1
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I've been in roles as a COO
2
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where they're like, oh, but you don't know how to be a
3
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you're not a data analyst.
4
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I don't need to be a data analyst.
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00:00:07,766 --> 00:00:10,866
it's about the people. It's about how you make them feel.
6
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And will they follow that? Will they believe in that?
7
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How do you make them feel about the safety of
8
00:00:17,333 --> 00:00:20,266
of failing or the safety of bringing up ideas
9
00:00:20,266 --> 00:00:21,933
that may not be super popular? Like,
10
00:00:21,933 --> 00:00:24,100
I feel that I've created that environment,
11
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that I continue to work on that environment
12
00:00:26,333 --> 00:00:27,133
and I want everybody
13
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else to do the same, because that's the key.
14
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The solution doesn't lie with me.
15
00:00:31,900 --> 00:00:33,600
Right, I lead an organization.
16
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The solution lies in every developer, every marketer,
17
00:00:38,266 --> 00:00:39,733
every customer success -
18
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they have ideas. You just have to find a place for them
19
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to to lay them out.
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My name is Stephanie Johnson I'm the CEO of Acklen
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Avenue.
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I've been a COO for a while, and so to me I'm
23
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in the back of the leader
24
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I'm supporting the leader from behind the scenes.
25
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And that's where I was and I was okay with that, because
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I love being a COO because they know everything.
27
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They can see things ahead of time, that foresight
28
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that like being able to put things together
29
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ahead of most people, right.
30
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To keep us from getting into a bad spot.
31
00:01:39,766 --> 00:01:43,733
But Nashville is welcoming, it's a welcoming place and
32
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since I become CEO a year ago,
33
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yesterday actually, a year ago yesterday
34
00:01:48,666 --> 00:01:49,933
I was appointed CEO.
35
00:01:49,933 --> 00:01:53,066
It's really even opened up even more for me, and people have been welcoming.
36
00:01:53,066 --> 00:01:55,633
Because it's a different role, CEO
37
00:01:55,633 --> 00:01:58,066
is doing different things than a COO, but I would advise
38
00:01:58,066 --> 00:02:01,233
that most CEOs need to be COOs first.
39
00:02:01,266 --> 00:02:04,033
We're here to talk about technology and innovation, and
40
00:02:04,033 --> 00:02:05,700
what we end up talking about is people stuff,
41
00:02:05,700 --> 00:02:09,300
It's always people. People stuff right. Yes. So
42
00:02:09,300 --> 00:02:11,500
what is maybe the, what's one of the biggest
43
00:02:11,500 --> 00:02:12,766
lessons you've learned recently?
44
00:02:12,766 --> 00:02:14,100
We talked about this a lot.
45
00:02:14,100 --> 00:02:15,600
You have to provide
46
00:02:15,600 --> 00:02:18,900
clarity to your team, from the top down.
47
00:02:19,233 --> 00:02:21,933
And once you can do that, once they can understand
48
00:02:22,000 --> 00:02:24,700
where you're coming from and the vision, and like
49
00:02:25,266 --> 00:02:26,700
you know just clarity.
50
00:02:26,700 --> 00:02:29,500
Like I think one thing that I left out of here with an
51
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idea of what I wanted to do, and I was so gung ho
52
00:02:31,600 --> 00:02:33,733
about it. I was like let's like, I wanted a meeting
53
00:02:33,733 --> 00:02:36,100
the next day, I was like let's talk about this I am so
54
00:02:36,100 --> 00:02:36,766
excited.
55
00:02:36,766 --> 00:02:39,633
When I got back to the office to tell my SLT though,
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they were looking at me like I was completely
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mad and crazy. I didn't have.
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You just got back from a Tony Robbins seminar. Yes.
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Now you're
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crazy. I'm I'm hyped. When's this gonna wear off.
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So I mean, but it wasn't their fault it was mine.
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And it's like I had to provide clarity of what I was
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thinking of, and they would help me with the rest.
64
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But as long as I made them feel comfortable,
65
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and you always, there's a psychological part to rolling out anything
66
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and especially now with AI,
67
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right. There's a lot of psychological things,
68
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you have to make people feel comfortable that we're not replacing
69
00:03:10,733 --> 00:03:12,966
you. Like they have to be part of the solution,
70
00:03:12,966 --> 00:03:14,100
they have to be part of
71
00:03:14,100 --> 00:03:16,766
us getting here. And my whole entire team
72
00:03:16,900 --> 00:03:20,866
is part of the reason why we are prepared today.
73
00:03:20,866 --> 00:03:22,366
Wow mic drop.
