14 de enero de 2026 · Mostrar notas

ACERCA DE ESTE EPISODIO

In this special mailbag episode of the ECAPS Watch Podcast, Kevin Houlihan is joined by Laura Brown and Shannon Brenkendorff to discuss what they are hearing from pharmacies across the country. The conversation covers operational challenges, consumer expectations, billing and documentation hurdles, and real-world success stories showing how pharmacy-based care is expanding access. From point-of-care testing to community outreach, the team shares practical insights on why the time is now for pharmacies to step into a larger clinical role.

Learn how to be reimbursement-ready on day 1 for ECAPS at our knowledge hub for pharmacy industry professionals: https://www.workflowservices.com/ecaps

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# kevin houlihan

shannon brenkendorff

# laura brown

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MOSTRAR NOTAS 🔗

00:00:00Welcome and Mailbag Episode Overview

00:01:39The Evolving Role of Retail Pharmacy

00:04:25Operational Challenges and Consumer Expectations

00:06:14What’s Working: Community Pharmacy Successes

00:09:11Community Outreach Through Schools and Employers

00:12:25Digital Workflows, Billing, and ECAPS Readiness

00:18:11Revenue Opportunities in Test-to-Treat Care

00:22:06Real Patient Stories and the Impact of Access

00:25:36Listener Engagement

00:26:02Holiday Fun and Closing Remarks

TRANSCRIPCIÓN 🔗

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