#373 What Do Your Colleagues Do All Day? (The Value of Institutional Knowledge & AI for Process Reengineering) | Jennifer Smith, CEO at Scribe

Four years into the AI boom, headlines still promise agents that will run entire departments, yet most companies can't point to the transformation they were sold. The gap isn't intelligence — today's models are remarkably capable — it's context: no model arrives knowing how your company actually gets things done. For anyone tasked with deploying AI at work, this raises pressing questions. What does it take to turn generic intelligence into something that understands your specific operations? And why do so many well-funded AI initiatives stall before they ever reach production?

Jennifer Smith is Co-Founder and CEO of Scribe, the Workflow AI platform used by more than 6 million people and 94% of the Fortune 500. Under her leadership, Scribe has surpassed $100M in ARR and raised $75M at a $1.3B valuation. Before founding Scribe, Jennifer spent three years at Greylock Partners interviewing 1,200 C-suite executives about the problems they were trying to solve, and previously worked at Coatue Management and McKinsey & Company. She holds an MBA from Harvard and a BA from Princeton.

In the episode, Richie and Jennifer explore why AI agents haven't taken over knowledge work yet, harnessing institutional knowledge as "specialized intelligence," mapping enterprise workflows with LLMs, building the business case and ROI for AI transformation, balancing top-down and bottom-up change management, and the agency-driven skills that matter most in an AI-native workplace, and much more.

Links Mentioned in the Show:

• Scribe (Jennifer's company)
• McKinsey & Company
• Aaron Levie, CEO of Box, followed by Jennifer on X
• Jaya Gupta, Partner at Foundation Capital
• Connect with Jennifer: LinkedIn
• AI-Native Course: Intro to AI for Work
• Related Episode: AI Agents at Work: What Actually Breaks (and How to Fix It) with Danielle Crop, EVP at WNS

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