ACERCA DE ESTE EPISODIO
More services don't always mean bigger profits, but they can make a collection agency stronger. Adam Parks welcomes Larry Costa of Capital Management Services back to discuss collection agency diversification strategies that delivered results. Larry shares how first-party collections help cover fixed costs, how existing clients opened new doors, and what it takes to manage the added work.
Hear how agency growth strategies work in practice and subscribe for more industry conversations on diversifying collection strategies.
Podcast Overview:
https://receivablespodcast.com/videos/collection-agency-diversification-results-costa
Capital Management Services Website:
https://cms-collect.com/
Capital Management Services LinkedIn:
https://www.linkedin.com/company/capital-management-services/
Larry Costa on LinkedIn:
https://www.linkedin.com/in/larry-costa-8384291/
collection agency diversification strategies,
collection agency revenue growth,
first-party and third-party collections,
full-service debt collection agency,
agency growth strategies,
collection agency operational excellence,
customer service outsourcing for creditors,
Larry Costa,
Capital Management Services,
Receivables Podcast
#CollectionAgency #DebtCollectionIndustry #CollectionsDiversification #ThirdPartyCollections
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TRANSCRIPCIÓN 🔗
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Hello, everybody.
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Adam Parks here with another episode of Receivables Podcast.
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And today I've got someone who's been a frequent guest with me through the years, Mr.
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Larry Costa with Capital Management Services.
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And last year we had a very interesting conversation about diversification of the debt collection business into customer service rol…