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That would be the end of a normal session, but
75
00:03:24,900 --> 00:03:27,566
for this this isn't normal at all this is so exciting.
76
00:03:27,766 --> 00:03:29,700
You have the ability to communicate
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an excitement and I just keep
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I keep listening to your voice, and
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hearing the spirit that's in there
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and I wanna follow you too. So where do
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where do people find you, and follow you? Yes.
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LinkedIn, I'm on LinkedIn like everybody else,
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that's probably the main
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main place. I don't have any secret websites, or
85
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social media accounts.
86
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But like LinkedIn, I'm on LinkedIn
87
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you can reach me anytime.
88
00:03:53,000 --> 00:03:54,733
And the thing is like you cannot,
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it's authenticity for me,
90
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this is what you get every day.
91
00:03:58,700 --> 00:04:01,800
I've been to people's homes met their husbands or wives
92
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and I think they're all like is she like this all the time?
93
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I'm pretty much like this all the time, sometimes
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it may not be just as cheery
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depending on what's going on. But you can't, I'm very
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if you feel it, it's because I feel it.
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And so that's what I want, is like I'm telling you this is I'm very
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excited about it. And anything that I, any initiative
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that we come out with I
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I bring that when I'm when. Because I really truly
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feel something about it and I want
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people to do the same thing if they feel
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strongly about something. You'll know,
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you'll know, because you can listen to their voice
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and they, and how they present the idea and
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all of those things so, thank you.
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It's true, it's a true feeling.
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I've listened to podcasts and I've heard a
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statement that kind of falls
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under the category of AI is going to allow us
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to do more human things.
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That always sounded a little silly to me and I don't know that I fully
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understood what that meant.
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You made me feel that in the way that you answered
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that question, I think I'm getting a better
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inclination of what that actually means.
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Some of it's very much people
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stuff, but I think that was the
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the first, that was an aha
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moment I just had with you. Well that's amazing,
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it's all about people, I think that's where,
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you know, I'm a non tech I'm considered a non technical
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CEO.
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Whatever that means, I kind of I don't like the phrase
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non technical CEO.
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But I have been in roles as a COO,
127
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where they're like, oh but you don't know how to be a,
128
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you're not a data analyst.
129
00:05:24,766 --> 00:05:27,666
I don't need to be a data analyst. It's about the people,
130
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it's about how you make them feel.
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And will they follow that. Will they believe in that
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How do you make them feel about
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the safety of
134
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of failing or the safety of bringing up ideas,
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that may not be super popular. Like we create.
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I feel
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that I've created that environment
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that I continue to work on that environment
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and I want everybody
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else to do the same because that's the key.
141
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The the solution doesn't lie with me,
142
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right. I lead an organization.
143
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The solution lies in every developer, every marketer,
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every customer success.
145
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They have ideas, you just have to find a place for them.
146
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To lay them out, and talk about it. Express it.
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Yes, and some of those are gonna be great, and some of those are gonna fail,
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but that's okay too.
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Well there might be incremental movements
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towards a massive success, I hope so. Congratulations,
151
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thank you for coming today.
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00:06:19,600 --> 00:06:21,400
Thank you guys for having me, thank you.
00:00:00,033 --> 00:00:02,500
I've been in roles as a COO
2
00:00:02,500 --> 00:00:04,466
where they're like, oh, but you don't know how to be a
3
00:00:04,466 --> 00:00:05,733
you're not a data analyst.
4
00:00:06,066 --> 00:00:07,766
I don't need to be a data analyst.
5
00:00:07,766 --> 00:00:10,866
it's about the people. It's about how you make them feel.
6
00:00:10,933 --> 00:00:13,300
And will they follow that? Will they believe in that?
7
00:00:13,300 --> 00:00:17,200
How do you make them feel about the safety of
8
00:00:17,333 --> 00:00:20,266
of failing or the safety of bringing up ideas
9
00:00:20,266 --> 00:00:21,933
that may not be super popular? Like,
10
00:00:21,933 --> 00:00:24,100
I feel that I've created that environment,
11
00:00:24,300 --> 00:00:26,333
that I continue to work on that environment
12
00:00:26,333 --> 00:00:27,133
and I want everybody
13
00:00:27,133 --> 00:00:29,000
else to do the same, because that's the key.
14
00:00:29,466 --> 00:00:31,900
The solution doesn't lie with me.
15
00:00:31,900 --> 00:00:33,600
Right, I lead an organization.
16
00:00:33,600 --> 00:00:38,100
The solution lies in every developer, every marketer,
17
00:00:38,266 --> 00:00:39,733
every customer success -
18
00:00:39,733 --> 00:00:42,400
they have ideas. You just have to find a place for them
19
00:00:42,400 --> 00:00:43,666
to to lay them out.
