EP2514A | Solutions Without Surgery: A Doctor-Patient Collaboration

WEBVTT
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I developed a crossbite, so
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I didn't know if I would
need surgery or not.
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I was a little nervous about
trying it 'cause I know it
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can be a big, daunting issue.
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I think we're
so blessed just to be able to
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make friends with our patients.
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It's a special
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profession
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we're in.
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I'm Dr. Scott Law and
I want to thank you for tuning in to
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the Smile Doctors Off Mute podcast.
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I'm super excited to
announce today's guests.
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We have a special episode
with Dr. Chris Mattingly
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and a special guest patient, John.
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Hite and oftentimes we just hear
from doctors, but we don't get to
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hear a lot about the impact that
has been made through orthodontics
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on the patient's
lives and to hear their stories
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to hear from their perspective.
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And so today, I just
really want to welcome John.
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Thank you for joining us on the
Smile Doctor's Off Mute podcast.
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Thanks for having me.
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Absolutely.
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And, Dr. Chris as
you're affectionately known,
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thank you for joining too.
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Hey, my pleasure.
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Looking forward to it.
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All right.
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All right.
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Did I get that right?
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Are you known as Dr. Chris, or no?
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Am I making this up?
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No, you got it.
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Yeah.
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Okay.
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With Chris
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Howell,
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my partner's first name's Chris too, so ...
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So, you guys go by both?
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All right.
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All right.
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Okay.
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Wanted to make sure.
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He's Dr.
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Al and I get to be Dr. Chris.
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Okay, perfect.
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That's what I thought.
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All right.
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Awesome.
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Awesome.
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Well, you know what?
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I will save the introductions.
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I want you two to introduce one another.
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Would you guys mind doing that?
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John, would you mind introducing Dr. Chris,
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who he is for you?
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Sure.
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Dr. Chris was my orthodontist and it
was a little over two years ago I think,
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that I came into the office to see him.
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And so I've seen him at every
visit over the years, and
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I hadn't worked with the orthodontist
in a while, so it was, I was
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happy to work with Dr. Chris.
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Love it.
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Love it.
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And then, so how did your, how did
your paths first cross Dr. Chris?
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Well, you know, John
came in for an exam and
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you were immediately drawn to him.
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He's such a
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kind, humble guy that, you just,
you know, you just know sometimes that
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you're with special people
and I knew that with John and you
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know, I'll let, I'll let John kinda
explain his particular situation, but,
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from an orthodontic standpoint,
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he had a pretty
significant situation crossbite
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due to some skeletal
issues and some underlying issues.
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And it was gonna be a challenge.
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It was gonna be a challenge
to treat non-surgically.
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And we talked about, you know, the
possibility of that, but we decided we'd
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take a swing at it non-surgically and
with excellent cooperation.
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And I thought there was a
reasonable chance in.
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His progress throughout treatment just
exceeded every expectation. John
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did anything and everything you asked of
him, which didn't surprise me at all.
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Every visit was just, you know,
it was just a joy catching up what
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was going on him both in his life and
in his medical journey as well.
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So I'll let John fill you in all
that, but yeah, it's just,
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it was just true pleasure from day one.
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Love it
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John.
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We'd
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love to hear what caused
you to look into treatment?
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I hadn't been to the
dentist in longer than I want to admit.
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And I went in 2000, end of
2021, beginning of 2022.
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And that was when she told me, the
dental hygienist said, you know, you
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have a pretty bad crossbite and
it's causing some issues with your gums.
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She kind of recommended, she said,
I would look into it if I were you.
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And so,
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I looked at a couple of different orthodontists
in town and I decided to go to Dr.
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Chris or Dr. Mattingly, as I call him.
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So ...
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Yep.
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to avoid the confusion,
with the other doctor.
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But, so yeah, so I went
over there and I wanted to try
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Invisalign because I tried
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braces before, and I really didn't
want to go through that again.
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And I knew that they were the
only place here in the small town
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we live in that did Invisalign.
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So, I wanted to try that and I thought
I would give their office
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a try and it worked out great.
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I love it.
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I love it.
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So,
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you know what, let's back up a little bit.
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So, Dr. Mattingly, what got you in ortho?
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What caused you to go to pursue this
path of becoming an orthodontist?
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Well, for me,
that's an easy one answer because my
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dad was an orthodontist and I
kind of grew up in the office, started
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doing tracing cephs at home and ...
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Oh, wow.
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been doing trimming
models and doing lab work.
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So, all summers during college.
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So, it was an easy move.
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I got to see
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you know, the tenor of the office and
just how great it was working
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with the team of wonderful people that
enjoyed being with each other every day.
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And,just see the, the
relationships they formed with
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families and patients and, um.
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It was a no brainer at that point,
and actually had the blessing of
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working with my dad for 15 years,
before he retired, which was
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truly one of the blessings of my life.
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Oh, wow.
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That's awesome.
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What about your, what's
your treatment philosophy and how do
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you engage with patients and what,
impact do you try and have
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on the lives of your patients?
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Treatment
philosophy is, you know,
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fairly standard orthodontics.
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But, we've always like a lot of,
like a lot of practices, you know, we've
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always tried to put the patient first
and foremost and center, and I
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think we're so blessed just to be able
to make friends with our patients, to
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get to know them, to follow them through
is, you know, sometimes it's
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oee person in a family like John.
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Other times it's
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kids and then mom becomes a
patient and really, I
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say often the hardest part of our
job is saying goodbye at times.
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Yeah.
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You get to
know people so well and then
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you know you're gonna
see them for a retainer check,
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but it's going to be a while.
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And then at some point,
you know, those teenagers are going to
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go away to college and they're
going to get busy with their life.
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And you may or may not see them,
but you know, you never forget them.
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And you hope you make
an impression, you hope you,
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you know, in some way
positive influence on our lives.
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And yeah, it's just, it's
a special profession
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really.
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It is beautiful.
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I love the connection with patients
and John, again, I want to
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thank you for being on to
share your side of the story of this.
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This is awesome.
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So, what was your life
like before you started treatment?
