maybe it wasn't for them as much as I want people to.
00:19:09.056 --> 00:19:15.494
I mean, my whole platform is trying to encourage people to kind of start doing their ads themselves or for clients or whatever.
00:19:15.494 --> 00:19:17.306
But it was just yeah, it was just a really.
00:19:17.306 --> 00:19:24.836
It was a really cool moment for me where I was just like, oh, like I did that, like it was a really cool moment for me where I was just like, oh, like I did that, like that was really cool, like I yeah, I don't know, it was really cool, I did that.
00:19:24.855 --> 00:19:28.921
Yeah, I like to say that giving we get more when we give right.
00:19:28.921 --> 00:19:38.105
So when you can actually see that I've actually been able to give and create opportunities for other people, there's nothing greater than that.
00:19:38.105 --> 00:19:38.846
So it's you were blessed to have that.
00:19:38.846 --> 00:19:43.134
Just to know about it, right, because it could have just went on and you had no clue, right, just like oh, she just disappeared.
00:19:44.478 --> 00:19:46.728
And that's what I thought I was just like.
00:19:46.728 --> 00:19:54.869
Oh, she just went off into her own like freelancing career bubble, whatever else you want to call it, and, yeah, when she came back, it was yeah, it was really truly a great gift that she was able to give me.
00:19:55.269 --> 00:19:57.893
So now switching the tables, being the mentor.
00:19:57.893 --> 00:20:04.140
So I know you're not actively mentoring anyone, but naturally you have your team, you have the content that you put out there.
00:20:04.140 --> 00:20:08.964
Do you want to talk a little bit about, like, how you interact with people and mentor them, even if it's not officially?
00:20:09.246 --> 00:20:14.877
I think my interactions are like what I hope to come off as is like kind of your good friend.
00:20:14.877 --> 00:20:20.272
I don't want to say best friend because I feel like like for me, me calling someone my best friend means something.
00:20:20.272 --> 00:20:24.640
So I want to be like that really good friend that you're able to go to.
00:20:24.640 --> 00:20:36.634
I get messages a lot and I try to respond to them as much as I possibly can and more often than not people will be like, oh, I messaged like four other people and they never responded and I was like, at the very least, if I know I can help you, I'm going to try.
00:20:36.634 --> 00:20:43.719
And that's just mainly because, like, I don't know, because I was there, I was literally.
00:20:43.719 --> 00:21:00.453
I still put myself in those scenarios where I'm like I remember when I was completely clueless and I had no idea and this random person helped me figure this out, and that random person helped me figure that out, and the amount of clarity and the reduction in anxiety that it helped, even if it was like a one word sentence of like no, you're doing it wrong.
00:21:00.453 --> 00:21:01.810
At least I knew.
00:21:01.810 --> 00:21:03.959
Then I can move off and try to find another solution.
00:21:03.959 --> 00:21:12.368
So I kind of just try to take that same approach where it's just a nice, safe, easy place to come to ask your questions, however you want.
00:21:12.368 --> 00:21:19.573
But the feeling that I want you to walk out with is like, oh, I just had a friend, like my friend gave me some advice, versus like somebody that I don't know.
00:21:19.673 --> 00:21:26.696
I think I put people on pedestals a lot and that's just naturally because for me I want to gravitate towards that, like that's the person I want to be.
00:21:26.696 --> 00:21:28.808
But I just hate it when people put me there.
00:21:28.808 --> 00:21:30.673
I don't like it.
00:21:30.673 --> 00:21:32.778
It's a really weird feeling.
00:21:32.778 --> 00:21:45.967
So then I just try to make it seem as safe and like as like you're just talking to your peer, you're just talking to your friend, as much as I possibly can, just so that way they can ask questions without feeling that little bit of embarrassment that you do when you're asking questions.
00:21:45.967 --> 00:21:54.717
So that's kind of my approach is that I try to bring it down as much as I possibly can in a way that I'm hoping doesn't make that person feel horrible at the end of it all.
00:21:54.717 --> 00:22:00.012
I mean, most people come back, so I'm assuming that I'm doing it correctly, but I don't know for sure.
00:22:01.115 --> 00:22:08.795
So when dealing with your team, there's obviously a fine line between micromanaging and then also course correcting.
00:22:08.795 --> 00:22:12.210
So how do you make sure that you do more of the latter and less of the former?
00:22:12.550 --> 00:22:32.219
I think realizing that you've hired adults is a big piece to it, and that's something that I echo back to my team very, very often, where I was like my expectation is that you are an adult, you have your task, you have your job, you do it at the best of your capability within the hours that we have already laid out for you and that's it.
00:22:32.219 --> 00:22:37.492
And I think that really really works well, because I don't sit there and say, hey, you have to be online at 9 am every single day.
00:22:37.492 --> 00:22:42.736
Hey, you have to work full 40 hours every single week, as long as you get your job done, I don't care.
00:22:42.736 --> 00:22:49.401
So then that really helps with like that pressure of feeling like they have to do quantity versus quality.
00:22:49.401 --> 00:22:57.801
So most of the work that comes out of our house is like I know this is going to sound a little cocky, but like really great work, because I give them that time.
00:22:57.801 --> 00:22:58.807
I literally bake in.
00:22:58.807 --> 00:23:00.471
Even when I'm doing like hour allotments for like accounts, I bake in that time.
