Pascal Jenny | Orchestrating Transformation Through GBS

In this episode of "Revolutionizing Business Operations," host Tony Saldanha sits down with Pascal Jenny, SVP of Business Services and Projects at Coty, to explore the powerful intersection of Global Business Services (GBS) and enterprise transformation.

Key discussion points include:

• The "Conductor" Role: How leading a GBS function is akin to conducting an orchestra, requiring cross-functional orchestration and management by influence to deliver enterprise value.

• Earning the Right to Lead: Why successful GBS leaders must move beyond "order taking" by consistently delivering results and building the credibility necessary to be entrusted with strategic transformation.

• The Power of Governance: Jenny shares why disciplined, simplified governance is the "make or break" factor in complex initiatives like business process outsourcing.

• The Future of GBS: A look at the next three to five years, highlighting the critical need for GBS to take ownership of global data strategy to provide a robust foundation for the coming AI revolution.

• Advice for New Leaders: Insights on managing expectations, navigating functional resistance, and positioning GBS as a supportive enabler rather than a threat to established functions.