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How, what were you feeling,
what were you struggling with?
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What did things look like?
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So, I have a very rare
genetic
neuromuscular disorder.
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So, I've had that since birth and
it's been some, a lot of ups and downs.
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I use a wheelchair for
long distances and I'm
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able to walk short distances.
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I
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take treatment for it now, which has
really helped my quality of life.
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And that's made a big difference.
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And so I did, I had braces in
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high school just relating
to the orthodontia issue.
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And they worked great and for
like three and a half years I think.
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And that was just kind of a standard
issue that I needed to have
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fixed, just like a lot of people do.
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But then after high school, I
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I went to college, I didn't do as well
wearing my retainers as I should have.
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And, developed more scoliosis from
the weakness from the neuromuscular
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disorder that I have, which you
can probably see here on camera.
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And so as that happened,
like Dr. Mattingly mentioned, I
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developed a crossbite, so I,
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I needed to have that fixed and
wasn't sure if it was going to happen.
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Like Dr. Mattingly said, I didn't know if
I would need surgery or not, and I wanted
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to come in and give you guys a try and
the orientation went great
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with him and I was a little nervous
about trying it because I know it can be a
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big, daunting issue, but it worked great.
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Yeah.
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Cool.
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Cool.
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So knowing what you know
now, what would you have told
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yourself before coming in?
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Do it
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sooner because I've
developed some gum recession
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from the crossbite that I'll probably
have to get fixed at some point,
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so that's going to be another issue.
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But I wish I had done it sooner.
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Yeah, I kind of let it go and I guess I was
nervous about going in and having more.
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I've had to have a
few medical procedures.
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Not a lot, but sure,
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It's always intimidating. And
going in and working with Dr.
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Mattingly and the Smile Doctors
and everything, it was so easy.
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And like Dr.
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Mattingly said,
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they're so good with the patients.
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I wish I'd done it sooner because
it, I mean, it was,
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you have to keep up with it, you
know, like you said, you have
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to have the good cooperation.
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But the process other than that
was really easy and was awesome to do.
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I love it.
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So when you'd go in,
what'd you look forward to?
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Well, I wanted to meet Dr.
Mattingly and talk to him because
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I wanted to see what he had to say.
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And like I said, I'm always a little,
I was nervous going in, so it was nice
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that everybody in the office was
nice and very, very helpful with me.
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And
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Dr. Mattingly, especially with the or,
with the, you know, the consultation
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that we had and him explaining
everything and willing to give me a
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try, it made a big difference
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because I was nervous about trying it.
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I wasn't sure if it would work,
and I was nervous about doing
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another couple years with
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stuff on your teeth
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because I'd done it before.
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Sure.
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And, it's ...
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Sure.
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it's painful in some,
and not, actually, this wasn't that
00:09:59.375 --> 00:10:02.735
bad at all, but it's just a lot
of, a lot of upkeep and that can be
00:10:02.735 --> 00:10:05.085
intimidating to do, but it was worth it.
00:10:06.345 --> 00:10:07.005
That's great.
00:10:07.005 --> 00:10:07.575
That's great.
00:10:08.025 --> 00:10:12.075
And so when you go in, I'm
not sure the flow of your office, Dr.
00:10:12.075 --> 00:10:14.055
Mattingly, but do you get to see John,
00:10:14.055 --> 00:10:16.395
do you get to see
different assistants each time
00:10:16.395 --> 00:10:17.415
or is it kind of the same one?
00:10:17.475 --> 00:10:17.895
It was, yeah.
00:10:17.895 --> 00:10:21.194
I saw a couple different, there
was a couple repeats, but I
00:10:21.194 --> 00:10:25.785
saw a couple different
assistants and, well, I guess Dr.
00:10:25.785 --> 00:10:27.075
Mattingly, what? Is that right?
00:10:27.075 --> 00:10:28.439
Is that the right word for the women?
00:10:29.205 --> 00:10:29.535
Yeah.
00:10:29.925 --> 00:10:30.135
Yeah.

00:10:30.135 --> 00:10:31.425
Chairside assistants.
00:10:31.455 --> 00:10:31.635
Okay.
00:10:31.635 --> 00:10:32.565
You
would see different ones.
00:10:32.565 --> 00:10:32.595
Okay.
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Yeah.
00:10:32.865 --> 00:10:33.015
Yeah.
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I wanted to make sure
that's what, so yeah, and
00:10:35.565 --> 00:10:38.715
even the office staff were
great when I needed scheduling.
00:10:38.985 --> 00:10:40.875
I had a few scheduling
issues over the years.
00:10:41.475 --> 00:10:43.155
But yeah, everybody was great.
00:10:43.215 --> 00:10:44.325
Very helpful
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because this can be, I was nervous
about doing it because you have
00:10:47.085 --> 00:10:51.315
to scan every week, and I wanted to
make sure I was doing it right and
00:10:51.315 --> 00:10:53.835
everybody was very helpful with
00:10:55.094 --> 00:10:58.275
informing me on what to do and
issues that people might have had
00:10:58.275 --> 00:11:01.935
before, and little tips here and
there about how to do it correctly.
00:11:01.935 --> 00:11:04.545
And that was, that was really
helpful and really assuring.
00:11:05.880 --> 00:11:06.060
I
00:11:06.060 --> 00:11:10.200
love it that you're able to get
such a great finish and result doing
00:11:10.200 --> 00:11:12.240
it you know, non-surgically.
00:11:12.270 --> 00:11:12.569
Right.
00:11:12.780 --> 00:11:15.600
And it's, yeah.
00:11:15.925 --> 00:11:19.560
I tip my hat to both of you for
Dr. Mattingly for the treatment plan
00:11:19.560 --> 00:11:22.650
and diagnosis and going through
and the mechanics to get there.
00:11:22.650 --> 00:11:26.220
And then John, you being so diligent
and wearing your aligners and
00:11:26.220 --> 00:11:28.050
just making sure that you did it.
00:11:28.050 --> 00:11:28.319
Yeah.
00:11:28.380 --> 00:11:28.590
Great.