00:23:00.471 --> 00:23:02.213
I literally bake in even when I'm doing like hour allotments for like accounts.
00:23:02.213 --> 00:23:10.875
I bake in that time where there's like 10 hours of like who knows what's going to happen this week and like a lot of agency owners that I've spoken to in the past are like that's ridiculous.
00:23:10.875 --> 00:23:23.118
Like you're just giving them 40 hours a week to do nothing and I'm like, yeah, in that 40 hours a week they're probably going to do some reading, they're going to probably sleep a little bit, they're going to go hang out with their kid, maybe exercise, and I'm like they're significantly happier.
00:23:23.118 --> 00:23:25.173
But when they come back on Monday, I'm like guess what happens?
00:23:25.173 --> 00:23:26.971
I get the best work out of them.
00:23:26.971 --> 00:23:44.980
They spot that error two days before anybody else would have Like those little things add up and I think that really really helps especially with the mentorship side of it is just making sure that I don't have to micromanage them when you've given them the autonomy to do what they feel like is the best option.
00:23:45.000 --> 00:24:03.738
So like really giving them that the opportunity to make decisions without me having to be involved is a really big thing that we're working on this year, where I feel like some people are still kind of in this phase of like let me ask a meet before I publish this or ask me before I do this, and I love that they care that much, but eventually at some point I'm going to have to sit there and be like you own this department.
00:24:03.778 --> 00:24:13.257
Now your decision whether we sink or swim on this, like part of it, has to be yours Cause, like there's only so much that I can do as an owner after a certain point as well.
00:24:13.257 --> 00:24:28.278
So yeah, for me it's really empowering them to make their decisions and then really really going back and telling them that I trust them, because that's the other piece of it Like I can tell you that you're more than welcome to make that decision, but if I'm not following it up with, like I trust your judgment, you're going to constantly think about it.
00:24:28.278 --> 00:24:34.336
So I just for me, I just go back to how I wish I was treated as an employee at an agency and literally just do that.
00:24:34.785 --> 00:24:37.954
And naturally it also means that you're okay when they make mistakes, right?
00:24:37.954 --> 00:24:44.381
Or and letting them know that like, hey, naturally, if I'm giving you this, it could mean that you're going to make some mistakes, but you know what?
00:24:44.381 --> 00:24:45.565
That's how you learn and that's how you grow.
00:24:45.965 --> 00:24:48.492
Yeah, for me, a mistake is fine, as long as you learn from it.
00:24:48.492 --> 00:24:51.346
If it happens again and again, then we have a problem.
00:24:51.346 --> 00:24:53.028
That's when we're going to have a conversation.
00:24:53.028 --> 00:24:56.711
Meena Meeta is not somebody you want to be around.
00:24:56.711 --> 00:25:00.134
They haven't seen her yet and I hope that they don't have to.
00:25:02.435 --> 00:25:10.549
I think that's going to be like the second version of your comic book when Meena Meet comes out, but in a good way, that's a really good idea.
00:25:10.549 --> 00:25:12.270
To save the world.
00:25:12.270 --> 00:25:14.953
Right Not to fire anyone.
00:25:15.484 --> 00:25:16.749
I might have to steal that from you.
00:25:17.612 --> 00:25:17.972
You know what.
00:25:17.972 --> 00:25:18.855
It's all good.
00:25:18.855 --> 00:25:23.856
Okay, let's pivot to AI.
00:25:23.856 --> 00:25:30.133
So recently you did a study on human versus AI-generated ad copy and we'd love to talk about it.
00:25:30.133 --> 00:25:32.490
So what was the goal of the study and tell me a little bit about it.
00:25:32.771 --> 00:25:34.964
So the goal of the study was more or less curiosity.
00:25:34.964 --> 00:25:46.679
Really, for me, especially when it comes to tests and stuff like that, I think what everybody will realize is that most of the stuff I end up doing is more for just answering my own random questions.
00:25:46.679 --> 00:25:58.244
So Google had, at that point, had just recently announced that Gen I was coming into Google Ads and I was like, hmm, I wonder if AI actually could perform better than human.
00:25:58.244 --> 00:26:04.712
And then I sat there and kind of just started going down that rabbit hole and I was like at this point we have no way to definitively know.
00:26:04.712 --> 00:26:07.009
So I was like, okay, here's $500.
00:26:07.009 --> 00:26:07.590
Let's find out.
00:26:08.555 --> 00:26:11.646
Admittedly, the budget was super low, the timeline was super short.
00:26:11.646 --> 00:26:18.009
There's a lot of caveats to this, but what the information gave us was actually pretty telling in the sense of human.
00:26:18.009 --> 00:26:21.915
You can't remove us from the content writing side of things quite yet.
00:26:21.915 --> 00:26:34.088
So in terms of like results and stuff like that, I think we saw oh gosh, I have to remember this off the top of my head now in terms of clicks, ai had gotten 26, human had gotten 65.
00:26:34.088 --> 00:26:41.476
Impressions was 713 compared to 1,036.
00:26:41.476 --> 00:26:46.880
Ctr difference was 3.65 compared to 4.85.
00:26:46.880 --> 00:26:51.089
And then the CPC, which was like the biggest difference.
00:26:51.089 --> 00:26:53.416
I think it was 605 to 485.
00:26:53.416 --> 00:27:00.257
In all accounts, human kicked AI's butt every single time, on every single metric, and what that kind of just told me was that one.
