ÜBER DIESE EPISODE
Declan joins Peak Experience to discuss AI implementation with Hannah Steiman.
Declan Ivory, VP of Customer Support at Intercom, has worked hand in hand with generative AI systems and joined us on the podcast to discuss how you can grow a sense of empathy for your customers’ journey by keeping your knowledge base up to date, improving your chatbot’s resolution rate, and optimizing the human involvement in AI implementation – a crucial but often overlooked piece of the puzzle.
Englisch
Vereinigte Staaten
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WEITERE EPISODEN IN DIESEM PODCAST
In this episode, we're joined by Public Rec's Founder and CEO, Zach Goldstein, to discuss how they've grown as a brand, their preparation for Black Friday, and what to do when things don't go as planned.
Embark, a provider of pet DNA testing kits in the eCommerce industry, was seeking ways to reduce costs while maintaining an exceptional customer experience. Embark has been a Peak Support client since 2020, with 15 agents in the Philippines providing email and live chat support, regularly achievin…
With the help of their Director of Customer Service, Jeremy Hyde, SunCountry Airlines was able to dramatically reduce attrition in recent years. They did this by improving employee engaging, implementing streamlined staffing strategies, and introducing a part-time program. We discuss all of this an…
Declan Ivory, VP of Customer Support at Intercom (a Peak Support partner), implemented Fin, their in-house AI tool, to understand the complete customer experience journey. They’ve improved the journey by keeping their knowledge base up to date, improving chatbot resolution rate, and optimizing the …
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BEARBEITEN
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