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Wherever or whenever we choose to shop, experience is everything. But while 80% of companies believe they deliver “superior experiences” only 8% of their customers agree… We invited Michel Feaster, co-founder & CEO of leading customer experience platform, Usermind, into Studio E to chat all things CX. How do you drive great customer experience in […] The post Talking CX with Usermind appeared first on Elixirr.
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Graham Busby and Daniel Garsin take a look at Africa’s fintech landscape – the rise of Silicon Savannah, the trends and challenges of startups in the ecosystem, and how fintech is enabling business across the continent.
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Brandon Bichler and David Guillebaud, author of 'Disruption Denial: Why companies are ignoring the disruptive threats that are staring them in the face', reflect on recent discussions with CEOs of major companies and explore why it is they seem powerless to initiate fundamental change, but what the…
Recorded in downtown San Francisco, Katie Gillett talks innovation with John Stewart, Head of Silicon Valley Solutions for RBS.
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A diverse and vocal audience, an expert panel and a subject that is relevant to us all makes for one captivating discussion. And that’s exactly what we got as the proud hosts for the London and Atlanta legs of the global launch tour for the book ‘Faster, Smarter, Greener – The Future of the C…
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