20
00:01:15,133 --> 00:01:17,966
My name is Stephanie Johnson I'm the CEO of Acklen
21
00:01:17,966 --> 00:01:18,433
Avenue.
22
00:01:18,433 --> 00:01:21,233
I've been a COO for a while, and so to me I'm
23
00:01:21,233 --> 00:01:23,466
in the back of the leader
24
00:01:23,466 --> 00:01:25,600
I'm supporting the leader from behind the scenes.
25
00:01:25,966 --> 00:01:28,766
And that's where I was and I was okay with that, because
26
00:01:28,766 --> 00:01:31,166
I love being a COO because they know everything.
27
00:01:31,533 --> 00:01:33,933
They can see things ahead of time, that foresight
28
00:01:33,933 --> 00:01:35,866
that like being able to put things together
29
00:01:35,866 --> 00:01:37,766
ahead of most people, right.
30
00:01:37,766 --> 00:01:39,766
To keep us from getting into a bad spot.
31
00:01:39,766 --> 00:01:43,733
But Nashville is welcoming, it's a welcoming place and
32
00:01:43,733 --> 00:01:46,466
since I become CEO a year ago,
33
00:01:46,466 --> 00:01:48,433
yesterday actually, a year ago yesterday
34
00:01:48,666 --> 00:01:49,933
I was appointed CEO.
35
00:01:49,933 --> 00:01:53,066
It's really even opened up even more for me, and people have been welcoming.
36
00:01:53,066 --> 00:01:55,633
Because it's a different role, CEO
37
00:01:55,633 --> 00:01:58,066
is doing different things than a COO, but I would advise
38
00:01:58,066 --> 00:02:01,233
that most CEOs need to be COOs first.
39
00:02:01,266 --> 00:02:04,033
We're here to talk about technology and innovation, and
40
00:02:04,033 --> 00:02:05,700
what we end up talking about is people stuff,
41
00:02:05,700 --> 00:02:09,300
It's always people. People stuff right. Yes. So
42
00:02:09,300 --> 00:02:11,500
what is maybe the, what's one of the biggest
43
00:02:11,500 --> 00:02:12,766
lessons you've learned recently?
44
00:02:12,766 --> 00:02:14,100
We talked about this a lot.
45
00:02:14,100 --> 00:02:15,600
You have to provide
46
00:02:15,600 --> 00:02:18,900
clarity to your team, from the top down.
47
00:02:19,233 --> 00:02:21,933
And once you can do that, once they can understand
48
00:02:22,000 --> 00:02:24,700
where you're coming from and the vision, and like
49
00:02:25,266 --> 00:02:26,700
you know just clarity.
50
00:02:26,700 --> 00:02:29,500
Like I think one thing that I left out of here with an
51
00:02:29,500 --> 00:02:31,600
idea of what I wanted to do, and I was so gung ho
52
00:02:31,600 --> 00:02:33,733
about it. I was like let's like, I wanted a meeting
53
00:02:33,733 --> 00:02:36,100
the next day, I was like let's talk about this I am so
54
00:02:36,100 --> 00:02:36,766
excited.
55
00:02:36,766 --> 00:02:39,633
When I got back to the office to tell my SLT though,
56
00:02:39,666 --> 00:02:41,700
they were looking at me like I was completely
57
00:02:41,700 --> 00:02:43,300
mad and crazy. I didn't have.
58
00:02:43,300 --> 00:02:45,500
You just got back from a Tony Robbins seminar. Yes.
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00:02:45,500 --> 00:02:46,066
Now you're
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00:02:46,066 --> 00:02:49,200
crazy. I'm I'm hyped. When's this gonna wear off.
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00:02:49,600 --> 00:02:53,100
So I mean, but it wasn't their fault it was mine.
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00:02:53,333 --> 00:02:56,400
And it's like I had to provide clarity of what I was
63
00:02:56,500 --> 00:02:59,266
thinking of, and they would help me with the rest.
64
00:02:59,266 --> 00:03:01,400
But as long as I made them feel comfortable,
65
00:03:01,400 --> 00:03:04,666
and you always, there's a psychological part to rolling out anything
66
00:03:04,666 --> 00:03:06,100
and especially now with AI,
67
00:03:06,100 --> 00:03:08,400
right. There's a lot of psychological things,
68
00:03:08,466 --> 00:03:10,733
you have to make people feel comfortable that we're not replacing
69
00:03:10,733 --> 00:03:12,966
you. Like they have to be part of the solution,
70
00:03:12,966 --> 00:03:14,100
they have to be part of
71
00:03:14,100 --> 00:03:16,766
us getting here. And my whole entire team
72
00:03:16,900 --> 00:03:20,866
is part of the reason why we are prepared today.
