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When the talent is there but the system won't let it through. In this episode, Bernadette shares a years-long experience with a pediatric optometrist practice — a doctor who was genuinely skilled, and a system that couldn't reliably deliver that skill to patients. Three-hour appointments. A forgot…
In Chapter 2 of our Flow vs Friction series, we examine two Lean wastes that quietly reinforce each other: Overproduction and Inventory. Producing ahead of demand often feels disciplined and responsible. But when output exceeds real need, inventory builds. And when inventory builds, visibility drop…
Not all movement creates value .In this final chapter of our Flow vs Friction series, we explore the last two of the eight wastes of Lean: Motion and Transportation — and how unnecessary movement quietly creates friction inside systems. Transportation is the movement of materials or information be…
What happens when reflection stops being self-improvement — and becomes truth-telling? In this special Savage Simplicity™ Storytellers session, I share personal stories that shaped the Savage Simplicity™ thinking system — including moments where telling the truth to myself became non-negotiable for…
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