The Regifting Extravaganza #19: Bob London (previously aired Oct 3, '24)

Bob London wants everyone to shut up, but for a reason other than you may think.

⏱️ Timestamps:

00:00:00 - Intro

00:02:21 - The lost art of listening

00:05:59 - Customer success: Listening vs. forcing value

00:06:54 - Curiosity: The key to better customer conversations

00:08:21 - Pausing to let the customer share

00:09:53 - The power of intentional silence

00:12:09 - Tactical advice: Using the mute button to listen better

00:12:55 - Keep listening, keep learning

📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Bob London:

Bob's LinkedIn: https://www.linkedin.com/in/boblondon/

Mentioned in this episode:

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