00:11:28.920 --> 00:11:29.520
Great job.
00:11:29.520 --> 00:11:31.830
With the other issue, physical
issue, health issues that I have,
00:11:31.830 --> 00:11:34.200
I really wanted to avoid
surgery, so this was a big.
00:11:34.459 --> 00:11:36.560
A big godsend for me to
be able to do it this way.
00:11:37.609 --> 00:11:38.390
Love that.
00:11:38.390 --> 00:11:39.560
Love that.
00:11:39.979 --> 00:11:42.949
How's your life been different since
00:11:42.979 --> 00:11:44.239
you don't have to wear the aligners all day?
00:11:44.244 --> 00:11:44.314
Right?
00:11:44.314 --> 00:11:45.074
That's that's one thing.
00:11:45.079 --> 00:11:45.319
Right?
00:11:45.469 --> 00:11:45.739
Although you ...
00:11:45.739 --> 00:11:45.920
what
00:11:46.400 --> 00:11:46.520
else?
00:11:46.520 --> 00:11:49.010
Like I told Dr. Mattingly when
I first got them off, you get used to it.
00:11:49.010 --> 00:11:50.510
You feel a little bit weird with that one.
00:11:51.319 --> 00:11:53.180
And,
00:11:53.640 --> 00:11:56.550
I do have to admit this is kind
of a bad thing on my part, but
00:11:56.579 --> 00:11:59.699
I've been snacking more, which I
shouldn't do because I kept them in.
00:12:00.209 --> 00:12:04.620
I went to the dentist while I had them on
and the dental hygienist that was seeing
00:12:04.620 --> 00:12:07.890
me said, have you noticed that you lost
weight with the Invisalign?
00:12:07.890 --> 00:12:08.970
I said, yeah, I think I have.
00:12:08.970 --> 00:12:12.209
And she said, everybody does
because nobody wants to
00:12:12.240 --> 00:12:13.709
take them off to snack.
00:12:14.520 --> 00:12:14.939
So for ...
00:12:14.939 --> 00:12:15.209
Sure.
00:12:15.240 --> 00:12:17.069
That was kind of,
that's something I'm going to have to
00:12:17.069 --> 00:12:20.339
get back in the habit of doing,
not having too many because
00:12:20.339 --> 00:12:22.560
I have a bad sweet tooth, but ...
00:12:22.560 --> 00:12:22.704
No, I get it.
00:12:23.135 --> 00:12:24.395
But everything
else has been fine.
00:12:24.425 --> 00:12:25.620
Yeah, I've, it feels
00:12:26.595 --> 00:12:27.015
great.
00:12:27.135 --> 00:12:30.945
You feel, you just feel the
alignment day to day when you
00:12:30.945 --> 00:12:32.685
are just going about your business.
00:12:32.685 --> 00:12:37.785
And I think, yeah,
I was never really
00:12:37.785 --> 00:12:39.195
self-conscious about the look.
00:12:39.195 --> 00:12:41.955
That wasn't really what I was,
this was more of a functional thing,
00:12:41.955 --> 00:12:45.315
but that was kind of a secondary
issue and I'm happy to have that
00:12:45.315 --> 00:12:49.515
clear up too, because you just feel a
little bit better knowing that, that your
00:12:49.515 --> 00:12:50.805
teeth are straight and it looks better.
00:12:51.090 --> 00:12:51.450
Yeah.
00:12:51.810 --> 00:12:51.990
Yeah.
00:12:51.990 --> 00:12:52.980
You got a great smile.
00:12:52.980 --> 00:12:53.460
That's awesome.
00:12:53.790 --> 00:12:58.110
So, Dr. Mattingly,it sounds like,
sounds like John had multiple assistants,
00:12:58.110 --> 00:13:01.860
chairside assistants and everybody
loved to, loved to have him come in the
00:13:01.860 --> 00:13:05.730
office, and I would venture
a guess that they're kind of
00:13:06.975 --> 00:13:09.525
fighting in line to see who, who
would see him that day.
00:13:09.555 --> 00:13:12.194
Tell me a little bit about your
experience on the treatment end.
00:13:12.855 --> 00:13:13.005
Yeah.
00:13:13.005 --> 00:13:14.355
You know how the office works, Scott,
00:13:14.355 --> 00:13:14.954
because you've been there.
00:13:14.954 --> 00:13:15.045
Yep.
00:13:15.045 --> 00:13:15.975
That's exactly right.
00:13:15.975 --> 00:13:19.545
You know, when there's ... we're
blessed with tons of patients like John,
00:13:19.545 --> 00:13:23.444
that when you see their name on the
schedule, you just, it makes you happy.
00:13:23.444 --> 00:13:27.375
You know when you're going see them that
day and and every assistant would,
00:13:27.645 --> 00:13:30.135
would want to work on John, but yeah.
00:13:31.020 --> 00:13:36.150
With Invisalign and with
Smile Doctors Anywhere,
00:13:36.150 --> 00:13:38.520
John didn't make that many
appointments in the office.
00:13:38.520 --> 00:13:38.880
True.
00:13:38.910 --> 00:13:42.810
I mean, this whole
journey probably was 10 appointments, John
00:13:42.810 --> 00:13:44.280
beginning to end or something like that.
00:13:44.280 --> 00:13:46.439
That might be on,
that might be on the high end.
00:13:46.530 --> 00:13:47.069
It might have been.
00:13:47.069 --> 00:13:47.550
It's probably high six.
00:13:47.550 --> 00:13:48.954
Or maybe, yeah.
00:13:50.085 --> 00:13:50.445
Yeah.
00:13:50.475 --> 00:13:54.195
Which did you do, two different sets
of trays, or three, do you remember?
00:13:54.195 --> 00:13:54.850
I know we did your first one.
00:13:54.930 --> 00:13:55.365
I did three.
00:13:55.515 --> 00:13:55.875
Three.
00:13:55.875 --> 00:14:00.075
So, two
refinements, probably eight appointments
00:14:00.075 --> 00:14:05.360
beginning to end, which, you know, when
John would come in the office
00:14:05.625 --> 00:14:07.875
his musculoskeletal situation is
00:14:09.390 --> 00:14:13.439
you know, it's a big deal
in his life, obviously, but ...