73
00:03:20,866 --> 00:03:22,366
Wow mic drop.
74
00:03:22,366 --> 00:03:24,900
That would be the end of a normal session, but
75
00:03:24,900 --> 00:03:27,566
for this this isn't normal at all this is so exciting.
76
00:03:27,766 --> 00:03:29,700
You have the ability to communicate
77
00:03:29,833 --> 00:03:31,666
an excitement and I just keep
78
00:03:31,666 --> 00:03:33,966
I keep listening to your voice, and
79
00:03:33,966 --> 00:03:35,666
hearing the spirit that's in there
80
00:03:35,866 --> 00:03:38,566
and I wanna follow you too. So where do
81
00:03:38,566 --> 00:03:40,833
where do people find you, and follow you? Yes.
82
00:03:40,833 --> 00:03:44,166
LinkedIn, I'm on LinkedIn like everybody else,
83
00:03:44,300 --> 00:03:45,600
that's probably the main
84
00:03:45,600 --> 00:03:48,333
main place. I don't have any secret websites, or
85
00:03:48,433 --> 00:03:49,600
social media accounts.
86
00:03:49,600 --> 00:03:51,566
But like LinkedIn, I'm on LinkedIn
87
00:03:51,566 --> 00:03:53,000
you can reach me anytime.
88
00:03:53,000 --> 00:03:54,733
And the thing is like you cannot,
89
00:03:55,100 --> 00:03:56,833
it's authenticity for me,
90
00:03:56,833 --> 00:03:58,666
this is what you get every day.
91
00:03:58,700 --> 00:04:01,800
I've been to people's homes met their husbands or wives
92
00:04:01,800 --> 00:04:04,500
and I think they're all like is she like this all the time?
93
00:04:04,500 --> 00:04:07,566
I'm pretty much like this all the time, sometimes
94
00:04:07,566 --> 00:04:09,066
it may not be just as cheery
95
00:04:09,066 --> 00:04:12,200
depending on what's going on. But you can't, I'm very
96
00:04:12,200 --> 00:04:14,633
if you feel it, it's because I feel it.
97
00:04:14,633 --> 00:04:17,566
And so that's what I want, is like I'm telling you this is I'm very
98
00:04:17,566 --> 00:04:20,300
excited about it. And anything that I, any initiative
99
00:04:20,300 --> 00:04:21,833
that we come out with I
100
00:04:21,833 --> 00:04:24,500
I bring that when I'm when. Because I really truly
101
00:04:24,600 --> 00:04:26,400
feel something about it and I want
102
00:04:26,400 --> 00:04:28,166
people to do the same thing if they feel
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strongly about something. You'll know,
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you'll know, because you can listen to their voice
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and they, and how they present the idea and
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all of those things so, thank you.
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It's true, it's a true feeling.
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I've listened to podcasts and I've heard a
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statement that kind of falls
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under the category of AI is going to allow us
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to do more human things.
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That always sounded a little silly to me and I don't know that I fully
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understood what that meant.
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You made me feel that in the way that you answered
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that question, I think I'm getting a better
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inclination of what that actually means.
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Some of it's very much people
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stuff, but I think that was the
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the first, that was an aha
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moment I just had with you. Well that's amazing,
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it's all about people, I think that's where,
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you know, I'm a non tech I'm considered a non technical
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CEO.
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Whatever that means, I kind of I don't like the phrase
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non technical CEO.
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But I have been in roles as a COO,
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where they're like, oh but you don't know how to be a,
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you're not a data analyst.
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I don't need to be a data analyst. It's about the people,
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it's about how you make them feel.
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And will they follow that. Will they believe in that
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How do you make them feel about
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the safety of
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of failing or the safety of bringing up ideas,
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that may not be super popular. Like we create.
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I feel
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that I've created that environment
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that I continue to work on that environment
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and I want everybody
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else to do the same because that's the key.
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The the solution doesn't lie with me,
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right. I lead an organization.
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The solution lies in every developer, every marketer,
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every customer success.
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They have ideas, you just have to find a place for them.
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To lay them out, and talk about it. Express it.
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Yes, and some of those are gonna be great, and some of those are gonna fail,
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but that's okay too.
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Well there might be incremental movements
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towards a massive success, I hope so. Congratulations,
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thank you for coming today.
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Thank you guys for having me, thank you.