00:27:00.257 --> 00:27:05.590
Even the way that we wrote the ads maybe not super duper different from what AI had done.
00:27:06.705 --> 00:27:13.351
What we've learned is that emotional context and just understanding how humans talk is not something that AI is quite able to figure out quite yet.
00:27:13.351 --> 00:27:21.351
Will it be, maybe I don't know right Like we've got moments of it everyone talking about how it's going to become sentient and stuff like that.
00:27:21.351 --> 00:27:24.297
But then I'm like at that point, wouldn't it know how to converse like that?
00:27:24.297 --> 00:27:30.566
Like, yeah, I can go down that rabbit hole pretty hard, but yeah, so the test basically just showed us that.
00:27:30.566 --> 00:27:42.720
But then I think, really where my mind started going even further was like, okay, well, what about algorithmic biases and the data privacy side of things and all of this other stuff with biases, like, if we're putting in the wrong data, then naturally that's going to perpetuate.
00:27:42.845 --> 00:27:57.869
And even Carnegie Mellon I think it was, I want to say 2016 discovered that with ads where, like, high paying ads were being disproportionately shown to Caucasian men versus women, and that was really jarring and I just sat there and I was like, okay, well, what else is there?
00:27:57.869 --> 00:27:59.410
Like, what else could be there?
00:27:59.410 --> 00:28:06.784
So I think there's going to be another version of this test somewhere.
00:28:06.784 --> 00:28:08.217
I just haven't quite figured out what exactly it is, but there's something there.
00:28:08.217 --> 00:28:08.715
I know that there's something there.
00:28:08.633 --> 00:28:25.509
So that's going to be really, really interesting just to see it kind of evolve, because eventually, like I feel like the Gen I side of it it's going to end up in like the AARs, and that's when things are going to get really, really scary and I'm a little petrified for it.
00:28:25.509 --> 00:28:29.560
Somebody asked me to do like a 2025 predictions list and I was like, what happens here?
00:28:29.560 --> 00:28:33.933
No one's talking about it right now or at least I don't feel like they are and I'm like my mind.
00:28:33.933 --> 00:28:55.375
The amount of anxiety that's in my body just thinking about that, where the auto recommendations are just going to go out and they're going to just publish out this content that was written by AI, based off of, like whatever the website said, even if it's like, yeah, small business owners that don't know how to exclude pages those kinds of things are just kind of what's looming in my head when it comes to AI in the industry.
00:28:55.375 --> 00:28:57.071
But then also, how do we stay accountable?
00:28:57.071 --> 00:29:02.384
I, yeah, we could probably have a four hour conversation about this very easily, very easily, very easily.
00:29:02.684 --> 00:29:04.010
Related but not directly related.
00:29:04.010 --> 00:29:22.819
So I recently did a video for my academy just running through meta setting up a campaign, and it's been a while since me personally, I've gone through a meta campaign and I know we're talking about Google Ads, but the point is I can't tell you how hard it was and how much work it was to actually opt out of all of the AI recommendations.
00:29:22.819 --> 00:29:29.137
So like automatic sound, automatic music, different filters I mean it's insane.
00:29:29.137 --> 00:29:32.993
But if you think about it, your average person, right, they're not going to know.
00:29:32.993 --> 00:29:42.635
They're just like, oh, yeah, you know, click on advanced plus, click, click, click, click right, and then it's just going to go and what it creates is a is a monster, like really.
00:29:42.895 --> 00:30:14.837
So yeah, I have that fear, just like you, where it's just not there yet, but they're pushing it so much and like, oh, and it's just not good for the average user it's not, and I just worry about the small business owner that doesn't have an agency or a freelancer or someone looking out for them, or even like the owners that unfortunately work with those agencies that don't care enough to check like those are the ones that I really, really worry about, because I'm like, when we're talking about brand safety, there's a lot of implications on that side of things.
00:30:14.837 --> 00:30:17.433
Who holds the liability?
00:30:17.433 --> 00:30:19.528
Like?
00:30:19.528 --> 00:30:24.387
I mean Google and Meta both are very great at absolving themselves from any kind of liability, right?
00:30:24.387 --> 00:30:27.215
So then at that point you're kind of sitting there going, okay, well, now what?
00:30:27.215 --> 00:30:28.548
Like what do we do?
00:30:28.548 --> 00:30:32.036
And today's ppc chat was about like, do we leave these platforms?
00:30:32.036 --> 00:30:36.325
But then how do we leave these platforms, especially if they're returning for the customer but they're not ethical?
00:30:36.325 --> 00:30:44.740
And then you're just going down all of these other random rabbit holes and I'm like this is probably the most complex this industry has ever gotten.
00:30:45.164 --> 00:30:50.157
When I started, we were just kind of trying to argue about adding close variants.
00:30:50.157 --> 00:30:55.317
I remember the Larry Kim article that told us about close variants.
00:30:55.317 --> 00:31:02.696
It's like it happened yesterday and I just sit there and I'm like that was my main concern 10 years ago.
00:31:02.696 --> 00:31:07.240
Was is exact match going to stay exact match, and now we have that answer.
00:31:07.240 --> 00:31:11.532
But now I'm sitting here looking at AI and I'm like, well, what's the answer at the end of it?
00:31:11.532 --> 00:31:13.205
Because it only got worse for us.