00:14:13.444 --> 00:14:13.795
Mm-hmm.
00:14:13.880 --> 00:14:16.230
you know, you
don't — John carries himself so well.
00:14:16.230 --> 00:14:19.140
You don't ... it's not something that
jumps out and grabs you by any means.
00:14:19.260 --> 00:14:19.500
Right.
00:14:19.560 --> 00:14:22.290
But sometimes
after the appointment he would sit
00:14:22.290 --> 00:14:26.040
out in the waiting room for 10 or 20
minutes and, you know, I never knew
00:14:26.040 --> 00:14:28.920
if he was just kind of catching his
energy or if he was waiting on a ride.
00:14:29.219 --> 00:14:31.560
But, you know, it
was a, you know, it was
00:14:32.025 --> 00:14:35.025
a challenge for him to get to
the office, needless to say.
00:14:35.025 --> 00:14:40.005
So, you know, that eight, eight
appointments, whatever it was, to go from,
00:14:40.335 --> 00:14:44.085
you know, a full cross bite and one
of the reasons that we even attempted
00:14:44.325 --> 00:14:47.655
non-surgical, I mean, there were a
lot of reasons John wasn't going to do a
00:14:47.655 --> 00:14:49.695
surgical treatment and for good reasons, but ...
00:14:49.695 --> 00:14:49.815
Yeah.
00:14:50.189 --> 00:14:53.760
with his
scoliosis, his head kind of was always
00:14:54.150 --> 00:14:57.960
cocked to the side and it's,
it seems like it was much more when I
00:14:57.960 --> 00:14:59.520
first met you, John, than it is now.
00:14:59.520 --> 00:15:02.610
I noticed at the last couple of
appointments, I'm noticing now on camera.
00:15:02.610 --> 00:15:05.370
I don't know if that's the treatment
you're taking for that.
00:15:05.370 --> 00:15:05.610
A little
00:15:05.610 --> 00:15:06.180
bit of both.
00:15:06.180 --> 00:15:07.260
I've been trying to work on it.
00:15:07.260 --> 00:15:08.910
It's just a lot to deal with.
00:15:09.765 --> 00:15:13.395
With the, with the
muscular weakness on one side,
00:15:13.395 --> 00:15:14.535
you're always kind of fighting it.
00:15:14.535 --> 00:15:18.165
And, I need to be better
about that too, like physical
00:15:18.165 --> 00:15:20.805
therapy stuff that they've given
me at home to help with that.
00:15:20.805 --> 00:15:20.895
Yeah.
00:15:20.955 --> 00:15:24.075
But yeah, and then
the reason, that's the reason the
00:15:24.075 --> 00:15:27.105
teeth moved was because of the
the issues with scoliosis and ...
00:15:27.825 --> 00:15:28.005
Oh, okay.
00:15:28.515 --> 00:15:31.335
But it
also gave me, you know, a fairly
00:15:31.824 --> 00:15:32.395
decent
00:15:32.454 --> 00:15:36.895
hope that, you know, it
wasn't so much a skeletal crossbite
00:15:36.895 --> 00:15:41.275
as maybe a positional and reactive
crossbite to the scoliosis and ...
00:15:41.485 --> 00:15:41.635
Oh, yeah.
00:15:41.694 --> 00:15:44.574
And so,
the crossbite correction happened
00:15:45.085 --> 00:15:46.405
in the first set of aligners.
00:15:46.465 --> 00:15:46.555
Mm-hmm.
00:15:46.555 --> 00:15:48.625
I mean, I
was amazed at how well it worked.
00:15:48.625 --> 00:15:51.385
And then the last two were
just refining some things.
00:15:52.650 --> 00:15:53.820
But yeah.
00:15:53.880 --> 00:15:58.110
You know, John was
great to have in the office.
00:15:58.110 --> 00:16:01.290
It just didn't happen often enough
from our standpoint, but it really
00:16:01.290 --> 00:16:02.730
was for quality of life for him.
00:16:02.910 --> 00:16:03.720
Because, where do you live?
00:16:03.810 --> 00:16:06.090
You're in Springfield,
30 miles or 30 minutes away?
00:16:06.090 --> 00:16:06.240
I'm not
00:16:06.240 --> 00:16:10.290
that far away, but
it's 15 minutes, maybe more ...
00:16:10.290 --> 00:16:11.045
20? So ...
00:16:11.075 --> 00:16:11.365
Sure.
00:16:11.970 --> 00:16:12.210
Yeah.
00:16:12.600 --> 00:16:12.840
Yeah.
00:16:12.840 --> 00:16:14.130
So, not a bad trip.
00:16:14.130 --> 00:16:14.370
No.
00:16:14.400 --> 00:16:14.730
Yeah.
00:16:14.730 --> 00:16:18.300
You know, the less trips he
made in, I'm sure the easier it was for him.
00:16:18.300 --> 00:16:20.220
Yeah, yeah, yeah.
00:16:20.220 --> 00:16:20.730
I would agree.
00:16:20.730 --> 00:16:24.090
I think patients ... I mean, listen,
John, I'll tell you a secret.
00:16:24.090 --> 00:16:27.450
As orthodontists, we feel our
patients love us, and they all want
00:16:27.450 --> 00:16:29.010
to come in every day to see us.
00:16:29.010 --> 00:16:33.660
But, in reality,
we know, yes, life is busy.
00:16:33.750 --> 00:16:33.840
Right?
00:16:33.840 --> 00:16:36.930
And if people don't
have to come in, then it's so much ...
00:16:37.455 --> 00:16:40.995
It's so much better to not
have to come in and still achieve
00:16:40.995 --> 00:16:42.225
the high level of care.
00:16:42.285 --> 00:16:42.375
Mm-hmm.
00:16:42.675 --> 00:16:45.735
We're here anytime
patients do need to come in and yeah.
