ÜBER DIESE EPISODE
If your longest-tenured front desk person, billing specialist, or medical assistant gave notice tomorrow, what would that do to your practice?
In this episode, I break down what I call the knowledge gap, one of the most expensive and least-discussed leaks in specialty practices. It's not a hiring problem. It's what happens when the knowledge that runs your practice lives in one person's head rather than in a documented system.
In this episode, I break down:
- Why replacing an employee costs 50-200% of their salary, not just their paycheck (Gallup)
- The revenue that leaks out the door with them: missed calls, uncollected copays, claim denials, rising no-shows
- Why the medical assistant role is the hardest in your practice to fill and keep, and what your competitors have already figured out
- The full practice math: what replacing two medical assistants costs a six-physician practice
- The 3-step action plan to protect your institutional knowledge before it walks
Englisch
Vereinigte Staaten
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Rechtliche Hinweise: Der auf dieser Seite eingebettete Podcast und das Bildmaterial stammen von Alisa Conner, das Eigentum seines Eigentümers ist und nicht mit Listen Notes, Inc. verbunden ist oder von diesen unterstützt wird.
BEARBEITEN
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