00:31:13.205 --> 00:31:16.472
So is this going to follow suit, or do we see improvement?
00:31:16.472 --> 00:31:18.277
Yeah, I don't know.
00:31:18.277 --> 00:31:19.019
I got doomsday.
00:31:26.005 --> 00:31:29.357
No, it's true, and I think about about the same way, especially when there's like a lot of commentary from people you know, for a lot of the sissas are livelihood, right.
00:31:29.357 --> 00:31:30.984
It's not like that there's an easy replacement for meta at Google, right.
00:31:31.246 --> 00:31:49.304
So it's kind of like you know what are the options and it's very easy to stand up and say oh, you know it's evil, but I always wonder the people who stand up and say that if they lost those two platforms today, would they be?
00:31:49.304 --> 00:31:50.703
Okay, it's hard, it's really hard.
00:31:50.703 --> 00:31:58.308
But even just adding the complexity of being an agency owner, I don't know how big your team is, but I have eight other people working for me that rely on me to feed their families, pay their rent, all that stuff, and that's not a responsibility that I take lightly.
00:31:58.308 --> 00:32:05.712
So then naturally, my mind goes into the pessimistic side of things, because I'm like, well, how do I prevent this from happening?
00:32:05.712 --> 00:32:07.431
Or how do I best protect ourselves?
00:32:07.431 --> 00:32:13.451
Yeah, right, because we've already gone through pretty horrible events that thankfully we've been able to survive.
00:32:13.451 --> 00:32:32.135
But, like as an owner who has constantly had to go to battle and war, I don't know how much I have left in me as well, right, so then there's like all of these random little plays in the mix of everything, and then it was something that I was talking to Julia about earlier today where I was just like I don't know what to do anymore.
00:32:32.135 --> 00:32:34.349
Like before the outline was a little bit clearer.
00:32:34.349 --> 00:32:37.527
If this happens and we have to do this, if this happens, we have to do this.
00:32:37.527 --> 00:32:42.798
But I'm like now we have not to bring in politics but to bring in politics right.
00:32:42.798 --> 00:32:47.012
We have new leadership coming in into the state.
00:32:47.755 --> 00:32:53.659
All of the moves that Meta has made over the last several weeks seems to be very much kissing the ring type of deal.
00:32:53.659 --> 00:32:56.088
I wonder how many other CEOs are going to follow.
00:32:56.088 --> 00:32:58.240
I wonder what those implications are going to be.
00:32:58.240 --> 00:32:59.646
What happens to TikTok?
00:32:59.646 --> 00:33:30.789
Is it going to be bought by Elon Musk, like some of the reports are saying, or are they actually going to just admit defeat and just walk out of the States and essentially Canada, which frankly, like for world affairs, I would prefer at this point, but, like from an advertising standpoint, there are so many DTC brands that rely on TikTok and I just sit there and I'm like and I can't give you my opinion either way, because both sides of the implications are just not great.
00:33:30.810 --> 00:33:40.519
It's almost like an election where you just have two parties and neither of the candidates are great options, so you're picking the lesser of two evils, which feels like what voting is these days.
00:33:40.519 --> 00:33:42.701
It's basically just turning into the ad industry.
00:33:42.701 --> 00:33:44.541
Where do we put our votes, where do we put our money?
00:33:44.541 --> 00:33:55.134
And that's where I just like I don't know what to do with that anymore, especially with clients who don't quite understand those little tiny intricacies and maybe they don't care and that's totally fine.
00:33:55.134 --> 00:33:58.759
But like yeah, yeah.
00:33:59.599 --> 00:34:04.670
It's a lot Terrified, it's a lot subject.
00:34:04.670 --> 00:34:10.786
I have a close friend, a young guy who's actually on on the podcast and he runs a tiktok agency.
00:34:10.786 --> 00:34:16.306
Like that's what he specializes in and like I'm even scared to like ask him, like what are you gonna do?
00:34:16.306 --> 00:34:24.235
You know, and as much as he's trying to branch out to other social platforms, but like he's killing it on tiktok and it's hard, like you know.
00:34:24.235 --> 00:34:32.052
So, yeah, that's why you and I or other agency owners, like especially in 2025, we're like looking at like where are the holes?
00:34:32.052 --> 00:34:33.509
What do we got to do?
00:34:33.509 --> 00:34:37.275
And, like you said, we have that huge responsibility on our shoulders.
00:34:37.275 --> 00:34:39.472
I don't know if everyone agrees to that.
00:34:39.472 --> 00:34:43.014
We've seen agencies last year who just sell the thing and then suddenly everyone's out of a job.
00:34:43.014 --> 00:34:49.295
But there are people who do care and, yeah, we've got to protect ourselves and our people.
00:34:49.295 --> 00:34:51.268
So it's definitely complex.
00:34:51.288 --> 00:34:53.052
Yeah, it's not an easy one, unfortunately.
00:34:53.052 --> 00:34:59.818
I think it's going to be multi-year before I'm able to form some kind of answer that's a little bit more concrete.
00:34:59.818 --> 00:35:04.023
So maybe we do this in two years and see if I have an answer for you.
00:35:04.806 --> 00:35:06.809
I'm glad to do that.
00:35:06.809 --> 00:35:15.896
So, pivoting a little bit over to agency, on LinkedIn, you recently shared a story about keeping up appearances when going through tough times.