00:16:45.735 --> 00:16:49.275
There's occasions throughout treatment,
just like with what you've experienced, we need
00:16:49.275 --> 00:16:53.115
to bring patients in and physically see
them and work on them, but man, to be able
00:16:53.190 --> 00:16:56.760
to not have, have to
come in so frequently.
00:16:56.790 --> 00:16:56.970
Right.
00:16:57.270 --> 00:16:59.280
We're just find our,
our patients love that.
00:16:59.310 --> 00:16:59.580
Right.
00:16:59.580 --> 00:17:02.460
And love having us in their
back pocket on the app.
00:17:02.670 --> 00:17:03.000
Right.
00:17:03.000 --> 00:17:05.190
And to ask questions
and do, do whatever needed.
00:17:05.190 --> 00:17:05.490
Yeah, that was
00:17:05.490 --> 00:17:06.120
very handy.
00:17:06.180 --> 00:17:09.450
There was a couple times when
I had questions and just being able to
00:17:09.450 --> 00:17:11.340
send it on the app was very helpful
00:17:11.400 --> 00:17:14.640
because Dr.
Mattingly's office isn't open
00:17:14.770 --> 00:17:15.579
all week.
00:17:15.609 --> 00:17:17.260
It's only a couple days
a week here in town.
00:17:17.290 --> 00:17:21.339
Otherwise, I would've had to go, like you
said, even over an hour to see him.
00:17:21.819 --> 00:17:25.720
So that was, that was very helpful and
very convenient, especially if there
00:17:25.720 --> 00:17:27.879
were times when I wasn't feeling that
good and didn't feel like getting out.
00:17:28.930 --> 00:17:29.920
Totally, totally.
00:17:30.490 --> 00:17:35.110
Well, I have some questions for both of
you, so feel free to jump in, but what
00:17:35.110 --> 00:17:37.180
has this journey overall meant to you?
00:17:38.139 --> 00:17:39.250
I'll let
you go first, Dr. Mattingly.
00:17:40.980 --> 00:17:43.950
Well, let me
answer that from two perspectives.
00:17:44.670 --> 00:17:49.260
It's, you know, it's always, it's
always heartwarming to meet a patient
00:17:50.215 --> 00:17:54.270
and set out expectations, but
you're never a hundred percent sure if
00:17:54.270 --> 00:17:55.140
you're going to meet them or not, right?
00:17:55.140 --> 00:17:56.610
It takes
00:17:57.090 --> 00:17:58.260
a lot of cooperation.
00:17:58.260 --> 00:17:59.670
A lot of good things have to happen.
00:17:59.670 --> 00:18:04.920
So with John, we kind of laid out the pie
in the sky treatment options, and then
00:18:04.980 --> 00:18:09.210
when we achieve them, which doesn't
always happen, but in John's case, because
00:18:09.210 --> 00:18:13.830
he did such a great job, it's just,
it just makes you so satisfied,
00:18:13.830 --> 00:18:18.540
so happy, so thankful that you've
had this opportunity to meet a friend.
00:18:19.095 --> 00:18:22.545
To provide a service that,
you know, hopefully exceeded
00:18:22.545 --> 00:18:26.535
their expectations and to see
something come together like that.
00:18:26.835 --> 00:18:27.375
So that's one.
00:18:27.555 --> 00:18:35.025
Number two was when I first saw John,
it was just a normal consultation.
00:18:35.475 --> 00:18:38.775
I think my treatment coordinator
went over the cost and the
00:18:38.775 --> 00:18:40.275
treatment and all of that.
00:18:40.545 --> 00:18:41.265
But then,
00:18:42.060 --> 00:18:45.780
we got busy behind the scenes
because Smile Doctors has a program
00:18:45.780 --> 00:18:46.980
called Smiles from the Heart.
00:18:47.220 --> 00:18:53.610
And I left saying, hey, you know
if there's anybody that I'd love to see
00:18:54.720 --> 00:18:56.520
be part of this program, it would be John.
00:18:56.820 --> 00:18:59.129
But I think it was capped out at age 19.
00:18:59.459 --> 00:19:00.959
So, I do a little research.
00:19:00.959 --> 00:19:01.620
That's true ...
00:19:01.830 --> 00:19:05.220
it is cappped out at age 19, but
all it took was one email.
00:19:05.225 --> 00:19:05.534
Mm-hmm.
00:19:05.620 --> 00:19:09.000
And within days, we got
00:19:09.360 --> 00:19:10.530
"Sure, we'll make the exception.
00:19:10.530 --> 00:19:12.750
We'll do this for this patient
00:19:12.750 --> 00:19:16.800
if you know, if you feel it's important."
And we were able to call John back
00:19:16.800 --> 00:19:20.850
and say, you know, we're going to
treat you pro bono and you know,
00:19:22.245 --> 00:19:26.504
the fact that Smile Doctors is willing
to, you know, bend the program a
00:19:26.504 --> 00:19:27.975
little and make it work for somebody.
00:19:27.975 --> 00:19:28.574
Wonderful.
00:19:28.784 --> 00:19:29.745
It's just so heartwarming.
00:19:30.135 --> 00:19:31.274
I love that.
00:19:31.395 --> 00:19:31.995
I love that.
00:19:31.995 --> 00:19:32.985
Thank you for sharing that.
00:19:33.044 --> 00:19:33.915
John, what about you?
00:19:33.915 --> 00:19:34.485
Same thing.
00:19:34.814 --> 00:19:38.145
I guess like, like you said,
I'll take it a couple different ways.
00:19:38.175 --> 00:19:42.105
It's helped with, like
I said, with the smile.
00:19:42.105 --> 00:19:45.225
I I like having the normal smile
that looks good with the teeth
00:19:45.225 --> 00:19:49.425
and then mainly the functionality
because I can tell a difference.
00:19:50.505 --> 00:19:56.175
With the crossbite gone, that's
a good feeling and knowing that I have
00:19:56.175 --> 00:19:59.805
it taken care of now, and I don't have to
worry about any more issues down the road.
