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When you think of AI, “empathy” might not be the first word that pops into your head. Our guest this week is on a mission to change that.  Lisa Popovici is Co-founder and CMO at Siena AI, and a huge believer in the combined power of humans and AI. She shares some fantastic insights—and a whole…
We interrupt your regularly scheduled Spamming Zero content to bring you… something a little different :)  James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards - currently underway. Hosted by Flip—in partnership …
Successful collaboration can sometimes feel like an impossibility… especially so when there are HUGE changes happening in an organization.  So, when we come across a leader who’s doing it—and doing it really well—we pick their brain. Bret Simpson, Director of Strategic Initiatives at Inkbox, …
What do pro figure-skating and customer experience have in common? A lot, actually.  Just ask Alex Collis, Senior Director of Operations at Princess Polly - one of the fastest growing E-Comm brands in the world. Alex has incorporated her unique (and ridiculously impressive) background into her…
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