00:35:15.896 --> 00:35:29.733
Can you share your strategy on finding a balance between authenticity and appearances and I'm not trying to imply that you aren't authentic, but it's hard, right, we go through tough times and just to let it all out, be like we're suffering here.
00:35:29.733 --> 00:35:31.197
It's hard, it's a balance.
00:35:31.197 --> 00:35:35.152
So how did you deal with that, or how do you feel like one can deal with that?
00:35:35.326 --> 00:35:38.434
So I'm going to take us back about two and a half years ago.
00:35:38.434 --> 00:35:47.389
So June 2022 was probably the most significant month in my business and probably a date that I'm never going to forget, which is just unfortunate.
00:35:47.389 --> 00:35:49.713
Our business manager on Meta got hacked.
00:35:49.713 --> 00:35:53.940
It spent 50 million or not 50 million, sorry, $50,000.
00:35:53.940 --> 00:35:58.905
Are you serious Dollars?
00:35:58.905 --> 00:35:59.226
Yeah, it was bad.
00:35:59.246 --> 00:36:05.630
I was across, like I want to say, about seven accounts or something like that over the timeframe, and this is when Meta had just announced that they had basically cut down their customer service.
00:36:05.630 --> 00:36:09.097
So it used to be great and then it was just not.
00:36:09.097 --> 00:36:14.135
So I basically got to watch these hackers for a whole week make changes in the account, literally in real time.
00:36:14.135 --> 00:36:16.771
I was literally watching them do this and I couldn't do anything.
00:36:16.771 --> 00:36:18.686
And I'm sitting there in chat with them going.
00:36:18.686 --> 00:36:20.048
I'm watching them.
00:36:20.048 --> 00:36:21.192
They're doing this.
00:36:21.192 --> 00:36:22.856
I still have access to that.
00:36:22.856 --> 00:36:24.226
Just look at the timeframe.
00:36:24.226 --> 00:36:25.748
When was this person added?
00:36:25.748 --> 00:36:26.889
They shouldn't have been.
00:36:26.889 --> 00:36:32.559
Why are they spending this money and why is it in a different language than what the account was doing beforehand?
00:36:32.559 --> 00:36:38.056
Like there's really easy safety checks that Meta could do to prevent this nonsense from happening.
00:36:38.056 --> 00:36:38.998
They just chose not to.
00:36:39.666 --> 00:36:49.132
But going back to the question, because I'm going to go off on another tangent if I don't so then that basically ended up happening, and I think that was the first moment where I actually really realized that I can't bottle it in anymore.
00:36:49.132 --> 00:36:56.346
I used to keep it because, like, obviously, social media is the place where you take your highlight reel, right, you go and you sit there and you're like look at this vacation.
00:36:56.346 --> 00:37:01.806
I went on, look at my husband, look at my boyfriend, look at this bag that I have all these wonderful things.
00:37:01.806 --> 00:37:03.128
Let me curate it perfectly.
00:37:03.128 --> 00:37:05.612
So you think my life is just like wonderful.
00:37:05.612 --> 00:37:10.418
And I fell into the same thing where I was like, well, if nobody else is talking about their problems, they must not be having them.
00:37:10.418 --> 00:37:12.460
That's the natural assumption that you make.
00:37:12.565 --> 00:37:27.592
And then, eventually, when I started talking about June 2022 and everyone started realizing how truly horrible it was for me, that's when a lot of people were like, oh, I had this really hard time, or I had this really hard time, or I did this and this didn't work out for me.
00:37:27.592 --> 00:37:37.737
And I think that's when I realized that, like, I think I had surpassed being somebody that people were just randomly following to somebody that they were actually actively following.
00:37:37.737 --> 00:37:44.706
And that was a really weird one for me, because I never set out like at the start of this, you said that I'm one of the most influential in the like.
00:37:44.706 --> 00:37:45.168
I never.
00:37:45.168 --> 00:37:46.851
That was never my goal.
00:37:46.851 --> 00:37:51.811
I just never like it's weird to hear that, like it's really strange to hear that.
00:37:52.005 --> 00:37:56.972
But then I think that's when I started realizing that there was some value in the content that I was actually creating outside of PPC.
00:37:56.972 --> 00:38:03.971
So I started adding little bits and pieces of like okay, well, this is where I'm sitting at, mental health wise, this is where I'm sitting at here.
00:38:03.971 --> 00:38:14.110
And that also really helped me figure out how to communicate with my team and I think my team is probably where it really started, where I just sat there and I was like I don't want to do anything today, I want to go back to bed and I want to cry.
00:38:14.110 --> 00:38:15.255
That's all I want to do.
00:38:15.255 --> 00:38:16.570
And everybody be like go ahead, do it.
00:38:16.570 --> 00:38:20.235
And then I would do it the same next week and I would do it again and again and again.
00:38:24.398 --> 00:38:32.342
And then I eventually turned into, kept on going and I was like okay, so this progression that they're watching me go through was really helpful for them because I noticed that they started opening up more to me.
00:38:32.342 --> 00:38:35.114
So I was like, if I take this online, what happens?
00:38:35.114 --> 00:38:57.347
So then that was kind of just like the thought process of like okay, maybe I should be talking about how horrible things are for me, not in the sense of wanting sympathy, but really giving everyone a very balanced view of what it really takes to run a business and an agency and what it feels like to be a solo owner versus someone who has a partnership or multiple partners and stuff like that.