00:20:00.345 --> 00:20:06.105
As far as any more grinding on
teeth or any more gum recession,
00:20:06.105 --> 00:20:06.945
That 's a big
00:20:08.250 --> 00:20:10.950
thing off my shoulders that I don't
have to worry about any more issues
00:20:10.950 --> 00:20:14.640
with that, which was, I didn't even
really, realize what was going
00:20:14.640 --> 00:20:16.170
on until the dental hygienist told me.
00:20:16.170 --> 00:20:19.410
And then she kind of filled me in
on how bad that can be
00:20:19.410 --> 00:20:20.490
if you don't get it taken care of.
00:20:20.940 --> 00:20:24.060
So, to have that taken
care of is huge for me.
00:20:24.510 --> 00:20:28.560
And then, like Dr. Mattingly said,
with the program that you guys have,
00:20:28.590 --> 00:20:32.130
that was really, really big because,
00:20:32.200 --> 00:20:33.310
I didn't start my treatment.
00:20:33.370 --> 00:20:36.280
I really haven't, I haven't
worked that much at all.
00:20:36.820 --> 00:20:40.120
And so, you know, a couple
thousands of dollars is a lot of money
00:20:40.300 --> 00:20:43.810
for somebody who doesn't,
who doesn't have a job.
00:20:43.810 --> 00:20:46.060
I have family support,
which I'm very grateful for.
00:20:46.060 --> 00:20:51.760
But I did start working
part-time during the treatment, but
00:20:51.760 --> 00:20:57.160
it was very late in the treatment
and that, you know, is a lot
00:20:57.160 --> 00:20:58.810
of money to pay for the
00:20:59.445 --> 00:21:03.135
Invisalign and everything would've
been tough because,
00:21:03.135 --> 00:21:07.035
like I said, I don't work and
I have some money for medicine and
00:21:07.035 --> 00:21:08.535
stuff like that, that I have to use.
00:21:08.655 --> 00:21:08.745
Mm-hmm.
00:21:09.495 --> 00:21:12.735
So, being able to have that
taken care of was really big for me.
00:21:12.735 --> 00:21:14.205
I was very, very thankful.
00:21:14.325 --> 00:21:18.705
Because I was talking with my
parents about when I first saw
00:21:19.725 --> 00:21:23.175
the consultation, I saw how much it
was gonna be about how we would swing
00:21:23.175 --> 00:21:26.865
it and, you know how much would
mom help me with or how much would
00:21:26.865 --> 00:21:29.865
dad help me with if they were
able to do it monthly to pay it off?
00:21:30.465 --> 00:21:34.754
And so when, when Dr. Mattingly
contacted me again and said that
00:21:34.754 --> 00:21:37.455
you guys would help me with
the payments and I'd be
00:21:37.485 --> 00:21:42.284
able to do it pro bono, that was
huge because I wasn't sure,
00:21:42.375 --> 00:21:45.735
I wasn't sure how I would be
able to afford it without that.
00:21:45.735 --> 00:21:47.534
So, that was really, really big.
00:21:49.050 --> 00:21:49.260
I
00:21:49.260 --> 00:21:49.650
love
00:21:49.650 --> 00:21:49.890
that.
00:21:49.890 --> 00:21:50.220
Thank you
00:21:50.220 --> 00:21:50.910
for sharing that.
00:21:50.910 --> 00:21:51.060
Yeah.
00:21:51.480 --> 00:21:54.510
Can I
ask a question with John real quick?
00:21:54.780 --> 00:21:55.230
Love it.
00:21:55.770 --> 00:21:57.960
John, have you
been back to see your dentist and
00:21:57.960 --> 00:21:59.460
that hygienist since treatment ended?
00:21:59.460 --> 00:22:00.475
I don't know that the rest of that.
00:22:00.480 --> 00:22:00.540
Yeah.
00:22:01.110 --> 00:22:03.150
What
would they, what was their ...?
00:22:03.150 --> 00:22:03.360
She said it
00:22:03.360 --> 00:22:03.870
looked great.
00:22:04.140 --> 00:22:04.950
She said it looked great.
00:22:05.040 --> 00:22:08.550
She gave me a
recommendation for a ...
00:22:09.870 --> 00:22:12.630
I guess a cosmetic ...
I don't know the word
00:22:12.630 --> 00:22:17.370
for the cosmetic,
like gum doctor here around ...
00:22:17.370 --> 00:22:17.760
Periodontist.
00:22:17.760 --> 00:22:17.820
Yeah.
00:22:17.970 --> 00:22:18.330
Yes,
00:22:18.690 --> 00:22:23.850
To do the, if I needed to have like
the gum recession issues —
00:22:23.880 --> 00:22:24.660
the graft, yeah.
00:22:25.470 --> 00:22:27.930
But she said that other than that,
everything looks great and that
00:22:28.200 --> 00:22:32.040
the issues with the uneven pressure
on the teeth from the crossway and
00:22:32.040 --> 00:22:34.800
everything looks like it should
be taken care of now, and I won't
00:22:34.800 --> 00:22:35.850
have any more issues from that.
00:22:35.850 --> 00:22:36.510
So, that was great.
00:22:37.585 --> 00:22:37.935
Great.
00:22:37.939 --> 00:22:38.040
That was
00:22:38.040 --> 00:22:38.550
awesome.
00:22:38.700 --> 00:22:39.300
That was awesome.
00:22:39.300 --> 00:22:39.540
Yeah.
00:22:39.990 --> 00:22:42.030
I've got another
question for both of you.
00:22:42.030 --> 00:22:46.290
What do you admire about one another
after having gone through this together?
00:22:46.679 --> 00:22:49.290
Well, I really appreciate
how helpful Dr. Mattingly has
00:22:49.290 --> 00:22:50.490
been and how nice he's been.
00:22:50.550 --> 00:22:53.550
Always joyful to see in the office.
00:22:53.639 --> 00:22:58.740
He always asks me how everything's
going and I try and I ask him about.
00:22:58.800 --> 00:22:59.760
what's going on with family.
00:22:59.760 --> 00:23:03.030
We talked about vacations that
he might be on, or stuff he might
00:23:03.030 --> 00:23:03.930
be doing with his grandkids.
