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Today we have someone working on one of, if not the largest, B2B community in the world. Our guest is Tiffany Oda who is Senior Program Manager at Salesforce. Tiffany specializes in community infrastructure, processes, automation, and operations, and she is super passionate about it. In this episode, she talks about how operations fit into a community strategy, how to balance manual work with automation, and shares her advice for Community Professionals who are just beginning their automation journey.
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