00:38:57.347 --> 00:39:07.717
It's very isolating and it's really like I mean, if we talked very like about 2022, like in a very like detailed manner, guaranteed I'd probably still cry about it.
00:39:07.717 --> 00:39:09.309
Like I can still kind of feel my emotion.
00:39:09.309 --> 00:39:20.373
It's just that I'm able to kind of keep this one back this time, but it was just such a horrible time and I think that was the tipping point for me in terms of like okay, my content needs to change.
00:39:20.373 --> 00:39:22.713
Everybody needs to see how horrible this is.
00:39:22.713 --> 00:39:28.909
So that way, if they choose to still make that same decision, they're making one that's very educated.
00:39:29.451 --> 00:39:37.297
So now, when people come to me and they're like, hey, amit, I want to start my own agency what you're probably expecting me to say is like oh, I love running my agency, all of this stuff.
00:39:37.297 --> 00:39:40.880
The first thing that comes out of my mouth is like this is the worst thing on the planet sometimes.
00:39:40.880 --> 00:39:43.181
And they'll just sit there and they're like, what did you?
00:39:43.181 --> 00:39:51.606
And I'm like no, trust me.
00:39:51.606 --> 00:39:52.751
Like some days you literally are like, why did I do this?
00:39:52.751 --> 00:39:54.619
To myself, like it's just, that's just what happens, but then you have the same thing in a job.
00:39:54.619 --> 00:39:55.664
It's just that all of that waits on you now, right?
00:39:55.844 --> 00:40:12.766
So yeah, for me it's very much a concerted effort of being like okay, I need to make sure that as I talk about all of these wonderful things that are happening in my life, I need to make sure that people understand that sometimes it's not always like this Just because I'm in a phase of my life where it's just overly abundant right now and it's just so wonderful.
00:40:13.289 --> 00:40:16.858
I did go through seven years of complete trash beforehand.
00:40:16.858 --> 00:40:28.795
There needs to be that side of it and, just like what we were saying earlier today, you can only enjoy the good if you've had some bad, and I think that's just kind of where I really want to echo that to everybody where running a business is just like life.
00:40:28.795 --> 00:40:29.697
It's going to ebb and flow.
00:40:29.697 --> 00:40:31.893
Sometimes you're super passionate and sometimes you're not.
00:40:31.893 --> 00:40:38.034
Sometimes you really love it and sometimes you actually kind of want to get out, and I had a two-year period where I thought about that every single day.
00:40:38.034 --> 00:40:39.666
Do I want to continue this or not?
00:40:39.666 --> 00:40:44.673
I don't know if this is going to sound weird, but I've always, like, had something in my like.
00:40:44.673 --> 00:40:49.581
I've always said that I'm built differently, and I don't mean it in like an elitist way.
00:40:54.304 --> 00:40:56.891
I just mean, like something about me just doesn't feel like this, is it, if that makes sense?
00:40:56.891 --> 00:40:59.097
No, I think it's a natural spark to be like okay, like I've got this purpose.
00:40:59.097 --> 00:40:59.880
I got this mission.
00:40:59.880 --> 00:41:03.275
I don't know if I've filled it yet and I need to still keep searching for it.
00:41:03.275 --> 00:41:04.931
I don't think there's anything wrong with that.
00:41:04.931 --> 00:41:11.552
I think in our life I think we have micro missions, but then we also have the bigger mission.
00:41:11.552 --> 00:41:13.559
Sometimes we don't know what that was until we're 120 years old.
00:41:13.559 --> 00:41:16.108
Right, but that's how we got it.
00:41:16.148 --> 00:41:18.175
Hopefully we figure that out a little bit sooner than that.
00:41:19.804 --> 00:41:22.231
Exactly, but I'm a big believer.
00:41:22.231 --> 00:41:34.460
We're here for a purpose and therefore there is it's very true that there's going to be something inside of you pushing you in a certain direction, and more often than not, you need to listen to yourself and you'll know whether you're in the right spot or not.
00:41:34.460 --> 00:41:36.525
So I think that's fair.
00:41:36.525 --> 00:41:40.056
The only thing I was thinking, also while you were talking was yeah, I know exactly what you're saying.
00:41:40.304 --> 00:41:50.146
Yes, I also have those really, really hard days For me.
00:41:50.146 --> 00:41:53.317
I've got a beard, so I can look at my videos from 2020 and 2024 and see how gray I've gotten.
00:41:53.317 --> 00:41:57.851
So I've got more like a measurement, like oh man, that must have been a bad year, because, oh sheesh, but I'm just joking.
00:41:57.851 --> 00:42:06.068
But you're right, there's definitely those hard days and I think that's why it's helpful to have people to talk with right, because if we just were on our own, it'd be very hard and I think we'd give up.
00:42:06.068 --> 00:42:15.797
But having you know loved ones or its mentors, or you know certain individuals of the company who may not be an owner, but at least it's someone you feel comfortable sharing with, we need people right.
00:42:15.797 --> 00:42:18.818
Anyone who's on their own, it just doesn't work.
00:42:19.119 --> 00:42:21.802
It doesn't, and especially for sounding boards and stuff like that.
00:42:21.802 --> 00:42:33.820
Like I love using people just to talk to them and when I say using people I don't mean like using them, but like I've loved that conversation because sometimes it might spark something in them or it might spark something in me.