00:23:04.080 --> 00:23:06.300
It's always nice to have a
rapport like that with somebody.
00:23:07.020 --> 00:23:08.250
You just feel more comfortable.
00:23:08.399 --> 00:23:12.720
And that was, I was always looking
forward to going to see Dr. Mattingly and,
00:23:12.810 --> 00:23:17.310
he was professional with everything
we did and always wanted to help me out.
00:23:17.525 --> 00:23:20.855
You know, above and beyond, you know,
he said if I needed anything, because I
00:23:20.855 --> 00:23:23.585
didn't see him like we said before, I
didn't see him very often, or it might
00:23:23.585 --> 00:23:25.895
be four or six months between visits.
00:23:26.495 --> 00:23:31.025
He always made sure that I was able to
call, send a message, or come up to
00:23:31.025 --> 00:23:34.360
the office if I needed it, and they were
always more than willing to help me out.
00:23:34.640 --> 00:23:37.490
And I really appreciate
that from Dr. Mattingly.
00:23:37.670 --> 00:23:40.310
Well, John,
it's just his perseverance
00:23:40.310 --> 00:23:41.390
and his determination.
00:23:41.390 --> 00:23:44.810
I mean, you know, everybody's got some
struggles in their life,
00:23:45.080 --> 00:23:48.530
John's had more than his share and, you
know, there's no sugarcoating that.
00:23:48.530 --> 00:23:52.850
It's you know,
he's just got a great
00:23:52.920 --> 00:23:58.380
personality, optimism,
willingness to try.
00:23:58.830 --> 00:24:03.420
You know, I wish I
had what he has most of the time.
00:24:03.690 --> 00:24:03.780
Mm-hmm.
00:24:04.020 --> 00:24:05.970
And I wish we all did because
00:24:06.465 --> 00:24:09.165
you know, it's special.
00:24:09.165 --> 00:24:12.855
So he touches your heart when
you're around him every time.
00:24:12.855 --> 00:24:17.175
And, you know, he'd leave and I'd go home
and tell my wife about the appointment
00:24:17.175 --> 00:24:21.284
sometimes and just yeah, it
always made an impression on our day,
00:24:21.284 --> 00:24:21.495
I think,
00:24:21.495 --> 00:24:22.210
yeah, I want say
00:24:22.455 --> 00:24:23.534
I think that helped
00:24:23.534 --> 00:24:26.445
because it's easy to get down when
you have a lot of physical issues
00:24:26.445 --> 00:24:30.555
and I certainly don't have as
much as other people, but
00:24:31.575 --> 00:24:35.985
I was a little bit discouraged about
when I found about the crossbite
00:24:35.985 --> 00:24:39.525
and how I would be able to address it
with orthodontia because I knew that
00:24:39.525 --> 00:24:42.585
would be another, probably a couple
years that I'd already done before.
00:24:42.585 --> 00:24:43.455
I didn't want to do it again.
00:24:43.995 --> 00:24:47.145
So, when I saw Dr. Mattingly
and everything went so well,
00:24:47.145 --> 00:24:48.255
that helped a lot
00:24:48.640 --> 00:24:49.810
with staying positive.
00:24:49.810 --> 00:24:54.040
You know, he was very positive with me
and said, how easy, not how easy, but
00:24:54.490 --> 00:24:57.910
that it was doable and we would try it
and he gave me a good outlook on it.
00:24:57.910 --> 00:25:01.090
So, that helped
a lot because like Dr.
00:25:01.090 --> 00:25:03.880
Mattingly said, you know, you can kind of
get down sometimes with certain things.
00:25:04.210 --> 00:25:07.090
So to have him be so supportive,
that helped a lot.
00:25:07.090 --> 00:25:08.200
And then I didn't feel as bad.
00:25:08.200 --> 00:25:12.700
I didn't feel as, it didn't
feel as intimidating, and
00:25:13.410 --> 00:25:17.820
I remember leaving the office that
day with the consultation feeling, and
00:25:17.820 --> 00:25:21.540
especially the second time when, when I
went back and saw him and he told
00:25:21.540 --> 00:25:23.310
Tell me that you guys would pay for it,
00:25:23.370 --> 00:25:29.430
it just, I felt more optimistic,
I guess, and positive about how things
00:25:29.430 --> 00:25:31.080
would go and it didn't feel
00:25:33.360 --> 00:25:37.110
so discouraging, I guess because I
knew that it would, I would be able
00:25:37.110 --> 00:25:39.510
to hopefully have it taken care
of and that made a big difference.
00:25:41.040 --> 00:25:44.399
I love that. It sounds like
you both truly inspired one another,
00:25:44.399 --> 00:25:46.230
so what a beautiful thing.
00:25:46.679 --> 00:25:50.100
This is what we always hope for
in the doctor-patient relationship.
00:25:50.100 --> 00:25:53.760
And John, it sounds like
you are just an amazing patient.
00:25:53.760 --> 00:25:57.510
You are an amazing person,
and just the, the
00:25:57.510 --> 00:25:59.100
diligence that it takes to do it,
00:25:59.175 --> 00:26:01.335
to do a correction using Invisalign.
00:26:01.335 --> 00:26:03.435
You have to be very, very consistent.
00:26:03.885 --> 00:26:07.665
And, I think that's one of the things
that you're blessed with doing,
00:26:07.665 --> 00:26:11.745
that you've learned through your
challenges is that consistency, that
00:26:11.745 --> 00:26:14.685
diligent, hard work
00:26:15.229 --> 00:26:16.580
that you apply yourself towards.
00:26:16.580 --> 00:26:20.090
And so just congratulations on this,
on this outcome and this result.
00:26:20.570 --> 00:26:20.989
Awesome.
00:26:20.989 --> 00:26:21.199
Thank you.
00:26:21.919 --> 00:26:23.840
Well, I can't say thank
you to you all enough.
00:26:23.840 --> 00:26:27.830
It was Dr. Mattingly and Smile
Doctors able to help me out.
00:26:27.830 --> 00:26:29.360
It helped.
