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If people having trouble remoting in and then you go to their local desktop and it's just a black screen, you might have a display driver issue.
Open up the local group policy editor > local computer policy > computer configuration > administrative templates > Windows components > remote desktop services > remote desktop session host > remote session environment > and disable the "use WDDM graphics display driver for remote desktop connections" setting.
Open up the local group policy editor > local computer policy > computer configuration > administrative templates > Windows components > remote desktop services > remote desktop session host > remote session environment > and disable the "use WDDM graphics display driver for remote desktop connections" setting.
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OTROS EPISODIOS EN ESTE PODCAST
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