00:42:33.820 --> 00:42:49.487
For me, my favorite thing in the entire world is going outside where I don't know anybody and just having random conversations, and my whole thesis behind that is just like if I could put a smile on someone's face for two seconds, I've done my job Like I've done my good deed.
00:42:49.487 --> 00:42:53.898
I can continue walking, because I know that if I've made you laugh, I was laughing too.
00:42:53.898 --> 00:42:55.686
You know what I mean.
00:42:55.686 --> 00:43:03.666
So then I just take that and I just sit there and I'm like, okay, I might be feeling really, really not great about this at work, but I can make myself feel better somewhere else.
00:43:03.726 --> 00:43:12.630
And I think it's just that balance that a lot of people just seem to think that like business is all in all the time, and again two years ago taught me that that's not it.
00:43:12.630 --> 00:43:15.927
You can't be working your business 24-7 and still yield the results.
00:43:15.927 --> 00:43:16.528
I tried.
00:43:16.528 --> 00:43:17.070
It didn't work.
00:43:17.070 --> 00:43:22.413
Like it took me 11 months and two days to get us back to remotely close to where we were when we got hit.
00:43:22.413 --> 00:43:31.590
That was a year, like literally that was just a year of me just going hyper time because I had no choice it was my reputation or I quit and I was not going to quit.
00:43:31.590 --> 00:43:34.157
So then for me it was just one of those options.
00:43:34.197 --> 00:43:43.875
But then I think, showing everybody that like this is what it takes, that you're constantly pounding the pavement for 11 months and two days Is this worth it for you?
00:43:43.875 --> 00:43:52.838
Is this something that you think you'd be able to go out, go to sleep every single night, knowing that yes, I do, I support the decision that I made and I'm very happy with the decision I made?
00:43:52.838 --> 00:44:06.394
Or would you sit there and be like I don't think I should have done that, and I think that kind of gave a lot of people some insight into whether or not they wanted to push further than freelancing or if they even wanted to go into freelancing, and I hate that I had to go through that for them to kind of start thinking about it.
00:44:06.394 --> 00:44:20.210
But I also hate that I went through that to even realize that I needed to talk about my mental health and talk about these moments where I didn't maybe act exactly the way that I wanted to just to keep up appearances was just really eye-opening for me.
00:44:20.269 --> 00:44:23.827
So now it's more or less of like I sit there and I go is this performative or is this real?
00:44:23.827 --> 00:44:31.500
And that's usually like the question that I go back and forth with all the time and that kind of helps me maintain that nice little level, because some of it is performative.
00:44:31.500 --> 00:44:35.989
I'm not going to lie here, right, like some of it, I just want to make myself feel good, so I'm going to do it.
00:44:35.989 --> 00:44:38.414
That's just the long and short of it, you're human.
00:44:38.826 --> 00:44:52.561
But most, yeah, exactly, but most of the content that I try to put out, I just is this me trying to like get sympathy, and then if it's the latter, then more often than not I accept content and then I just continue going.
00:44:52.985 --> 00:44:53.125
Love it.
00:44:53.125 --> 00:44:54.289
I think it's an amazing barometer.
00:44:54.289 --> 00:44:58.809
So before we wrap up, I want to get into our top three before we have the call.
00:44:58.809 --> 00:45:07.949
Sounds like you have lots of cool interests, so we're going to I'm going to say a category and tell me what you think of or what you enjoy right now specifically.
00:45:07.949 --> 00:45:09.630
So number one books.
00:45:10.070 --> 00:45:13.632
Oh my gosh, I just love turning my brain off and just reading and learning something new.
00:45:13.632 --> 00:45:14.934
I think that's just really cool.
00:45:14.934 --> 00:45:18.496
So the way that I do this is audio book with the physical book.
00:45:18.496 --> 00:45:22.679
Really, I feel like my comprehension is significantly higher.
00:45:22.739 --> 00:45:23.201
I love that.
00:45:23.201 --> 00:45:24.922
I had never even thought about that.
00:45:32.625 --> 00:45:32.885
I heard it in.
00:45:32.885 --> 00:45:36.313
I was, I think, listening to the Alex Hermosi book I can't remember which one it was, but one of them sometime in 2023.
00:45:36.313 --> 00:45:46.253
And he had made that mention where he's like I do audio book with the real book and I was like I wonder because I know that my mind wanders right Like again, analyst, I'm thinking 2050, possibly a million different things at one moment.
00:45:46.253 --> 00:45:46.996
So I was like how do I combat that?
00:45:46.996 --> 00:45:50.144
Like, how, analyst, I'm thinking 2050, possibly a million different things at one moment.
00:45:50.144 --> 00:45:52.110
So I was like how do I combat that?
00:45:52.110 --> 00:45:53.974
Like, how do I keep focused?
00:45:53.974 --> 00:46:00.309
And for me it was like okay, even if my mind starts to wander, at least I'm hearing it, like I'll still pick it up in some way, and that's been really, really cool.
00:46:00.309 --> 00:46:01.391
I've really, really loved it.
00:46:01.713 --> 00:46:12.356
I recently finished my last book I think it was the Revenge of the Tipping Point by Malcolm Gladwell, and I enjoyed that read.
00:46:12.356 --> 00:46:13.559
I totally understand everybody's criticism towards it.
