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The minute you get too comfortable, somebody else passes you. Gary Hernbroth, author of Twist the Familiar, joins me on No Vacancy to talk about questioning how we work, how we lead and how we build relationships. His point is simple: confidence moves you forward, but comfort turns into complacen…
Glenn Haussman talks with Sarah Dinger, EVP of Franchise Relations at My Place Hotels, from the My Place Hotels of America conference about Trend, the company's new conversion offering. Sarah explains how Trend gives owners more flexibility to adapt a property to its market while My Place keeps i…

Is AI Getting Your Hotel Wrong?

AI is starting to decide which hotels travelers see — and what it says about your property may not even be right. Michael Bennett, CEO of Cendyn, and Nicki Graham, CMO, join me on No Vacancy to talk about what happens when travelers start asking ChatGPT, Gemini and other AI tools where they should…
One in three room nights globally comes from meetings and groups, with 60% of that demand coming from small and medium meetings. Lukasz Dabrowski, SVP of Global Supplier Relations at HRS, joins me on No Vacancy to explain where that group business is hiding and how hotels are getting better at fin…
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