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Hosts Nathan, Brent, Matt and Scott revisit last year’s predictions and make new forecasts for the coming year, focusing on AI adoption, Copilot integration, Power Platform’s evolution, invisible CRM as a behavioral memory layer, personal AI assistants, world models, wearables and robotics, plus ge…
Westpac Group CTO David Walker explains how the bank is embedding AI across its business — from Copilot and GitHub tools to Growth Labs’ AI Shark Tank — and details the "My Digital Twin" vision, agent-driven services, and partnerships with Microsoft to modernize legacy systems. The episode covers …
Hosts Scott and Matt return after an 8 week break to unpack the fast-moving AI landscape, why they paused the show, and how AI is transforming platform configuration, demos and product delivery. They discuss Copilot Studio and agents, open-claw/local models, Power Studio (their new podcast tool), …
In this two part episode, industry leaders unpack how AI is transforming contact centers — from real-time intent detection and transcription to 24/7 AI front-ends and regulatory challenges in finance. They discuss practical use cases, the evolving role of human agents, model-agnostic strategies, a…
On this episode of Power Time, hosts Scott and Matt welcome Jennifer lowery from Microsoft’s Customer Zero team to discuss how AI is reshaping large-scale support. Jen shares stats from Microsoft Support and how CoPilot and multi-agent systems are being used across 92 contact centers. They explore…
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