00:46:13.559 --> 00:46:16.230
It's not as in-depth, but I kind of like the eagle view of all of it.
00:46:16.230 --> 00:46:21.693
I think that's kind of interesting just to sit there and be like, oh, so we saw that coming and then we didn't do anything.
00:46:21.693 --> 00:46:22.394
So that's been.
00:46:22.394 --> 00:46:23.746
Yeah, I think that's really just.
00:46:23.746 --> 00:46:31.561
The cool part for me is just being able to figure out what works for me, which is basically reading twice at one point, which might be something cool for you.
00:46:31.641 --> 00:46:37.393
I know I can't tell you how I'm excited about that idea, because we'll talk about this another time, but yeah, I need it.
00:46:37.393 --> 00:46:38.454
That's great.
00:46:38.454 --> 00:46:39.436
Yeah, totally fair.
00:46:39.436 --> 00:46:40.438
All right, football.
00:46:41.186 --> 00:46:42.929
What I'm excited about, the Detroit Lions.
00:46:42.929 --> 00:46:45.257
What I'm not excited about is the Dallas Cowboys.
00:46:45.257 --> 00:46:49.335
But they are saying that Deion Sanders might become our coach.
00:46:49.335 --> 00:46:52.228
I wouldn't hate that.
00:46:52.228 --> 00:46:53.871
I wouldn't hate that.
00:46:53.871 --> 00:46:56.378
Did I like McCarthy in that position?
00:46:56.378 --> 00:46:57.306
No, not at all.
00:46:57.306 --> 00:47:00.873
I called him to be gone after that Packers game last year.
00:47:00.873 --> 00:47:02.338
What the F was that?
00:47:02.338 --> 00:47:07.376
I'm still mad about that game, so I'm going to stop myself.
00:47:07.376 --> 00:47:10.309
Now I'm really mad about that game.
00:47:10.309 --> 00:47:11.012
That game was pathetic, that game.
00:47:11.012 --> 00:47:11.635
So I'm going to stop myself.
00:47:11.635 --> 00:47:12.340
Now I'm really mad about that game.
00:47:12.340 --> 00:47:12.822
That game was pathetic.
00:47:12.822 --> 00:47:13.284
That game was pathetic.
00:47:13.284 --> 00:47:16.132
But yeah, he should have been gone last year.
00:47:16.132 --> 00:47:17.235
He should have been gone last year.
00:47:17.324 --> 00:47:21.833
Yeah, if Dion comes along, I think it's going to change everything, so I'm excited for that opportunity as well.
00:47:22.065 --> 00:47:24.353
I'm hoping that he'll have the Dan Campbell effect on them.
00:47:24.353 --> 00:47:36.840
I think I really love how military precision the Lions kind of feel like even you're watching them like do their lineups like they're on point, like every single person, same beat, same.
00:47:36.840 --> 00:47:41.730
I love it, like absolutely I just love it.
00:47:41.730 --> 00:47:48.271
And I was like if Deion Sanders could bring something like that to the Cowboys, I would be just so happy, I would be so happy.
00:47:49.306 --> 00:47:50.409
Last category, music.
00:47:50.771 --> 00:47:51.954
Oh gosh, I listen to everything.
00:47:53.766 --> 00:47:55.813
But like favorite genre, do you have like a favorite?
00:47:57.967 --> 00:48:01.237
I would say like rock is kind of where my heart goes to.
00:48:01.237 --> 00:48:07.577
So think of like the Alexis on Fires, billy Talent Screamo in the back.
00:48:07.577 --> 00:48:09.731
There needs to be a Screamo singer there.
00:48:09.731 --> 00:48:12.389
I love that.
00:48:12.389 --> 00:48:29.288
I think I'm naturally just someone who feels like my emotions are pretty intense, just like that's just the long and short of it, and like that kind of music, just like it just feels so good in my core where I can just scream into it and just feel like I'm releasing everything, good or bad, and it's just like absolutely amazing.
00:48:29.288 --> 00:48:30.097
But Alexis on Fire is like the band that just feel like I'm releasing everything, good or bad, and it's just absolutely amazing.
00:48:30.097 --> 00:48:33.250
But Alexis on Fire is the band that has my heart.
00:48:33.250 --> 00:48:42.887
I don't think I get starstruck outside of a few PPC people very often, but if Alexis on Fire ended up anywhere remotely close to me I would pass out, no doubt.
00:48:43.007 --> 00:48:45.456
Well, Amit, this was an awesome conversation.
00:48:45.456 --> 00:48:48.726
I seriously feel like you're a sister from another mother.
00:48:49.567 --> 00:48:50.467
I love that.
00:48:50.487 --> 00:48:56.135
Thank you so much for coming here and it's so cool how we've met recently and yeah, so this is just really really great.
00:48:56.135 --> 00:49:01.240
So thanks for being a guest on the Digital Marketing Mentor and thank you, listeners, for tuning into the Digital Marketing Mentor.
00:49:01.240 --> 00:49:02.101
We'll speak with you next time.
00:49:02.224 --> 00:49:03.250
Thank you so much for having me.
00:49:03.824 --> 00:49:06.715
Thank you for listening to the Digital Marketing Mentor podcast.
00:49:06.715 --> 00:49:24.615
Be sure to check us out online.
00:49:24.615 --> 00:49:24.817
Thank you.