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Buzzwords.  They exist all over Tech and quite often are overused in the industry by more and more people including Solution Architects and CSMs.  However, the use of buzzwords is not worded out of malice but more by convenience.  This episode was requested by the audience who asked/suggested we di…
Today we sit down with arguably one of the best Solution Architects in the industry, Brad Loomis.  Based in Boston, he is the Director of Solution Architecture at Cloud Technology Partners a HP company.  Brad talks about early beginnings as a SA with Exodus Communications (later SAVVIS) who first c…
Today we discuss the basic skill all Solution Architects require - listening.  Regardless of the tenure you possess,  effective listening skills in a  PreSales role is necessary.  Honestly, you need to nail this basic skill in all business positions however it's critically important as the tec…
This week we shift back to the world of Customer Success where we begin to carve out future episodes on metrics.  The first and often only metric which comes to mind in Customer Success is Churn.    Unfortunately, many professionals use the “Churn” metric in Customer Success interchangeably and som…
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