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Send us a text In the season one finale, Brian & Gary go deep on R.O.I. — return on investment. When you marry Workforce Management principles with a tool fit to the task, you open doors to achieving profits and efficiencies that couldn’t have possibly existed before. Learn the differences betw…
Send us a text You’ve implemented the six pillars of Workforce Management. Now what? Sticking to it with a Workforce Management platform, ensuring strict processes and guardrails are in place across the organization to keep things running smoothly. Join Brian & Gary for a conversation all about…
Send us a text Join Brian and Gary on the sixth pillar in the WFM Business Practice: Productivity. We define Productivity as “units of work placed or produced per man hour.” And it’s not to be confused with Earned Value Analysis, that’s a management and planning technique that measures productivity…
Send us a text Why are we talking about Information? Imagine printing out a colored CAD drawing. All the systems are different colors - the power is blue, the fire alarm is red, etc. But then you send the black and white version of the drawing out to the field to save money. The fifth pillar of Wor…
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