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Why cordiality? Why common decency? When you think the skies are friendly, do the flights actually go smoother? On this episode of The Briefcase, BGR's Aimee Thibodeau talks us through the art of friendliness, and shows us that sometimes there's quite a lot of thought put into even the simplest smile. What You'll Learn
- As much as there will be parts of your job you don't like, there will be parts that you do. Focus on those when you can, and use that enjoyment to push you through the rest of it.
- Especially for smaller businesses, to a repeat client, you might be a familiar face.
- Extending a level of friendliness in your service goes a long way. Customers remember a friendly interaction.
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