00:26:29.540 --> 00:26:35.330
I can't tell you how much it
is a relief and help to
00:26:35.330 --> 00:26:38.090
me to be able to work with you
guys through, through everything.
00:26:39.260 --> 00:26:40.010
That is awesome.
00:26:40.010 --> 00:26:43.399
Well, we truly feel where much
is given, much is required.
00:26:43.800 --> 00:26:47.850
And so we've been blessed
to be able to do this and help people.
00:26:47.850 --> 00:26:51.780
And so we love helping great
people, so, great job.
00:26:52.320 --> 00:26:57.659
Dr. Chris, if you were,
if a younger orthodontist came to
00:26:57.659 --> 00:27:01.139
you to say, you know, how do I
create this kind of experience,
00:27:01.200 --> 00:27:02.950
what advice would you give to them?
00:27:05.055 --> 00:27:08.955
I, you know,
really it's to put away everything
00:27:08.955 --> 00:27:12.375
you learned in school and just
look at the heart of people and
00:27:12.555 --> 00:27:14.415
really try to make a connection.
00:27:14.835 --> 00:27:17.715
You know, forget about the
teeth, but that's important.
00:27:18.105 --> 00:27:23.625
But, you know, understand that
everybody's got a story to tell, and
00:27:23.715 --> 00:27:26.415
first impressions don't mean much.
00:27:26.504 --> 00:27:27.645
You've got to get to know people.
00:27:27.645 --> 00:27:28.514
You've got to understand ...
00:27:29.070 --> 00:27:31.080
Try to understand what's behind them.
00:27:31.440 --> 00:27:35.160
With John, it was easy.
But we run into challenging patients.
00:27:35.490 --> 00:27:38.550
We have new patient exams that
00:27:39.719 --> 00:27:43.530
set up tons of red flags,
but everybody's got a story.
00:27:43.530 --> 00:27:47.939
And, sometimes you just gotta
understand it and see them differently,
00:27:47.939 --> 00:27:51.419
and then all of a sudden those
barriers break down pretty quickly.
00:27:51.659 --> 00:27:52.919
Not always, but often.
00:27:53.280 --> 00:27:54.149
Yeah.
00:27:54.149 --> 00:27:57.804
So you know, a new resident would
be lucky or new orthodontist
00:27:57.804 --> 00:28:01.169
would be lucky if they ran into John
every day, but the real
00:28:01.169 --> 00:28:03.120
challenges are, you know,
00:28:03.675 --> 00:28:05.355
are elsewhere in our profession.
00:28:05.505 --> 00:28:05.925
And I wanna
00:28:05.925 --> 00:28:10.185
give Dr. Mattingly a compliment
because I've seen several doctors,
00:28:10.815 --> 00:28:14.025
and not all of them, both
varying degrees of bedside manner.
00:28:14.025 --> 00:28:18.435
But, Dr. Mattingly has really
good, chair side manner, I guess I
00:28:18.435 --> 00:28:19.905
should say, rather than bedside manner.
00:28:20.025 --> 00:28:21.105
And that meant a lot.
00:28:22.409 --> 00:28:22.889
Oh, that's
00:28:22.889 --> 00:28:23.430
beautiful.
00:28:23.669 --> 00:28:23.940
Thank
00:28:23.940 --> 00:28:24.180
you.
00:28:24.629 --> 00:28:25.710
Thank you, John.
00:28:25.710 --> 00:28:26.909
Well, thank you for joining us.
00:28:26.909 --> 00:28:29.669
Thank you for telling your
story and sharing with us,
00:28:29.730 --> 00:28:30.000
John.
00:28:30.000 --> 00:28:31.830
I would love it if you
had your own podcast.
00:28:31.980 --> 00:28:36.300
I think you'd be gifted at it and
interviewing people and sharing, you know,
00:28:36.540 --> 00:28:40.320
pulling out of them what's meaningful
to them and sharing your own story in the
00:28:40.320 --> 00:28:41.815
process and inspiring a lot of people.
00:28:41.995 --> 00:28:42.215
So
00:28:42.215 --> 00:28:42.455
thank you.
00:28:42.460 --> 00:28:42.720
Thank you.
00:28:43.020 --> 00:28:43.110
Would
00:28:43.110 --> 00:28:44.310
be, would be awesome.
00:28:44.315 --> 00:28:44.415
I'm
00:28:44.415 --> 00:28:45.360
a podcast junkie.
00:28:45.360 --> 00:28:48.270
That's pretty much all I do nowadays
is watch and listen to podcasts.
00:28:48.270 --> 00:28:51.419
This is my first time being on
one, so I was excited to try it.
00:28:52.635 --> 00:28:53.205
Okay, good.
00:28:53.205 --> 00:28:53.475
Well ...
00:28:53.625 --> 00:28:53.925
Thank you for having me
00:28:53.925 --> 00:28:54.225
Hopefully not your
00:28:54.225 --> 00:28:57.675
last, I think you could do a lot,
a lot of great things with it.
00:28:57.795 --> 00:28:57.975
Thanks.
00:28:58.335 --> 00:29:02.325
But yeah,
thank you both for joining us today.
00:29:02.415 --> 00:29:06.195
This is awesome and inspiring
and we hope that more people in
00:29:06.195 --> 00:29:11.475
our profession can do this
for others and pay things forward
00:29:11.475 --> 00:29:15.255
and really impact and touch
the lives of those that we serve.
00:29:15.255 --> 00:29:15.525
So,
00:29:15.610 --> 00:29:18.490
thank you both and appreciate the
difference you're making in others.
00:29:19.389 --> 00:29:19.600
Thanks.
00:29:19.600 --> 00:29:19.990
Thank you.
00:29:19.995 --> 00:29:20.254
Thanks.
00:29:20.254 --> 00:29:20.895
Thanks, John.
00:29:21.100 --> 00:29:21.820
Thanks for being on.
00:29:21.820 --> 00:29:22.360
Thanks, Scott.
00:29:22.360 --> 00:29:23.080
Thanks for having me.
00:29:24.580 --> 00:29:25.000
Happy to work with Dr. Chris