ACERCA DE ESTE EPISODIO
What happens when the people behind Breaking the Blueprint turn the mics on themselves? In this special episode, producer Paul Banks joins hosts Vinay and Iqbal to uncover the story behind one of the most forward-thinking CX podcasts around. From retail beginnings to digital transformation, this honest conversation explores how purpose, vulnerability and human experience sit at the heart of authentic leadership and brand growth.
Together they open up about lessons learned, tech mishaps survived, and how courage and curiosity have shaped every episode. You’ll hear how Breaking the Blueprint began as a simple idea between friends and evolved into a platform that challenges convention, connects leaders, and celebrates what truly drives loyalty – empathy, trust and great storytelling.
If you’ve ever wondered how to build a brand with meaning, deliver customer experience that changes lives, or simply stay consistent when running your own business, this one’s for you. It’s a masterclass in resilience, creative thinking and leading with heart – shared by three people who live it every day.
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EN ESTE EPISODIO
TRANSCRIPCIÓN 🔗
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Hello and welcome to this week's episodes of Breaking the Blueprint or as we're launching it, making the blueprint.
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I'm Paul, the guy who sits behind the scenes for Vinay and Iqbal on Breaking the Blueprint, and we've decided to launch a, special bonus episode over the festive season this year.
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Because we want to show you a little bit behind the scenes.
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I would love you …
